Academic and Professional Skills Report - Glenmore hotel
Added on -2020-07-22
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Academic and ProfessionalSkills
Table of ContentsEXECUTIVE SUMMARY.............................................................................................................1INTRODUCTION...........................................................................................................................1Main body...............................................................................................................................1CONCLUSION................................................................................................................................4REFERENCES................................................................................................................................5
EXECUTIVE SUMMARYGlenmore hotel is a service industry and they are planning to enlarge their businessexercises in various areas which is going to be described in this assignment. Major problemwhich is being faced by them is enhanced complaints of clients regarding hotel service qualityand so on. Therefore, it is required for them to solve the issues of customers before expansion ofbusiness. INTRODUCTIONHospitality segment provides many kinds of offerings to people as this assists them toincrease their academic and professional abilities. They will face the issues regarding poor or badfacilities as well as services (Dhiman, 2012). Therefore, to cope up from them, it is important tofollow appropriate steps. Glenmore Hotel is going to enlarge their firm in many areas of UK.The major problem which is identified is many complaints from clients so that manager willhave to formulate proper strategies to overcome from them.Main bodyAn effective experience of a client plays an eminent role behind the growth and successof an enterprise. It is required for the manager to make efforts so that they will provide highsatisfaction to their clients. As a result, they will improve a positive brand image in themarketplace which will help them in their long term survival. In this context, various principleswill be utilized by Glenmore Hotel. It is essential for the manager of company to make a properinteraction with their clients and thus, this will help them to know about the requirements ofthem which will work as a strength for firm. Customer experience is straightforwardly connectedto their budget. Hence, these are some principles which are needed to be examined by theemployer of enterprise and thus, they will give their appropriate services (Customer principles,2017).Instead of this, there are many complaints associated with company which will provide adirect impact on their goodwill. Therefore, it is necessary for them to resolve all issues timely.As a result, customer will experience their servives effectively (Dopson and Hayes, 2016).Henceforth, in this context, various troubles with identified solutions are mentioned as beneath:Wi-Fi is not working in rooms: Manager gathered response from their clients and anissue is found out regarding facility of Wi-Fi. It is much difficult for them to use Wi-Fi in room1
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