Leadership and Management for Service Industry

LEADERSHIP AND
MANAGEMENT
FOR SERVICE
INDUSTRY

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
P1 Examine classical management theories and implementation in service industry.................3
P2 Define the role of leaders and leadership styles in service industry.......................................4
P3 Review management and leadership styles in service sector.................................................6
TASK 2............................................................................................................................................6
P4 Examine internal and external factors which influence management styles and structure in
service sector...............................................................................................................................6
TASK 3............................................................................................................................................7
P5 Examine current leadership hard and soft skills for service industry.....................................7
P6 Argue management and leadership skills required by service sector.....................................9
TASK 4............................................................................................................................................9
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................11

INTRODUCTION
Leadership is the act of inspiring individuals and workers in the proper way so that they
can help the organisation achieve all of its goals by making innovative judgments. The
leadership process focuses on directing and leading subordinates via the implementation of an
effective plan that can achieve all of the organization's goals. It's a method for persuading and
encouraging people to do specified tasks and job responsibilities (Araslı and Arıcı, 2019). The
process of leadership necessitates strong communication skills capable of facilitating the
exchange of all relevant facts and information. Management is a task that businesses do in order
to achieve their objectives. Planning, organizing, staffing, directing, and regulating are some of
the managerial tasks that assist businesses successfully manage their everyday activities and
operations while also increasing productivity and profitability. The Lanesborough is a 5-star
hotel in Knightsbridge, central London, England, located on Hyde Park Corner. The Oetker
Collection manages the hotel. The project report explains many other leadership and
management theories that are used in the service business to achieve the goals. The research also
focuses on identifying internal and external variables that affect the style, structure, and
operations of businesses in the service sector. Numerous hard and soft leadership abilities are
also specified for the completion of this project report, as can be observed.
TASK 1
P1 Examine classical management theories and implementation in service industry
Management theories are a set of principles designed to lead managers in the correct path
and assist them in managing all aspects of their organizations operations. Traditional
management theories place a strong emphasis on team and organisational performance, with
constant monitoring of company operations (Armstrong, 2016). Such management ideas also
assist organizations in reaching their goals. There are several traditional management ideas that
are beneficial to the service sector, and some of these benefits are mentioned below:
The classical management theory is a collection of theories developed by combining the
ideas of management gurus such as Henry Fayol, Frederick Taylor, and Max Weber. The
classical philosophy of management is a synthesis of these three management gurus'
management ideas. Employees and workers are at the heart of classical management philosophy,

which focuses on economic and physical demands, social needs, and job happiness. The primary
goal of traditional management theory is to determine the most appropriate methods for
completing tasks, detecting risks, and managing the whole organisation effectively and
efficiently.
 Frederick Taylor's theory- Frederick Taylor's management philosophy focuses on
increasing and enhancing a company's labor productivity and economic efficiency. Time
and motion studies, establishing harmony, using new conducts in the process, and pay
based on performance are the four main concepts of scientific management theory.
 Henry Fayol's Theory- Henry Fayol is a management guru who established 14
management principles that aid in increasing management productivity and efficiency
(Athota and Malik, 2019). Division of labor, equity, order, unity of command, unity of
direction, scalar chain, discipline, initiative, remuneration, centralization, authority and
responsibility, individual subordinates, interest, stability, and esprit de corpses are the 14
management principles proposed by Henry Fayol in his management theory.
 Max Weber Theory- Management theory was established by management expert Max
Weber, who defined the distinction between the concepts of authority and power and a
business. According to Max Weber's management theory, authority may be divided into
three categories: conventional, bureaucratic, and charismatic.
P2 Define the role of leaders and leadership styles in service industry
Role of leaders
Leadership is the act or capacity of a person to lead and guide a business's team and
employees in order to achieve all of the organization's goals within a set time frame. The
following are the responsibilities of a leader at The Lanesborough Hotel in London:
 Flexible- In this dynamic business climate that may be run inside a firm, one of the most
important roles of a leader is to be adaptable and agile (Bavik, 2020). A leader must be
ready to deal with any scenario that arises.
 Expertise- A leader's job is to teach workers and make them understand the importance
of maintaining a professional behavior at work, since this is one of the most important
factors in advancing one's career and completing all tasks efficiently.