Improving Glenmore Hotel’s facilities and services

Running head: IMPROVING GLENMORE HOTEL’S FACILITIES AND SEFVICES
Improving Glenmore Hotel’s facilities and services
Name of the University
Name of the Student
Author Note

Report structure
The report on recommendations made for improving Glenmore Hotel’s facilities and
services would have a detailed structure. The stages of the report include:
Title page
Executive summary
The executive summary includes the purpose of the report. It also gives a brief
description of Glenmore Hotels along with highlighting the problem areas. The summary also
gives the systematic analysis of the problems and the methods to solve these. The executive
summary includes the changes and modifications given in the report that are required to solve the
problems.
Table of contents
Introduction
It includes a description of the Glenmore Budget Hotel chain and its performance in the
last three years, the hotel’s plan for expanding to other parts of UK and the problems faced by it
currently.
Glenmore Hotels’ performance compared to other budget hotels
Comparison of Glenmore Hotels to other starred hotels and its current ranking and stats
regarding customer satisfaction.

Areas that need improvement
 Cleanliness
 Comfort
 Room services and facilities
 Staff behavior
 Food
Analysis Section 1
 The first major problem facing the hotel
 Expert views on the ways to solve the problem
 Installation of advanced shower and king-sized beds and replacing old bed linens
with new fresh ones
 Consider the implications on budget and then make necessary changes
Analysis Section 2
 Second major problem that includes clean hotel rooms and shower room
 Removing thin-papered walls with strong attractive walls
 Study conducted on customer priorities in budget hotels
 Replacing filthy shower curtains with clean ones preferably white curtains
Analysis Section 3
 Third major issue of food services
 Providing fact sheet statistics to analyze customer satisfaction