Leadership and Management for Service

Leadership and
Management for
Service

Table of Contents
INTRODUCTION...........................................................................................................................1
P1: Classical management theories and leadership style in Wa-Pila Hotel................................1
P2 Role of leader and different leadership style in service industry...........................................3
P3. Management and leadership styles in a specific service sector organisation.......................4
P4 Internal and External Factors that influence different management style and structure in a
service industry...........................................................................................................................5
P5 Current management and leadership ‘hard’ and ‘soft’ skills ................................................7
P6 Future management and leadership skills required by the service sector and how these can
be achieved..................................................................................................................................8
P7 Compare and contrast different service industry organisations change management systems
and leadership..............................................................................................................................9
CONCLUSION ...............................................................................................................................9
REFERENCES..............................................................................................................................10

INTRODUCTION
Leadership and management is a wide concept which is distributed at various level of an
organisation as to effective management of task in within different departments (Boyd and
Dougherty, 2016). In an organisation both leaders and managers plays key essential role as they
are authorized and responsible to motivate and encourage workforce in best effective way
towards their overall development. In this present report, Wa-Pila Hotels management structure
has been effectively defined. In the concept of leadership roles numerous set of leadership roles
are taken into consideration which is directly related to guiding employees and followers in order
to accomplish task with best productive outcome. While on the other hand management roles are
confined to planning, controlling, organising and coordinating workforce towards the same
objective related to productive outcome. In addition with this, report include impact of digital
technology on leadership and management on service sector. In this report formative discussions
has been made on, classical management theories, kind of leadership and roles of leader along
with external and internal factor that impact management styles. Lastly, leadership and
management skills that are required by service sector are effectively included in this report.
P1: Classical management theories and leadership style in Wa-Pila Hotel
The theories and styles are the key ingredient in the hospitality industries which result in
better, productive efforts of a work, introduce by employee's be it in any working level of any
hotel management. The manager's need to focus on managing the culture as well important asset
of the catering industries.
There are majorly three theories, which need to be focused by the board of directors of
Wa-Pila:
Frederick Taylor's Scientific Management:
This Scientific management theory was introduced by an early management
theorist(Frederick Taylor). This philosophy, states that work can not be forced upon on staff
members for effective productivity result in successful growth.
Wa-Pila can adopt this as a strategy, in such a way that the manager can treat their
employee's equally and there should be no burden of work on them. There should be a balance
between monetary and non-monetary incentives. It will generate a spark of coordination between
operational staff and employer and work in a group.
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