Academic and Professional Skills Assignment : Glenmore Hotel

   

Added on  2020-07-23

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Academic and Professional Skills
Academic and Professional Skills Assignment : Glenmore Hotel_1
Table of Contents1.EXECUTIVE SUMMARY..........................................................................................................12. INTRODUCTION.......................................................................................................................13. ANALYSE OF THE SITUATIONS...........................................................................................14. RECOMMENDATIONS.............................................................................................................65. CONCLUSION............................................................................................................................6REFERENCES................................................................................................................................7
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1.EXECUTIVE SUMMARYAcademic and professional skill report based on the Glenmore hotel services and behaviourissues of the hotel staff which cause to the goodwill of the organisations. The service have beenaffected due to unprofessional behaviour from the employees lost of complaints have beenreceived from the customer side. Also the hotel is not able to maximise the customersatisfactions which be easily satisfied fro m the recommendation.2. INTRODUCTIONAcademic and professional skill play the imporant role in the each and every individualfor the growth and development in the personal as well in professional career. The report havebeen based on the Glenmore hotel which have been facing many difficult on the basis ofcustomer reviews in different services. If the situation have been arise than it is important forthe hotel to arrange the training session and think about the customer review for theimprovement can be made in the hotel.3. ANALYSE OF THE SITUATIONSThe hotel had give the various facility to the customer which can be the rating from thesurvey. The analyse of the situation are different in hotel such as follows:Facility/servicesAnalysis of the situationsCleanliness of the room and shower roomGlenmore hotel have the excellent service withproper clean rooms and every room have theinnovative shower to feel the comfort to thecustomer in hotel (Kruse, 2013.). 12 %customers had review on the complaints box ofthe hotel which show that the organisationdon't have the structure management to dealwith the customer problems but on the otherhand the customer sanctification rating fromthee checkout gives the 3 rating out of 5. thelevel of important to the customer when thebooking is have mark by 65 customer out of1
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