Project Management and Digital Technology Analysis

The assignment requires students to analyze different aspects of project management and digital technology, including the impact of digital technology on creative ideas in the workplace, the productivity paradox of the new digital economy, and the design and management of a research project. Students are also expected to identify and manage project risk, use Gantt charts and critical path analysis, and understand the importance of data analysis and visualization. The assignment is based on various references from academic journals and books.

Managing Successful Business Project

Table of Contents
Title: To analysis impact of digital technology on human resource of hospital industry – A Case
Study on The Ritz Hotel, London....................................................................................................3
MAIN BODY...................................................................................................................................3
P1 Aims and objectives of project .............................................................................................3
P2 Project management plan ......................................................................................................4
P3 Work breakdown structure and Gantt chart with time frame and stages of completion :......7
M1 ..............................................................................................................................................8
P4 Research Strategy with primary and secondary research .....................................................8
M2.............................................................................................................................................17
P5 Research with using data and implement appropriate tools and techniques........................18
P6 Recommendation with valid conclusion..............................................................................20
M3 ............................................................................................................................................21
P7 Reflect on the value of undertaking to meet with goals and objectives...............................21
M4.............................................................................................................................................22
REFERENCES..............................................................................................................................23

Illustration Index
Illustration 1: Work break down structure.......................................................................................8
Illustration 2: Gantt chart................................................................................................................9
Illustration 3: Critical path............................................................................................................10
Illustration 4: Data analysis...........................................................................................................23

Title: To analysis impact of digital technology on human resource of hospital
industry – A Case Study on The Ritz Hotel, London
MAIN BODY
P1 Aims and objectives of project
INTRODUCTION
Impact of digital technology on the human resource is very essential part for The Ritz
Hotel. Human resources are important factor because the success of the hospitality industry is
based on these resources. There are many resources available in a structure of the business as
financial or other operating systems but human being are the first and fundamental resources in
every business management. Furthermore, The Ritz Hotel provide various kinds of facilities
which are also beneficial for tourism industries as well. In addition to this, hospitality industries
plays as a supplier of the tourism industries. Human resources are mostly affected by digitization
because human behavior's are continuously changing factor due to cultural factors(Taylor,
Fritsch and Liederbach, 2014).
RATIONAL
In fast paced economy, technology has been changed numerous aspects. It plays a wide
role in sanctioning human resource administration to move from personal management to
business ennoblement. In addition to this, humans resources management involved current and
recent trends related to policy making, employment practicing and other external factors, for this
HR required current contents and information regarding to the laws, rules and regulations which
can be gathered by the utilization of digital technology only(Shifrin and et.al., 2015). In order to
this, technology assist the company to connect to the internet to identify the different sources of
information and gathering information relevant to their strategies.
Aim:
“To analysis impact of digital technology on human resource of hospital industry– A Case Study
on The Ritz Hotel, London”
Research objectives

 To understand the concept of digital technology on human resource activities in
hospitality industry.
 To analyses the factors which affect human resource practices of chosen business.
 Approaches of HRM which influence by digitization. To suggest ways through human resource activities could be crimp in The Ritz Hotel,
London.
Research questions
 What do you realize by the concept of digital technology on human resource activities in
hospitality industry ?
 What are the factors which affect human resource practices of chosen business ?
 What are the approaches of HRM which influence by digitization ?
 How you can recommend ways through human resource activities could be crimp in The
Ritz Hotel, London ?
P2 Project management plan
 Scope statement : To define the scope boundaries of project management plan is one of
the most cause of project distress, that is why it is considered in planning of research
project. Researcher do not know about the details of external factors and how many
expenditures is really needed to complete the research project. Scope statement can be
defined and effectively determined by the model of SMART. Smart refers to specific,
measurable, achievable, relevant and time bound(Shifrin and et.al., 2015). If a project
have the qualities of these all factors than it wold be smart and successful. Scope of the
business plan should center on the objectives and goals of the client or owner.
 Budget : This is also compulsory factor in making project management plan. Budget
should be well defined and well managed to make a successful plan of research project.
Financial consideration is required because in a research project, researcher has to
conduct different research programs as primary, secondary, qualitative and quantitative or
have to collect different information from various sources which need financial
support(Sevillano-García and Vázquez-Cano, 2015). So a project required a well

