Leadership & Management for Service Industries

Leadership and
Management for Service
Industries

Table of Contents
INTRODUCTION.................................................................................................................................3
TASK 1.................................................................................................................................................3
P1 Different classical management theories & apply these in a service Industry.......................3
P3 Management & leadership styles in a specific service sector organization............................6
TASK 2.................................................................................................................................................7
P4 Investigate the internal & external factors that influence management styles & structures
in a selected service industry organization....................................................................................7
TASK 3.................................................................................................................................................8
P5 Current management & leadership ‘hard’ and ‘soft’ skills providing evidence from
specific service sector examples......................................................................................................8
P6 Future management & leadership skills required by the service sector & how these can be
achieved............................................................................................................................................9
TASK 4...............................................................................................................................................10
P7 Compare & contrast different service industry organizations change management systems
& leadership in implementing change..........................................................................................10
Conclusion...........................................................................................................................................11
References...........................................................................................................................................12

INTRODUCTION
The service industry is chiefly related with the leaders and directors to attain the
operative leadership and management features for the corporate. The successful leadership
and management style benefits in enlightening the efficiency of the employees and carries
long term progress for the establishment. It too impacts the performance of the association. In
the framework of the hospitality and service industry their necessity be the appropriate
contribution of the leaders and directors to prime and stimulate the team effectually to receive
enormous productivity (Bleich, M.R., 2019). The hospitality and service industry comprises
plentiful amenities of food and drink, housing, conveyance etc. The chief drive of this study
is to recognize the leadership and Management services of the “Sheraton Park tower hotel”
established in 1973. It is a five star and luxurious hotel in London, England, UK offering high
quality services. It is situated at 101 Knightsbridge near Hyde Park designed by Richard
Seifert. In 1977 the hotel was given new name and maintained by Mahdi Al Tajir. This study
will examine classical management theories measured by the hotel and likewise recognize the
part of leader in stretch of precise leadership style. This study similarly regulates the
influence of numerous leadership and management style implemented by the hotel.
Furthermore, the study categorizes the effect of internal and external factors which inspire the
style & structure of the organization hotel.
TASK 1
P1 Different classical management theories & apply these in a service Industry
The Classical management theories are sympathetic to reserve the managerial situations
which is likewise valuable for examining the inner and outside environmental feature to take
sustainability at the whole marketplace. This philosophy providing a detailed information
which types vigorous the corporate condition and helpful to upsurge additional
accomplishment. The Classical management theory is grounded on the confidence that
workforces only take physical and financial needs. Social needs or job satisfaction are not
considered but supports a specialization of work, unified leadership and decision-making,
profit maximization. The company productivity is increased by keeping the valuable workers
in mind and sharing responsibility to provide better motivation regarding the work. There are
numerous kinds of classical management theories measured by the Sheraton Hotel which is
deliberated as-

 Scientific management theory - This theory was recognized through the Frederick
Taylor in which it learns on work performance of Sheraton Hotel. The Taylor acquired
the monetary as chief aspect which moulded the partnership midst the workers and
companies by developing cooperation. The model is principally apprehensive around the
systematic, arithmetical, scientific and operative performs in reverence of hotel to
recover their competence level effectually. The Scientific management theory is
concerned nearby the positioning the profitable attention over the individual curiosity
which can advantage in acquisition huge revenue and yields. The concept is obliging for
the Sheraton Hotel which upholds the morals in implementation of the work done
successfully by the directors such as staffing, selection, housekeeping, etc. Its
demeanours the tactical employment procedure to apprehension the capable workforces.
The theory emphases on the efficiency & proficiency of work done by the employees
(Boella, M.J., 2017).
 Bureaucratic management theory - This theory was familiarized by the Max Weber
concentrating on coherent decision making by suggesting the company features of
guidelines, procedures, and includes the pyramid of specialist, accountability and
affiliation. The status of the establishment aids in accomplishing the administrative
goals in resolute timeframe. The gratification level of the personnel is enhanced by
upholding the capabilities in the ordered structure. In the framework of the Sheraton
hotel, it is self-same obliging in educating the fulfilment level of the personnel as
dedicated task is allocated which are mandatory to track the instructions and principles
in directive to control the performance of the workers and accepts the best practices to
attain the goals.
 Administrative management theory- It was established via the Henri Fayol who is
documented as the father of the modern management. In its concept it specified the 14
philosophies of management. These ideologies helped in accomplishing the company
benefit of development, conclusion making, and process supervision. This model
assistances in increasing the competence and curtails the result of the directors and
inspires the workforces for growing the auctions, revenue. The Sheraton hotel
articulated the philosophy to importance on movement of thorough material’s and
upholding the corporate maneuvers. This is accepted by the directors and leaders in the
hotel to retain employment operative as the works is alienated midst the workers