Communication Skills Assignment 2022

1620 assignment on
professional practice
Professional Communication
FPT University
72 pag.
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Higher Nationals in Computing
Unit 03: Professional Practice
ASSIGNMENT 1
Learner’s name: Nguyễn Thanh Khương
ID: GCS190858
Class: GCS0805_NX
Subject code: 1620
Assessor name: PHAN MINH TAM
Assignment due: Assignment submitted:
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ASSIGNMENT 1 FRONT SHEET
Qualification BTEC Level 5 HND Diploma in Computing
Unit number and title Unit 3: Professional Practice
Submission date Date Received 1st submission
Re-submission Date Date Received 2nd submission
Student Name Nguyễn Thanh Khương Student ID GCS190858
Class GCS0805_NX Assessor name Phan Minh Tam
Student declaration
I certify that the assignment submission is entirely my own work and I fully understand the consequences of plagiarism. I understand that
making a false declaration is a form of malpractice.
Student’s signature
Grading grid
P1 P2 P3 P4 M1 M2 M3 D1 D2
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 Summative Feedback:  Resubmission
Feedback:
Grade: Assessor Signature: Date:
Signature & Date:
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ASSIGNMENT 1 BRIEF
Qualification BTEC Level 5 HND Diploma in Computing
Unit number Unit 3: Professional Practice
Assignment title Planning a training Event
Academic Year 2020 – 2021
Unit Tutor Phan Minh Tam
Issue date 21 – Sep - 2020 Submission
date
IV name and date
Submission format
Part 1: Requirements
The submission is in the form of a completed individual portfolio folder, including the tasks set out in the
Assignment Brief. This assignment involves group work but each student should submit an individual
portfolio folder.
Part 1: A four-day training schedule (using project management software) and a training package to
include a range of activities, seminars, workshops, team-building activities and break-out sessions.
Part 2: Ten-minute Microsoft® PowerPoint® style presentation with interactive links to suitable sites and
an activity sheet (Your research should be referenced using the Harvard referencing system. The
recommended word limit is 500 words, including speaker notes, although you will not be penalized for
exceeding the total word limit).
Part 3: A written evaluation of your performance in this task and your contribution to the team. You are
required to make use of headings, paragraphs, subsections and illustrations as appropriate, and all work
must be supported with research and referenced using the Harvard referencing system. The
recommended word limit is 500–1,000 words, although you will not be penalized for exceeding the total
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word limit.
Assignment Brief and Guidance
You have been asked to support your training and development manager with the planning and
implementation of a professional development event targeted at internal employees within the
organization that you work in.
The training event is scheduled over a four –days (4) period at a nearby residential center, and will include
a number of workshops, coaching sessions and team-building activities. The center requires a schedule
of the types of activities proposed so that plans can be finalized. In addition, any guest speakers or
motivational coaches will also require a minimum of three weeks’ notice for all bookings.
You have also been asked to design and deliver a workshop as part of the training event based on the
dynamics of team working.
Working in small groups (3-4 per group):
1. Produce a professional event schedule (using project management software) and WBS (work
breakdown structure) that identifies planning and resourcing prior to the four-day event. In addition,
design a training pack to include a range of activities, seminars, workshops, team- building activities and
break-out sessions.
2. Design ten minutes workshop session based on ‘team dynamics’ to include a presentation, interactive
links to suitable sites and an activity sheet that will require delegates to take part in some form of team-
building task.
Working individually:
3. Following the event, your training and development manager has asked you to provide some
feedback. Produce a written team evaluation of the effectiveness and application of
interpersonal skills during the design and delivery process. You should also include a self-
evaluation of your performance in this project and your contribution to the team you worked in.
Explain what kind of skills and qualities you gain from this project and what values you added to
your personal development plan.
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4. Identify the problems may have and produce a report on discussing problem-solving and its
importance in planning and running an event. Your report should include a discussion of various
problem-solving techniques and justify the solution methodologies used during your project. You
should also include a critique of the application of critical reasoning and your experiences of it.
Part 3: Learning outcomes: LO1, LO2
Assessment Criteria
Pass Merit Distinction
LO1: Demonstrate a range of interpersonal and transferable communication skills to a target audience
P1 Demonstrate, using different
communication styles and formats, that
you can effectively design and deliver a
training event for a given target
audience.
P2 Demonstrate that you have used
effective time management skills in
planning an event.
M1 Design a professional
schedule to support the
planning of an event, to
include contingencies and
justifications of time
allocated.
D1 Evaluate the effectiveness
and application of
interpersonal skills during
the design and delivery of a
training event.
LO2 Apply critical reasoning and thinking to a range of problem-solving scenarios
P3 Demonstrate the use of different
problem-solving techniques in the design
and delivery of an event.
M2 Research the use of
different problem-solving
techniques used in the design
and delivery of an event.
D2 Critique the process of
applying critical reasoning to
a given task/activity or event.
P4 Demonstrate that critical reasoning
has been applied to a given solution.
M3 Justify the use and
application of a range of
solution methodologies.
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Table of Contents
Table of Contents
......................................................................................................................................................... 1
Unit 03: Professional Practice ASSIGNMENT 1................................................................................ 1
A. INTRODUCTION....................................................................................................................... 9
B. DEMONSTRATE, USING DIFFERENT COMMUNICATION STYLES AND FORMAT, THAT YOU
CAN EFFECTIVELY DESIGN AND DELIVER A TRANING EVENT FOR A GIVEN TARGET AUDIENCE
(P1) 10
1. Definition and the importance of communication skill ..................................................... 10
1.1. Definition .................................................................................................................... 10
1.2. Communication Skills ................................................................................................. 11
1.3. How to Improve Your Communication Skills.............................................................. 13
1.4. Communicating Effectively In The Workplace............................................................ 14
2. Verbal communication....................................................................................................... 15
2.1. What Is Verbal Communication.................................................................................. 15
2.2. Opening Communication............................................................................................ 16
2.3. Effective Speaking and Listening ................................................................................ 16
2.4. Reinforcement ............................................................................................................ 17
2.5. Questioning ................................................................................................................ 18
2.6. Reflecting and Clarifying............................................................................................. 18
2.7. Closing Communication.............................................................................................. 19
3. Non-verbal communication ............................................................................................... 21
3.1. Definition .................................................................................................................... 21
3.2. The significant of Non-Verbal Communication .......................................................... 22
3.3. Types of Non-Verbal Communication ........................................................................ 22
4. Communication in my group ............................................................................................. 24
4.1. What Is A Group Communication?............................................................................. 24
4.2. Verbal and Non-Verbal Group Communication ......................................................... 24
4.3. Why quality Group Communication is Important ...................................................... 25
C. DEMONSTRATE THAT YOU HAVE USED EFFECTIVE TIME MANAGEMENT SKILLS IN
PLANNING AN EVENT (P2) ............................................................................................................ 25
1. Definition and the importance of time management skill ................................................ 25
1.1. What Are Time Management Skills? .......................................................................... 25
1.2. The Importance of Time Management ...................................................................... 25
2. Planning a training event (group work) ............................................................................. 26
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