Argos CSR Strategies and Impact

This assignment delves into Argos's Corporate Social Responsibility (CSR) practices. It examines the company's recent CSR initiatives, such as waste management and employee recruitment from marginalized communities. The analysis investigates customer perceptions of Argos's ethical behavior and CSR effectiveness. Further, it explores stakeholder engagement strategies and suggests recommendations for enhancing Argos's CSR implementation.

IMPLEMENTING CSR ACTIVITIES WITHIN ORGANISATIONS
TO MEET SUSTAINABLE OBJECTIVES: A CASE STUDY ON
ARGOS
Student’s Name:
Student’s ID:
Professor’s Name:
1

Abstract
In this research project, the researcher has tried to explore the effectiveness of the
implementation of CSR activities within the organisational activities to achieve
profitability and meet the sustainability objectives. Implementation of CSR activities is
very important for an organisation to attract more and more customers and increase its
profitability. For conducting the research, the researcher has developed research
objectives that have been achieved after conducting the research. The researcher has
also developed a project management plan along with a work breakdown structure and
a Gantt chart. Appropriate methods for analysing the data have also been discussed in
this research along with the analysis of the data collected. At the end of the research, a
few recommendations have been provided for improving the implementation of various
CSR activities.
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Table of Content
Introduction...................................................................................................................... 4
Company overview...........................................................................................................5
Part 1................................................................................................................................5
1.1 Project Definition........................................................................................................5
1.2 Implementation Plan.................................................................................................. 7
1.3 Project Processes......................................................................................................9
Part 2: Project log book..................................................................................................10
2.1 Data collection methods and tools...........................................................................10
2.2 Data analysis techniques.........................................................................................11
Part 3: Performance review............................................................................................11
3.1 Data analysis............................................................................................................11
3.2 Conclusion and Recommendations..........................................................................19
3.3 Reflection on value achieved after conducting the research....................................20
Bibliography................................................................................................................... 22
Appendices.................................................................................................................... 24
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Introduction
CSR is termed as corporate self-regulation that has been implemented within a
business. Through the implementation of CSR activities, various organisations try to
achieve increased brand image and meet the sustainable objectives set by the
organisation. Different organisations implement different CSR activities to attract more
customers and increase its customer base. In this research, the researcher would try to
explore the effectiveness of implementing CSR activities within the organisation for
meeting its sustainable objectives. The researcher would, first of all, determine the
objectives for carrying out the project along with discussion the problems related to the
topic. A project management plan would also be developed in this research including a
work breakdown structure and a Gantt chart in which the project would be carried out. In
this context, the researcher would choose Argos as a UK based retailer. The researcher
would also conduct survey and interview on the customers and managers of Argos and
then analyse the data that has been collected. In addition to that, at the end of the
research, the researcher would also provide several recommendations on improving the
implementation of CSR activities within the organisation.
Company overview
Argos is a subsidiary British retailer that operates in the UK as well as Ireland. This
organisation is a subsidiary of Sainsbury's. The organisation trades through both online
as well as physical stores having more than 750 offline stores along with 800 million
website visits per year, which makes it largest online retailers in the UK (Argos.co.uk,
2017). Argos was founded in 1972 and deals with various consumer goods. The
organisation has over approximately 51,000 employees worldwide and earns a revenue
income of about £4.282 billion. The organisation has been listed on the LSE and FTSE
100 Index.
Part 1
1.1 Project Definition
Implementing various types of CSR activities within the organisational activities has
become very important for every organisation to meet their sustainable objectives.
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Nowadays, people are more concerned about the environment and community and tend
to get attracted towards organisations that think for the betterment of the society. In this
project, the researcher has discussed on the effectiveness of implementing effective
CSR strategies within its operational activities. In this context, Argos has been chosen
as the organisation on which the research has been carried out.
Problem Statement
Argos has been facing several problems due to ineffective implementation and
maintenance of CSR activities. Due to improper use of CSR activities the organisation
faced a lot of problem on customer retention and employee turnover. The organisation
has failed to manage their wastes that are produced during the production activities,
which increased the pollution level in the environment. Due to this problem, the
customers did not trust the organisation anymore, which affected their profitability rate.
Project Strategy
 Argos would first determine the best CSR activities that would be effective for the
organisation
 Argos would implement communicate the CSR strategies with its stakeholders
along with the effectiveness of the implementation
 Argos would engage the employees in the CSR activities
Project Objectives
 To explore the various CSR strategies that have been implemented within Argos
 To determine the effects of implementing CSR strategies within Argos for
meeting the sustainable objectives
 To understand the factors that help in meeting sustainable objectives
 To recommend several strategies for implementing CSR activities effectively
within the organisation
Performance, Cost, and Time Objectives
For completing the project in an effective manner, the researcher required to provide his
full efficiency on this project. The performance quality was the best, which helped in
completing the project effectively and on time.
For conducting the project, the researcher has required approximately 20,000 Pound.
The researcher has completed the project within 6 months of time.
5

