4.1 Methods for developing solutions for work based problem Being a staff nurse at Cromwell hospital I faced communication problem in our work structure. Communication issues occur when the message is not communicated properly to the person. In hospital it is very important to communicate properly with employees as well as patients (Mott, Noor andAziz,2006).Thereby,Managementhastoresolvethese communication issues immediately by implementing the strategies for diagnosing, analyzing the situations, communicating the messages in appropriateways.Followingarethesolutionstoresolvethe communication issues at workplace are as follows,
Continued... Improvement in listening skills:Listening is one of the most important aspect of communication. The management of Cromwell can design training and development program for their employees to develop their listening skills. Listening skills directly impact on employee’s job effectiveness and quality of work. Feedback and upward communication:Furthermore, feedback and upward communication always reduce the chances of misunderstanding. In Cromwell hospitalmanagementtakescareoffeedbackbyusingopendoorpolicy. According to this all the employees and patients can provide their suggestions and feedback for improving services (Zaharim, Omar and et. al. 2010). This policyhelpstheorganizationtoestablisheffectivecommunicationwith employees and patients.
Continued... Developing writing skills:Written messages can be helpful in avoiding the chances of communication gap and perception. By developing writing skills in employees the organization can sort out the issue of communication gape. It is important to keep the words simple and specific while writing a message.
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4.2 Strategies to resolve the communication problems To resolve the communication problems at Cromwell Hospital, the firm can use following strategies, Improvement in listening skills:To resolve the issues regarding communication at Cromwell hospital. The management has to focus on improving the listening skills of employees and patients. Management has to stress on the importance and benefits of listening. Feedback and open door policy:However, open door policy in Cromwell hospital provide open platform to all the employees and patients to provide their suggestion and feedback directly to the concerned person (Raybould and Sheedy, 2005). Thereby, to establish a effective communication management can arrange meetings with patients and group discussion for employees. Increasing motivation at workplace:Moreover, Motivation in employees also increases their confidence level to communicate easily. Thereby, it is very important to motivate the workforce time to time.
4.3 Impact of implementing the strategies The impact of implementing the strategies for effective communication at Cromwell hospital is as follows, Provides clarity:The proper and effective communication provides clarity and direction to employees to understand the needs and demands of workplace. This clarity leads them to work effectively. Increase profitability and sales:Further, Effective communication always creates better understanding of work which can result in increased profitability of Cromwell hospital and high class customer services of organization. Increase in customer satisfaction:Good communication with customers can benefittheminservicesandsupport.Employeescansupportcustomers efficiently with their communication skills (Watts, 2006). This support and better service creates satisfaction in patient. Thereby, effective communication is essential in organization to increase profitability and customer satisfaction. Communication involves being confident while speaking and writing well to make people understood the message.
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