Academic and Professional Skills - Glenmore Hotel

   

Added on  2020-07-22

7 Pages1859 Words42 Views
Academic and ProfessionalSkills
Academic and Professional Skills - Glenmore Hotel_1
Table of ContentsINTRODUCTION...........................................................................................................................1Main body...................................................................................................................................1CONCLUSION................................................................................................................................4REFERENCES................................................................................................................................5
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INTRODUCTIONProfessional and academic skills is one of the important concept for an individual whichhelps in providing better services to the customers in order to get better satisfaction level bythem. Every service sector industry provide quality services to their clients to retain them forlong time period. In this aspect hospitality industry face various issues which reduce quality andprovide poor facilities to their customers. For this business organization use various proceduresand steps which aid in improving overall performance of the company and its facilities (Boudand Brew, 2013). Getting better satisfaction is more important for hospitality company toenhance their productivity at market place which leads in attracting large numbers of audience ineffective manner. Present report is based on Glenmore Hotel which is relate with hospitalityindustry ion which they wants to expand their business operations in various location. Form thepast three year various complaints faced by the company and now management wants to improveall the process before their expansion of the business. In this various principle is also includewhich relate with improving customers experience and also use as well as follow effectiveprocedures to achieve better solution for overcomes in effective way.Main bodyCustomers experiences is one of the important concept in which an individuals definetheir feedbacks after using as well as consuming company products and services. In this processan enterprise put their efforts to provide better satisfaction to their potential customers whichleads ion enhancing overall performance and goodwill in front of market. Better customersatisfaction provide positive image and long term benefits in which company improve theiroperational process before expanding their activities. For this Glenmore Hotel use variousprinciples which is related with the customers experience to satisfy customers demand bydelivering quality services. Customers experience is one of the important aspect of for thecompany in which it is important duty for the company to satisfy the clients needs. In thisprocess interaction is more important with customers and business which helps in determiningtheir expectation from the enterprise (Customer principles, 2017). Along with this experience ofcustomers is also linked with the business spending in which they easily improve their serviceswhich leads in getting better satisfaction. All these are important principles which helps in1
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