Conflict Resolution

Conflict Resolution
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Table of Contents
Scenario 1.................................................................................................................. 2
Scenario 2.................................................................................................................. 3
Scenario 3.................................................................................................................. 4
References................................................................................................................. 6

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Scenario 1
In the given scenario, the coach observes that his team was not strong according to his
expectations. He found out that a girl whose name was Sue and she used to came late and was
not good at work. The other girls use to giggle her, ignore her, and was making fun behind her.
Hence, it was required to motivate the girls to make a strong team to win every match. The
trainer should possess conflict resolution skills to resolve the conflict between the girls. Intrinsic
motivation model can be used to motivate the team members as it is beneficial for enhancing the
p erformance of the team (Moed et al., 2015). The coach will building a strong relationship
among the girls by creating a bond among them. The strong bonding would make the team
members to care for each other and get success in every match. It needs to be understood that
motivation needs to get started on the pitch of training. Here, the trainer was required to create a
positive environment around the training for Sue and other girls. The trainer is required to
educate the team regarding the impact and effects of conflict on the execution of the activities
from the team. An open communication platform or a positive interaction between the teammates
could be set to make them aware of the negative impacts of conflict (Albers, Wohlgezogen &
Zajac, 2016). The trainer will encourage communication as conflict arises from
miscommunication. By encouraging communication, the environment of the team starts to
support open as well as honest communication, which would help Sue to feel comfortable in
discussing her issues of coming late for the training.
Conflict resolution skills such as communication, problem-solving, or team work are critical for
a person in resolving the conflict (Chou et al., 2016). Communication is the most important skills
which helps the trainer for using active listening techniques such as asking questions. The trainer
can ask questions and listen properly to the answer to Sue so that he could understand the main
problem of conflict. Collaborating is one of the techniques of conflict resolution that could be
used to get the win-win result (Cohen-Chen, Crisp & Halperin, 2017). The trainer will take a few
of the necessary steps to get a win-win solution for all such as –
Preserve the relationship: If the trainer goes into the situation with the relationship in his
consciousness, then he would be taking the right attitude. It will provide a win-win opportunity
and consider his skill of adopting a conflict resolution approach.