Deliverables
After conducting the research project, the deliverables would be achieved at two ends,
the researcher's end and organisation’s end. At the researcher’s end, the researcher
has been able to understand the concept of CSR activities in a better manner along with
]its effectiveness in implementing them in the organisational activities. At the
organisation’s end, Argos has been able to recognise the flaws that have been
prevailing within the organisation and are able to implement various strategies through
which the CSR activities would be implemented within the organisation in an effective
manner.
Project Scope Statement
Included Scope:
 Enhancement of the relationship with the clients
 Enhancement of personal and professional development
 Positive impact on the environment
Excluded Scope:
 The reputation of the organisation might hit badly
 Customer conviction
 Increased production cost
Success Criteria
The success of the conducting the project would be measured through the accuracy of
the analysis of the data collected from the customers and managers. With the
implementation of the CSR activities of the organisational activities, the organisation
would gain increased number of customer base and hence profit also increases. This
way the organisation would also be able to meet its sustainable objectives. This way the
success of the project could be measured.
Project Assumptions
 The pollution level would be reduced by 3% as compared to the present
condition
 The cost of implementing the project would be minimised while achieving
maximised result
6

1.2 Implementation Plan
An implementation plan refers to the comprehensive list of costs, objectives, issues and
itineraries that are required to fulfil the business goals. This plan requires preparation as
well as research before being executed. Various key points that are required to be
addressed within an implementation plan involve benefits of the stakeholders,
technological solutions, short as well as long-term maintenance of the system and
organisational performance. Once the requirements, estimated budgets as well as
training information have been created, the implementation plan could be assembled.
After rolling out the plan, regular monitoring, as well as evaluation, should also be
ensured.
Work Breakdown Structure
Figure 1: Work Breakdown structure
Schedule (Gantt chart)
Major Activities 1st 3rd 6th 7th 8th 10th
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week week week week week week
Topic Selection
Literature Review
Developing Methodology of
the research
Collection of primary data
(Survey)
Analysis of data
Findings
Conclusion and
Recommendation
Final submission
Figure 2: Gantt chart
1.3 Project Processes
Project process is also known as project management, which is defined as the process
of initiation, planning, execution, control and closing the job for achieving the specific
goals and success criteria. Implementing an effective project process is very important
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for any individual for carrying out a project effectively and on time. With the help of
appropriate project process, the researcher would be able to carry out the project step
by step without facing any type of difficulties. It is also very important for the
organisation to follow appropriate project process for implementing the project step by
step and monitoring the success that has been achieved.
Communication Plan
Type of
information
Target audience When? Communication
method
Provider
Milestone
report
Senior management
as well as project
manager
Monthly Email as well as
hard copy
Project
office
Project status Staff as well as
customers
Weekly Hardcopy and
email
Project
manager
Team status
reports
Project office and
project manager
Weekly Email Team
recorder
Issues report Customers and staff Weekly Email Team
recorder
Escalation
reports
Customers and staff When
needed
Hardcopy and
meeting
Project
manager
Outsourcing
performance
Customers and staff Monthly Meeting Project
manager
Part 2: Project log book
2.1 Data collection methods and tools
Primary data and secondary data are the two categories of the data that are collected
while conducting the research. Primary data could be collected by conducting surveys
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and interviews, whereas, secondary data could be collected from previous researches,
articles, journals, books, etc (Palinkas et al. 2015, p.540). For conducting a survey,
close-ended questionnaires are developed, whereas, for conducting interviews, open-
ended questionnaires are developed, where descriptive type responses are achieved. In
this research, the researcher has collected both primary data and secondary data. The
researcher has conducted a survey on 50 customers of Argos and interview on 2
managers of Argos.
2.2 Data analysis techniques
Quantitative data analysis method and qualitative data analysis methods are the two
categories of data analysis techniques. The quantitative data analysis method deals
mainly with numerical or statistical data that are evaluated with the use of graphs,
tables, etc (Wright et al. 2016, p.2232). On the other hand, qualitative data analysis
method deals with a descriptive data type, which could not be analysed using graphs or
tables.
In this research, the both qualitative as well as quantitative data analysis techniques
have been used by the researcher. Quantitative analysis technique is used for analysing
the data collected from a survey of 50 customers and qualitative analysis method for
analysing the descriptive data collected from the interview on 2 managers of Argos.
Part 3: Performance review
3.1 Data analysis
Quantitative analysis
Survey questionnaire:
1. Do you visit the online and offline stores of Argos frequently?
Options Number of
responses
Total responses Response %
Yes 35 50 70%
No 15 50 30%
10