organized budget. There are different tasks has been done in plan of research project as
excavation, build forms, place rear, pour concrete, setting or curing and strip forms. These
all tasks need different budget to accomplished. As per the current research these all tasks
need these bases of budget as such :
Task Budget
Excavation, $1800
Build forms $80
Place rear $700
Pour concrete $680
Setting or curing $300
Strip forms $10
Total $3670
 Schedule: Schedule is required to be defined as it outlined the time taken by the research
project. This specify the framework of timeline in which research should be done. To
develop schedule does not involve a major undertaking of budget consideration. As above
discussed, there are different tasks which should be done in research project but they all
have different time period to accomplish.(Oldham and Da Silva, 2015).
 Quality: Every organizations have their different quality standards. Picking up a right
quality standard is based on the relevant research project. There are various aspects to
quality management such as deciding quality standards, creating a plan of action to meet
the established standards for quality assurance and measuring the quality for quality
control.
 Risk register : Research project is depends on the quality and skills of researcher. It
means researcher plays role as a leader and this is the most important attributes of
leadership that they prepare for unexpected(Van Ark, 2016). Unexpected refers to risk
factor. To manage the risk factors of research project can be done in effective manner
through creation of risk register. Risk is intangible and unexpected factor. Nobody can
identify all risks to a project. But identifying these factors can give success to the research

project. Mostly importance of risk can be defined by these factors such as probability and
impact. Risk is a complex sphere to be analyzed so there are several fields which must be
contained by risk register as description of risk, probability, impact, priority, triggers and
response plan.
 Human resource plan : The main component of the current study is to analyze the
impact of digital technology on human resource activities(Tatlow-Golden, Verdoodt and
Boyland, 2017). So it is the main portion of a project management plan. All human
resources should be trained and qualified to accomplished the research project as these are
most critical factors in chain of successful research projects. HR plan should contain these
factors such as resource requirements, project team learning, training and development or
management.
 Resources : In respect to carry present research, it has been seen that researcher requires
several components that assist to achieve creativeness at workplace(Polonsky and Waller,
2014). With the help of physical, technical and human resource tools, they are capable to
make systematized work execution in business. In order to apply antithetical
consideration, it can be declared that organized work performance evolve regularly. In
addition to this, it can be said that execution of business crimp that made affirmative
impact on business activities. Furthermore, financial tools are also required to execute
several projects at workplace.
TIME SCALE
Task Mode Task Name Duration Start Finish Predecessors
Auto
Scheduled Task Name 4 days?
Fri 6/18/18 Wed 6/23/18
Auto
Scheduled Research project 1 day?
Fri 6/18/18 Fri 6/18/18
Auto
Scheduled Formulation of activities 1 day Fri 6/18/18 Fri 6/18/18
Auto
Scheduled
Evalauting topic of
project 1 day Mon 6/21/18 Mon 6/21/18 3
Auto
Scheduled
Determining problem
statement 2 days Tue 6/22/18 Wed 6/23/18 4
Auto
Scheduled
Evaluating allocation of
resources and time 29 days
Fri 6/18/18 Wed 6/27/18
Auto
Scheduled Implementation 10 days Thu 6/24/18 Wed 6/6/18 6
Auto Drafting Literature review 6 days Thu 6/7/18 Wed 6/13/18 7

Scheduled
Auto
Scheduled
Analysing research
methods 4 days Thu 6/14/18 Tue 6/19/18 8
Auto
Scheduled Calculation of Cost 10 days Wed 6/20/18 Tue 7/3/18 9
Auto
Scheduled
Interpretation and
analysis of data 6 days Wed 6/20/18 Tue 6/26/18 9
Auto
Scheduled
Sorting outcomes and
conclusion 6 days
Fri 6/18/18 Thu 6/24/18
Auto
Scheduled Project closer 2 days Wed 6/27/18 Thu 6/28/18 11
Auto
Scheduled
Drafting summary and
recommendation 2 days Fri 6/29/18 Mon 7/2/18 13
Auto
Scheduled
Proper documentation of
outcomes 1 day Tue 7/3/18 Tue 7/3/18 14
Auto
Scheduled Submission of report 1 day Wed 7/4/18 Wed 7/4/18 16
P3 Work breakdown structure and Gantt chart with time frame and stages of completion :
Illustration 1: Work break down structure

Illustration 2: Gantt chart

Illustration 3: Critical path
M1
From above discussed information, it is resulted that development of project management plan is
very essential in research project. This plan is based on the aims and objectives of the research

project(Dutta and Bose, 2015). It includes Scope statement, Budget, Schedule, Quality, Risk
register, Human resource plan and Resources for a successful project plan.
P4 Research Strategy with primary and secondary research
According to the current research project, researcher is using questionnaire to collect the data. It
is the method of primary research method(Cleden, 2017). In primary research method,
investigator collect the information which are not published before. For this, it conducts
questionnaire from 30 respondents.
QUESTIONNAIRE
Name :
Age :
Gender :
1 What do you think that is digital technology impact the human resource management of The
Ritz Hotel?
 Yes
 No
 Can not say
2 Which source is mainly affected by digitization ?
 Human resource
 Financial resource
 Can not say
3 Is digital technology affect the activities of human resources in positive manner ?
 Agree
 Disagree
 None of the above
4 Is The Ritz Hotel is considering the impact of digitization in its industry ?
 Yes
 No
 Can not say
5 Is hospitality industries are improving their activities of human resource management ?

