6062 The Developing Manager

THE DEVELOPING MANAGER

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 The different types of management styles used in the working of an organization..............1
1.2 The leadership characteristics required for an organisation..................................................2
1.3 The communication process required in the working of the organisation.............................3
1.4 The analysis of organisational culture and change in an organisation..................................4
TASK 2............................................................................................................................................5
2.1 Assessment of own management skills performance............................................................5
2.2 Personal strengths, weaknesses, opportunities and threats....................................................6
2.3 Prioritization of objectives and targets to develop own potential..........................................7
TASK 3............................................................................................................................................8
3.1 Lead and motivate a team to achieve an agreed goal or objective at Thomas Cook Group..8
3.2 Managerial decisions for goal achievement and recommendations for improvements.........9
TASK 4............................................................................................................................................9
4.1 How own managerial and personal skills will support career development.........................9
4.2 Career and personal development needs, current performance and future needs to produce
development plan.......................................................................................................................10
CONCLUSION..............................................................................................................................11
REFERENCES..............................................................................................................................12

INTRODUCTION
One of the most essential tasks for business organizations nowadays is to keep their
employees happy and satisfied so that they can enhance their productivity. Further, managers
play a vital role in motivating their employees. It is the top most responsibility of the manager to
motivate all their workers so that they can give their best (Custódio, Ferreira and Matos, 2014).
In this regard, the present study will carry out comparative analysis of two organizations i.e. of
hospitality and tourism. For this purpose, Thomas Cook and Hilton hotel has been taken into
consideration. It provides all the information about potential manager as well as their skills and
competencies. Different leadership characteristics and management styles are also going to be
presented in this research. Further, the whole study is based on personal development and the
career of managers in the field of management. It explores a range of management behaviour
principles and practices and various personal development skills required to achieve the growth.
TASK 1
1.1 The different types of management styles used in the working of an organization
Each and every manager adopts a method to manage and control his/her employees. The
management styles depend upon the existing culture and structure of the company. Also, the
nature and mind-sets of the workforce affects the working of management styles. There are
mainly four types of styles which are briefly described below:
Autocratic Style: Here the managers, superiors and leaders have the sole responsibility to
take decisions without considering ideas and suggestions of the subordinates (Wang and
Poutziouris, 2010). The guidelines and policies are formulated by their bosses for the
subordinates in a steady manner. This develops lack of confidence and motivation in the
employees and hinders their creative and innovative ideas to benefit the company. The system
becomes monotonous and lethargic.
Democratic Style: Democratic style of working develops employee-friendly environment
in the workplace. In such style, 'feedbacks' from the employees are crucial element. Thomas
Cook, a global British travel company follows this style. There is an effective and healthy
communication between management as open discussions is e held to analyse new ideas, plans
and innovations.
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Laissez-Faire Style: In such type of style, the managers are hired but they do not
contribute much in the organisation (Goble and Horm, 2010). The employees take their decisions
on their own and manage the tasks accordingly. This style has a demerit that the employees may
not have the knowledge to decide what is right or wrong and ultimately some inappropriate
outcomes arise.
Management by walking style: Hilton Hotels is an example of this style, where the
managers are not only good mentors but efficient listeners too. The managers interact with their
subordinates more often to find their suggestions and concerns (Arnold, Fletcher and Molyneux,
2012). Instead of being in their respective cabins they walk around to know whereabouts of the
environment of the company.
1.2 The leadership characteristics required for an organisation
Managers react to change while Leaders create change. The two organisations can be
evaluated to study the characteristics of leadership qualities that are given below:
Hilton Hotels
The largest hotel brand in the world covering the major cities of the six continents is-
Hilton Hotels. Herein, the leaders share five essential skills and traits to function: vision, inner
values, inspiration, communication and innovation. Under the proactive leadership of Cristopher
J. Nassetta, the company follows combination of short term execution plans and long term
strategy and direction (Wholey, Hatry and Newcomer, 2010). As it is a hospitality industry,
strong family-values are performed in the work-culture along with knowing and nurturing inner
strengths. The employees are inspired by their mentors that build confidence and empower them
to work effectively. Being a good listener they are able to communicate in a proper and better
manner. They deliver the messages of the orator in a very persuasive way. Every time they look
forward to new ideas and innovation to find out solutions to the loopholes occurring in the work
environment.
Thomas Cook
The group possess number of tour operators as well as charter airlines in UK, Scandinavia
and Belgium. It is working as global travel company. Harriet Green, the leader of Thomas Cook
believes that adequate researching, resourcing and leadership contribute in the success of tourist
destinations. The leaders clarify the roadblocks that cumber creativity and initiative of the
employees working in the company. There is two way communications in the organisation as the
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