Yes
No
0%
10%
20%
30%
40%
50%
60%
70%
70%
30%
Frequency of visit
Figure 3: Frequency if visit
Analysis:
From the analysis done above, it could be concluded that most customers of Argos visit
the online and offline stores frequently and among them, a few of the customers visit
rarely. From the statistics above it could be said that the organisation has a very good
customer loyalty and has a positive perception among the customers. However, the
organisation should develop strategies to maintain the customer loyalty and retain the
customers within the organisation in future as well.
2. Do you agree that Argos has been following ethical behaviour in its operational
activities?
Options Number of responses Total
responses
Response %
Strongly Agree 20 50 40%
Agree 15 50 30%
Neutral 4 50 8%
Disagree 3 50 6%
Strongly 3 50 6%
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Disagree
Strongly
Agree Agree Neutral Disagree Strongly
Disagree
0%
5%
10%
15%
20%
25%
30%
35%
40%
40%
30%
8%
6% 6%
Following ethical behaviour
Figure 4: Following ethical behaviour
Analysis:
From the analysis that has been above, it could be concluded that most customers
believe that Argos has been following ethical behaviour within its organisational
behaviour and has been thinking about the community and society along with gaining
profit. However, few customers do not agree with the fact that the organisation has been
following ethical behaviour in its organisational activities. Therefore, it could be said that
the organisation needs to develop their CSR strategies and implement them in such a
manner that the community could be benefited largely.
3. What CSR activities Argos has been following recently?
Options Number of
responses
Total
responses
Response
%
Waste management 22 50 44%
Recruiting new employees
belonging to backward communities
16 50 32%
Globalisation 12 50 24%
12

Waste management Recruiting new
employees belonging
to backward
communities
Globalisation
0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
44%
32%
24%
Present CSR activities
Figure 5: Present CSR activities
Analysis:
From the analysis done above, it could be concluded that Argos has implemented the
waste management process within its organisational activities that have been helping to
reduce the pollution that has been caused due to improving dumping of wastes. The
organisation has been recycling most of its wastes for developing newer things. This
procedure has reduced the carbon footprint from the environment. The organisation has
also been recruiting efficient employees belonging to the backward communities for
developing their status along with increasing the profitability of the organisation. In
addition to that, the organisation has also implemented globalisation as its CSR activity
for increasing the number of stores and attracts more customers within its customer
base. This would further add to the profitability of the organisation and help in meeting
their sustainability objectives.
4. Are you satisfied with the service quality of Argos?
Options Number of
responses
Total responses Response %
13