 Agree
 Disagree
 Can not say
6 What do you think that human resources of The Ritz Hotel is adopting the changes of
digital technology?
 Strongly agree
 Strongly disagree
 Not agree nor disagree
7 To manage the human resources are the core element in the hospitality industry ?
 Yes
 No
 Can not say
8 By which sources company is collecting information about the impacts of digital technology
on its human resource management ?
 Questionnaire
 Interviews
 Do not know
9 Which is the main practice under human resource in The Ritz Hotel.
 Performance management
 Compensation management
 Both of the above
10 Is The Ritz Hotel contributing in economic growth ?
 Yes
 No
 Can not say
11 Is human resources are primary factor in The Ritz Hotel rather than financial resources ?
 Agree
 Disagree
 Don't know
12 What is the main impact of digitization on human resources ?

 Increasing the performance level
 Organised activity
 Both of the above
Theme 1 Digital technology impact the human resource management of The Ritz Hotel.
What do you think that is digital technology
impact the human resource management of
The Ritz Hotel?
Respondents
Yes 16
No 3
Can not say 2
Interpretation
There are 15 respondents from the whole targeted population agreed that digitization has
impacted the activities of human resources in business of The Ritz Hotel.
Theme 2 Human resource is mainly affected by digitization.
15
32
Yes
No
Can not say

Which source is mainly affected by
digitization ?
Respondents
 Human resource 14
 Financial resource 4
 Can not say 2
Interpretation
From the above graph, it can be concluded that there are 14 respondents who said that the
main source which is affected mostly by the digital technology is human resource. Finance
resources are the secondary factor in hospitality industries.
Theme 3 Digital technology is affecting the activities of human resources in positive manner.
Is digital technology affect the activities of
human resources in positive manner ?
Respondents
 Agree 10
 Disagree 7
 None of the above 3
14
4
2
Human resource
Financial resource
Can not say

Interpretation
There are 10 respondents who are agreed that digital technology affect the activities of
human resources in positive manner. By the implication of digitization, business can access the
performance level of the human beings and also decrease the operating cost.
Theme 4 The Ritz Hotel considering the impact of digitization in its industry.
Is The Ritz Hotel considering the impact
of digitization in its industry ?
Respondents
 Yes 16
 No 3
 Can not say 2
Interpretation
From the above graph it is resulted that there are 15 frequents from the 30 respondents
who are agreed about that The Ritz Hotel considering the impact of digitization in its industry
which can be seen by its growth in current marketplace.
10
7
3 Agree
Disagree
None of the above
15
32
Yes
No
Can not say

Theme 5 Hospitality industries are improving their activities of human resource management.
Is hospitality industries are improving their
activities of human resource management ?
Respondents
 Agree 10
 Disagree 6
 Can not say 4
Interpretation
The focus of the Ritz Hotel is on human resources because they know that organization is
nothing without human resources. So it is necessary to organized and managed all the human
beings in workplace.
Theme 6 Human resources of The Ritz Hotel are adopting the changes of digital technology.
What do you think that human resources of
The Ritz Hotel are adopting the changes
of digital technology?
Respondents
 Strongly agree 12
 Strongly disagree 6
 Not agree nor disagree 3
10
6
4
Agree
Disagree
Can not say

Interpretation
From the above graph it can be concluded that there are 12 respondents who are strongly
agreed about human resources of The Ritz Hotel are adopting the changes of digital technology.
Theme 7 Core elements in the hospitality industry is to manage the human resources.
To manage the human resources are the
core element in the hospitality industry ?
Respondents
 Yes 9
 No 8
 Can not say 3
Interpretation
12 5
3
Strongly agree Strongly disagree
Not agree nor
disagree
9
8
3
Yes
No
Can not say

