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Starbuck's Human Resource Management - Assignment

   

Added on  2020-04-21

4 Pages1504 Words61 Views
Business Development
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Running head: HUMAN RESOURCE Human Resource MetricsName of the Student:Name of the University:Author’s Note:
Starbuck's Human Resource Management - Assignment_1

2HUMAN RESOURCE Using the following template, create a HR scorecard for the company that you have been examining this term:HR SYSTEM ALIGNMENTImplementation of the HR system is not sufficient but also the alignment ofthe system is necessary to maintain the sustainability of an organization (Marler & Boudreau, 2017). In the context of Starbucks to get a successful alignment it is important to link the internal system with the external system of the human resourcemanagement. However, for a sustainable business it is important to make a balance between the internal and external system in the HR department. In the context of Starbucks they keep a resemblance between the store growth and the salesof the stores. Starbucks needs to alignthe recruitment rate with the retention rate of the employees. However, if therecruitment is high but the retention rate is low in this organization then there is no benefit can be observed and it will affect the sustainability off the organization. It is crucial for Starbucks to address the business imperatives according to the changing demand of the customers.HR DELIVERABLESIn order to achieve the goals and objectives of Starbucks the HR departments are trying to deliver the supporting actions to develop a competitive advantage in the organization. This competitive advantage is the response against the risk factors ofthe competitors (Rees & Smith, 2017). Assessment of the deliverables enables the HR and the business partners of the Starbucks to lead the organization in a right direction to achieve the sustainable growth. For this purpose this organization introduces the talent identification and the training program. This enables the partners of Starbucks to distribute the organizational goals and the objectives among the different segments of the operational areas. Based on the sales revenue of Starbucks it can be said that customer service is the key element of such organization to survive in the competitive market. One of the major risk factors of Starbucks is the alternative product by its competitors. However, the competitors offer quality beverage at low price which may affect their customer loyalty. As a deliverable, Starbuck is focusing on the continuous recruitment, training and employee retention program. This ensures the brand loyalty of such organization. Involvement of the employees and the customers to share their ideas as well as feedback in the business model is another effective approach of Starbucks to enhance their employee and customer loyalty and the employee engagement. Starbucks acts as the personnel-oriented business from the every step of their supply chain management that is from collection of coffee bean to the experience of the customers.HR EFFICIENCYSuccess of an organization depends on the efficiency of the HR in an organization. However, the HR has to manage the workforcealong with the organizational performance (Rothenberg, Hull & Tang, 2017). In the context of Starbucks their HR system is well, which includes many policies for the development of the personnel and the organization. The HR focuses on the employeedevelopment policy, which includes the training process of the employees after their selection. In order to get competitive advantage Starbucks give their concern in the selection process as it helps them to select rightperson for the right designation. On the other hand, the HR is developed reward policy to motivate the employees based on their performance. This is another area of the gaining sustainability in the business.IMPACTProper human resource managementalong with maintaining HPWS, HR system alignment, HR deliverables and HR efficiency leave a great impact on the Starbucks. This leads the organization to develop a sustainable business in the global market by gaining the competitive advantages. Therefore, it is also beneficial for this organization to enhance the customer loyalty and employee retention by motivating the employees with giving financial and non-financial award. Apart fromthis, human resource management and HR policies are significant for the organizational performance enhancement (Rees & Smith, 2017).HIGH PERFORMANCE WORKSYSTEMStarbucks is a good example of how an organization uses their human resources to catalyst the growth in the global market. The main business objectives of Starbucks are to manage labor cost and benefits and development of the good licensing opportunities (Starbucks.com, 2018). Theseobjectives are beneficial for this organization to bring sustainable growth. However, high performance work system or HPWS is effective to facilitate the business strategies in an organization . Starbucks utilize the HPWS by developing a linkage to the revenue activities, which enhances the financial performance of this organization (Becker, Huselid& Ulrich, 2001). The elements of HPWS enable Starbucks to improve its strategy. HPWS is associated with the feedback, ownership and empowerment. These assist the internal commitment within this organization. Such internal commitment enables an organization to establish a specific working culture that empowers the employees and facilitates the ownership process ( Massoudi, Jafari-eskandari& Aliahmadi, 2017). HPWS of Starbucks is associated with the appraisal system that enhances the accountability and awareness among the employees. However, application of HRWS in Starbucks generates a positive environment and meaningful work experience by developing the self actualization and self-motivation. Hence, such employee motivation leads thisorganization to achieve sustainable growth. However, to enhance the organizational performance and to achieve the sustainable growth Starbucks HR department should follow the HPWS properly as it is an effective approach to motivate the employees highly.
Starbuck's Human Resource Management - Assignment_2

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