Very satisfied 23 50 46%
Satisfied 18 50 36%
Neutral 7 50 14%
Not satisfied 2 50 4%
Very satisfied Satisfied Neutral Not satisfied
0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
50% 46%
36%
14%
4%
Service quality
Figure 6: Service quality
Analysis:
From the above statistical data, it could be concluded that most customers are satisfied
with the service provided by Argos. Therefore, it could be said that the organisation has
been providing effective service to the customers. However, few customers have also
said that they are less satisfied with Argos’ service quality. Thus, the organisation
should try to improve its service quality and increase the customer satisfaction rate.
5. Do you agree that CSR activities are important for meeting sustainability
objectives effectively?
Options Number of responses Total
responses
Response %
Strongly Agree 25 50 50%
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Agree 10 50 20%
Neutral 5 50 10%
Disagree 2 50 4%
Strongly
Disagree
3 50 6%
Strongly
Agree Agree Neutral Disagree Strongly
Disagree
0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
50%
50%
20%
10%
4% 6%
Importance of CSR activities
Figure 7: Importance of CSR activties
Analysis:
From the data collected above, it could be concluded that most customers believe that
implementation of CSR activities within the organisational activities is very important for
Argos to achieve increased profitability and meeting the sustainability objectives.
Through these activities, the organisation is able to build trust among the customers and
attract more and more customers towards the organisation. As a result of which the
profitability of the organisation also increases.
6. What would you recommend Argos to do for implementing CSR activities
effectively within the organisation?
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Options Number of
responses
Total
responses
Response
%
Communicate with
stakeholders
14 50 28%
Employee engagement 26 50 52%
Fair-trade 10 50 20%
Communicate with
stakeholders Employee
engagement Fair-trade
0%
10%
20%
30%
40%
50%
60%
28%
52%
20%
Future recommendations
Figure 8: Future recommendations
Analysis:
From the above data collected, it could be concluded that engaging the employees
within the CSR activities would be the best strategy for implementing CSR strategies
within its functionality in a better manner. With this engagement, the customers would
be able to understand the objectives and the need to fulfil the objectives in a better
manner. Communicating with the stakeholders of Argos about the CSR activities that
have been implemented within the organisation would also be an effective strategy for
improving the implementation of the CSR activities. According to another range of
people, engagement of the organisation in a fair-trade is another way in which the CSR
activities would be implemented in an effective manner.
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Qualitative analysis
Interview questionnaire:
1. What are the CSR strategies that have been implemented within your
organisation recently?
Manager 1 Manager 2
As stated by the first manager, Argos has
implemented waste management and
globalisation. The organisation has
started recycling the wastes that come
out during the production of the products
and has been trying to reduce the carbon
footprint from the environment. The
organisation has also been globalising its
stores for attracting more customers and
increases their profitability. Thus the
organisation is able to meet their
sustainable objectives.
As stated by the second manager, Argos
has been recruiting new and efficient
employees for carrying out their
organisational activities. This strategy has
build trust among the customers as this is
an initiative taken by the government to
develop the status of the people belonging
to backward communities. This initiative
also helps in encouraging those people
and motivates them to perform their work
better.
Analysis:
From the above data that has been collected, it could be concluded that Argos has
implemented globalisation, waste management and recruitment of candidates from
backward communities. These strategies have helped the organisation to build trust
within the customers and attract them towards the organisations. Thus, as a result, the
organisation has been able to achieve its sustainable objectives.
2. What strategies would you implement for implementing CSR strategies in a
better manner?
Manager 1 Manager 2
As stated by the first manager, the
organisation would require engaging the
As stated by the second manager, the
Argos needs to communicate with the
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employees in the CSR activities and
making them understand the requirement
for the implementation of the CSR
activities. With this understanding, the
employees would be motivated to offer
better and effective performance towards
achieving the objectives.
stakeholders about the implemented
CSR initiatives and explain them the
effectiveness of these activities.