As per above discussed, the core element in the hospitality industry are human resources
and this concept is agreed by 9 respondents among 30 frequents. In the other hand there are few
respondents who said that finance sources are the main factor in hospitality industry.
Theme 8 Company is collecting information about the impacts of digital technology on its
human resource management by Questionnaire.
By which sources company is collecting
information about the impacts of digital
technology on its human resource
management ?
Respondents
 Questionnaire 11
 Interviews 6
 Do not know 4
Interpretation
From the above graph it can be concluded that there are 11 respondents who expressed
that Company is collecting information about the impacts of digital technology on its human
resource management by Questionnaire as it is conducted few months ago.
Theme 9 Performance management and Compensation management both are the main
practice under human resource in The Ritz Hotel.
Which is the main practice under human Respondents
11
5
4
Questionnaire
Interviews
Do not know

resource in The Ritz Hotel.
 Performance management 4
 Compensation management 6
 Both of the above 11
Interpretation
There are 11 from the 30 respondents who said that Performance management and
Compensation management both are the main practice under human resource in The Ritz Hotel.
Theme 10 The Ritz Hotel is contributing in economic growth.
Is The Ritz Hotel contributing in economic
growth ?
Respondents
 Yes 7
 No 8
 Can not say 6
4
5
11
Performance
management
Compensation
management
Both of the above

Interpretation
The Ritz Hotel is contributing 10% in economic growth from their excess amount of
revenue generated through gaining advantages of digitization.
Theme 11 Human resources are primary factor in The Ritz Hotel.
Is human resources primary factor in The
Ritz Hotel rather than financial
resources ?
Respondents
 Agree 10
 Disagree 6
 Don't know 4
Interpretation
From the above graph it can be concluded that there are 10 respondents who agreed about
Human resources are primary factor in The Ritz Hotel. As per the organized and managed
resources of the company.
7
8
5
Yes
No
Can not say
10
6
4
Agree
Disagree
Don't know

Theme 12 Increasing the performance level and Organized activity are the main impact of
digitization on human resources.
What is the main impact of digitization on
human resources ?
Respondents
 Increasing the performance level 6
 Organised activity 7
 Both of the above 8
Interpretation
There are 6 respondents who said that Increasing the performance level is the main
impact of digitization on human resources while 7 said that Organized activity is the main impact
but there are 8 respondents who agreed that above discussed both parts are the main impact of
digitization on human resources.
M2
From the above report it can be explained that researcher is using questionnaire to collect data
and information. This is the best method which is the category of primary research. The
information from the questionnaire is always accurate and pure(Foroudi, Gupta and Duda,
2017). Because researcher also conduct the data analysis by which data analyzed through
different tools and techniques.
P5 Research with using data and implement appropriate tools and techniques
Introduction : Research of the project is depends on the various task as collection of data,
analyze the data, interpret the information and choosing the best research methodology. There are
5
7
8 Increasing the
performance level
Organised activity
Both of the above

various methods, tools and techniques available to analyses and collect the data. According to the
current research project, searcher is using
Research design : It is the preparation of arranging conditions for gather and evaluate the data
and information that objectives to combine these contents to gain the purpose of the research
project with economy in plan of action. It has different parts such as sampling, observational,
statistical and operational design(Newton, 2016). Sampling design deals with the tools and
techniques of selecting sources of information for the research project while observational design
relates to situations under which measurements are to be developed. Statistical design is concern
with the question that how sources of information are to be evaluated and analyzed? While
operational deals with the tools by which plan of actions satisfied in the method of sampling.
Research philosophy : It is a vital and vast topic under research methodology. It deals with the
resources and development of cognition. It is well defined by the research onion. According to
the current research, there are four main philosophies of the research such as pragmatism,
positivism, realism and interpretative(Kerzner and Kerzner, 2017). Which one will be the most
effective is impacted by the practical implications and digitization. As per the current research
project, researcher is using interpretative philosophy to solve the issues and problems in research
project.
Data collection : It is the process of gathering and collecting the data and information. There are
different data collection techniques such as interviews, questionnaires, observations, focus
groups, case studies and documents. Furthermore, there are contrary key facts related to contrary
techniques. Interviews can be conducted through telephone or face to face. It can be done
informally or formally(Turner, 2016). These are generally qualitative in behavior. Questionnaires
are mostly qualitative in nature. This method is easy to collecting data and easier in analyzing as
well. As per the current research, questionnaire is used to collect and gather the data and
information. Observations Permits for the examination of the dynamics of a condition, ratio
counts of target behaviors, or other behaviors as pointed by requirements of the assessment. It
can produce both data such as quantitative and qualitative.
Data analysis : Data analysis is most important process in research project. Data should be
analyzed because it gathered from various sources(Kendrick, 2015). To ensure about the quality
and purity. Data must be analyses. It can be done through different methods such as quantitative
and qualitative analysis. Qualitative data refers to non numeric information like notes, images

