A Conflict of Conflict Management Strategies in a Leading Organization

In this assignment we will discuss about business and below are the summaries point:- Three major conflict management strategies are described using a workplace scenario where a conflict arose between a boss and colleague regarding a project proposal. The colleague uses diffusion and delusion strategies to handle the mistreatment and avoid personalized rules given by the manager. The author uses avoidance strategy to stay away from the conflict and suggests negotiation confrontation strategy for both parties to manage conflict and draw positive outcomes. Seven guidelines are provided to develop an organizational chart, starting with obtaining job descriptions or preparing a list of job positions if descriptions are not available. The chart is filled in on a computer system by drawing and developing hierarchical relationships and filling in titles. The company owner or president is added at the top, followed by a personal assistant and positions that report directly to them, and additional levels and positions are added as required. The chart is compared to actual supervisory relations and job descriptions to adjust until agreement is reached.

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Business
Question-Answers
(Student Details :)
2/8/2019

Business 1
Contents
Question-Answers......................................................................................................................2
Solution 1...................................................................................................................................2
Solution 2...................................................................................................................................2
Solution 3...................................................................................................................................3
Solution 4...................................................................................................................................4
References..................................................................................................................................5

Business 2
Question-Answers
Solution 1
To describe three major conflict management strategies, I would like to quote a
situation of my workplace where I have been working. My workplace is a leading
organization where everyone struggles to achieve promotion and achievements. Hence, a
conflict arose amid the boss and my colleague regarding recent project proposal. Our
manager thinks that he is the only experienced and qualified person which has the right to
correct the project issues. In this situation, conflict occurs between both of them, at the same
time the colleague of mine who is the employee is right at his stand; however the manager
cannot lower ego. Thus, employee will have to use diffusion conflict management strategy as
he is the in-charge of project as well as more knowledgeable in the relevant area (Gelfand,
Leslie, Keller, & de Dreu, 2012). Employee should not accept the personalized rules given by
the manager; hence he has to avoid the instructions of the boss. Therefore, the employee uses
delusion strategy to handle the mistreatment and I use the avoidance strategy to stay away
from the conflict while any of them asks for any suggestion regarding the matter from me.
Finally, both parties should use negotiation confrontation strategy to manage conflict which
has occurred among them so that positive outcome can be drawn (CIOS, 2018).
Solution 2
There seven guidelines to develop an organizational chart are as follows:
Guideline 1: first obtain job descriptions about all of the company positions with info about
assigned supervisors, departments and reporting relations. When job descriptions are not
available then prepare a list of job positions on the basis of current operations.
Guideline 2: fill the organizational chart on computer system through drawing and
developing hierarchical relationships as well as fill in the titles.
Guideline 3: Add the title of the company owner or president on the topmost position of the
organizational chart. Ensure that selected box for the company head is always the only box on
the top line. When the company is having more than one owner and all are having equal
authority then add the required boxes to the top level (Sherman, 2018).

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Guideline 4: later on, fill in the title of the personal assistant who directly reports to the
company president. The position of assistant will be filled in the box off to the side as well as
connected only to the company president’s box.
Guideline 5: now insert titles on the second level of the organizational chart for the positions
which report directly to the president of the organization.
Guideline 6: list the third level of job positions which report directly to the second level
employees of the organization. In this step, each and every name should fall under the right
position to which they reports.
Guideline 7: now add additional levels as well as positions as required. The organizational
chart must have as many stages as there are supervisory departments in the organization.
Finally, compare the prepared organizational chart to the actual supervisory relations
and the job descriptions as well as responsibilities of present employees and then adjust until
there is an agreement (Meehan, 2018).
Solution 3
Source: (MSG, 2018)
Both of the effectiveness as well as efficiency in Strategy Implementation are the
essential part of the strategy analysis. The business strategies are often utilised to hike sales
as well as reach set target demographics. Besides, a strategy purposes to attain a specific
business goal while being cost-effective (Sherman, 2018).

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Undoubtedly both effectiveness and efficiency are essential, yet efficiency is
marginally more significant than effectiveness. Efficiency in strategy implementation not
only ensures strategy’s cost effectiveness but also it ensures accuracy of the correct
implementation (MSG, 2018). For an example, the business strategy for any car company
should be constructed to interconnect with customers, distributors and vendors. Hence, the
strategy plan must be conceded in an efficient manner with the minimum amount of time as
well as money. Therefore, it is clearly signalling that the strategy might reach a positive
number of customers when it will be efficiently implemented not only effectively. Hence,
strategies cannot be effective unless they are efficiently accomplished in the first place
(CIOS, 2018).
Solution 4
Source: (MSG, 2018)
A policy refers as set of specific rules and regulation guidelines which are more
practical than objectives, as they address situations as well as possibilities rather than goals
and ideas. The policies are made on the basis of objectives that offer uniting themes as well
as long-term visions (De dreu & Gelfand, 2008). However, objectives are not based on the
policies. In this context, an organization which owns policies without objectives goes on the
track of risks of getting lost in the documentary details, whereas an organization which has

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objectives without company policies will face trouble while focusing as well as getting
organizational functions done.
References
CIOS. (2018). Variables in the Study of Conflict. Retrieved from CIOS:
http://www.cios.org/encyclopedia/conflict/Dvariables9_style.htm
De dreu, C., & Gelfand, M. (2008). The psychology of conflict and conflict management in
organizations (eds. ed.). New York: Lawrence Erlbaum Associates.
Gelfand, M., Leslie, L., Keller, K., & de Dreu, C. (2012). Conflict cultures in organizations:
How leaders shape conflict cultures and their organizational-level consequences.
Journal of Applied Psychology, 97(6), 1131.
Meehan, L. (2018, 06 30). Flat Vs. Hierarchical Organizational Structure. Retrieved from
Chron: https://smallbusiness.chron.com/flat-vs-hierarchical-organizational-structure-
724.html
MSG. (2018). Strategy Formulation vs Strategy Implementation. Retrieved from MSG:
https://www.managementstudyguide.com/strategy-formulation-vs-
implementation.htm
Sherman, F. (2018). What Is the Relationship Between Organizational Functions &
Organizational Structure? Retrieved 12 02, 2018, from
https://smallbusiness.chron.com/relationship-between-organizational-functions-
organizational-structure-18571.html