Explaining the stakeholders would help
the organisation to attract them towards
the organisation.
Analysis:
From the above data collected, it could be concluded that Argos would be able to
implement CSR activities in an effective manner by engaging the employees within the
CSR activities and communicating the implemented CSR activities with the
stakeholders and explaining them about the effectiveness of the implementation of
these activities. Therefore, the organisation should engage the employees in the CSR
activities of the organisation to increase their effectiveness of their performance. The
organisation should also communicate the information of the CSR activities with the
stakeholders for building trust among them and attracting them towards the
organisation. This, as a result, would help in achieving sustainability objectives and
profitability.
3.2 Conclusion and Recommendations
Conclusion
After performing the researcher project, it could be concluded that implementation of
CSR activities or strategies within the functional areas of Argos helps in achieving
profitability and meeting the sustainability objectives of the organisation. With the
implementation of effective CSR activities within the organisational activities helps the
organisation to build or develop trust among the customers as well as other
stakeholders and build a positive attitude towards the organisation. This positive attitude
among the stakeholders would help the organisation to attract more customers and
enhance their brand image. Therefore, as a result, the organisation would be able to
increase their profitability and achieve sustainable objectives.
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In order to conduct the project in an effective manner, the researcher has developed a
project management plan, which includes a work breakdown structure and a Gantt
chart. The researcher has chosen qualitative as well as quantitative data analysis
method for analysing the primary data that has been collected through survey and
interview. Several recommendations have been provided at the end for implementing
CSR activities in a better manner.
Recommendations
 Communicating the stakeholders: Argos should communicate the CSR
activities that have been implemented within the organisation with the
stakeholders and explain them the effectiveness of the CSR activities. This would
develop trust among them and they would get attracted towards the organisation.
 Engaging the employees: By engaging, the employees within the CSR
activities help the organisation to implement the activities in a better manner, as
the employees understand better and provide better service to the organisation.
 Engaging in fair trade: By the engagement of Argos in fair-trade, the
stakeholders would be able to trust the organisation better and thus their
sustainability objectives would be achieved.
3.3 Reflection on value achieved after conducting the research
It was my privilege to get the opportunity to conduct such a wonderful project. After
conducting this project, I have gained ample knowledge about the importance of CSR
activities within an organisation. Before conducting the research, I have developed
objectives of the research that would be achieved by conducting the research. For
conducting the research, I have prepared a project management plan that includes a
work breakdown structure as well as a Gantt chart. I have also conducted survey and
interview on the customers and managers of Argos. At the end, I have also provided a
few recommendations with the help of which the organisation would be able to
implement the CSR activities in a better manner.
While conducting the research, I have faced a few personal problems. First was the
financial problem that I have faced while conducting the research. I faced another
problem of lower self-confidence while interviewing the managers.
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Appendices
Appendix 1:
Survey questionnaire
1. Do you visit the online and offline stores of Argos frequently?
 Yes
 No
2. Do you agree that Argos has been following ethical behaviour in its operational
activities?
 Strongly agree
 Agree
 Neutral
 Disagree
 Strongly disagree
3. What CSR activities Argos has been following recently?
 Waste management
 Recruiting new employees belonging to backward communities
 Globalisation
4. Are you satisfied with the service quality of Argos?
 Very satisfied
 Satisfied
 Neutral
 Not satisfied
5. Do you agree that CSR activities are important for meeting sustainability
objectives effectively?
 Strongly agree
 Agree
 Neutral
 Disagree
22

 Strongly disagree
6. What would you recommend Argos to do for implementing CSR activities
effectively within the organisation?
 Communicate with stakeholders
 Employee engagement
 Fair-trade
Interview questionnaire:
1. What are the CSR strategies that have been implemented within your
organisation recently?
2. What strategies would you implement for implementing CSR strategies in a
better manner?
23