and audio-video recordings. It can be categorized into different parts such as content, narrative,
discourse, framework and grounded analysis. This method analyses the data into three steps such
as developing codes, identifying relationship between information and summarizing the
information. While in quantitative data analysis, researchers are expected to turn numbers of data
and information into meaningful data. It considers the calculation of variables and differences or
relationship between the variables in numeric form.
According to the current research, quantitative method is the best to analyze the data ans
information(Jeston, 2014).
P6 Recommendation with valid conclusion
RECOMMENDATION
Providing a great quality guest experience through hotel management takes time and
dedication. Here are some recommendations to improve customer satisfaction and smooth
functioning of the venture such as Optimizing guest experience through the Implementation of
the right technology platforms including property management system and service optimization
for achieving a high level of performance with Guest Experience Management. Technology itself
may fail at times to deliver optimal outcomes. Data integration is important along with right
Illustration 4: Data analysis
Source : Data analysis, 2015

organization resources. Capturing and analyzing feedback to enhance guest experience, Tracking
and measuring performance, Link staff incentives to guest satisfaction, Focusing on guest
segments, Treating each guest like celebrity, Keeping guests comeback with a loyalty program by
scrutinizing loyalty data and combining that with transnational data of previous consumer spend.
Setting up of village level heritage museums and should be made known to the tourists through
the proper and beautifully designed websites. Village level setting up of tourist maps and
brochures through students and teachers, researchers and local authority of administration with
the association of Tourism department aids the tourists to visit a particular location for the better
enjoyment(Hillson, 2017). Making your hotel gallery page glitter as the potential guest's comes
to find out more about the hotel. It helps them decide the right and suitable room for them by
showing off the personalized and shiny rooms. Speed up the hotel website and keep them simple
as possible. A simplified design makes the navigation easier by avoiding the complex visuals
along with making the site faster will help guests consume information quicker. Making training
an everyday priority and not a single time event as blending traditional employee training
methods with just in time training methods like personal training appraisal and performance
support system increases the benefits. Providing personalized customer service all because true
service excellence comes with professionalization not with consistency(Binder, 2016.).
CONCLUSION
From the above report it can be concluded that impact of digital technology is wide and
broad on the human resource activities of The Ritz Hotel. There are different tools and
techniques by which a researcher can gather information and data relevant to research project.
Human beings are the core and fundamental factor for every organization. To managed and
organized the human resources are very complex process in hospitality industries. Digitization
has modified the structure of hospitality industries as these factors influence the human resources
of the business. Furthermore, this report include various types of methods of collecting and
evaluating data.
M3
From above explained information, it is resulted that researcher is using sampling design which
find out the best tools to collect the data. Furthermore, it also considers interpretative philosophy
to resolve the issues occurs in research project. Data is collecting for the current research project
through questionnaire method and analyzed through quantitative data analysis method.

P7 Reflect on the value of undertaking to meet with goals and objectives
Key findings from the hotel industry innovates on three areas:
Process of innovation It involves reviewing and redesigning current systems and processes with
the aim of increasing efficiencies. This can be done by leveraging, conducting applied research,
introducing improvements and adopting proven technologies.
Service innovation It challenges the mindset that better service needs more service and that
more service needs more manpower through a customer centric approach. This will serve the
service experience and create greater value for guests.
Manpower innovation It ensures the sustainable growth of manpower and can be achieved by
expanding worker skill sets, providing career progression pathways and offering flexible benefits.
Obtain environmental recognition both in order to attain environmental management system and
gain credibility. Three main areas to consider while operating environmental friendly have been
identified as energy efficiency, water conservation and waste management. Invite customer
suggestions in order to know what serves the customer needs best. Customers should be in
contact and their suggestions should be given priority and their complaints must be attended and
solved. Setting up an effective communication channel is ideal in every business setup. The hotel
should set up an effective workflow system to ensure that the management is not only I contact
with the workers but also with the stakeholders, suppliers security service providers, media and
customers.
M4
Realizing the value of project management plan is very essential. It helps in creating a culture
that realize the welfare of project management. Apart from this, it pursues executive stakeholders
as well. In addition to this, it standardizes the program and principles of project. Furthermore,
implement advantages based realization program.

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Data analysis, 2015 [online]. Available through : <www.ngdata.com>