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Accommodation and Housekeeping Management

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Added on  2020-05-28

Accommodation and Housekeeping Management

   Added on 2020-05-28

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RUNNING HEAD: Accommodation Management 0Accommodation Management
Accommodation and Housekeeping Management_1
Accommodation Management 1ContentsIntroduction...........................................................................................................................................2Housekeeping department.....................................................................................................................2Role, task and functions of Housekeeping management........................................................................2Role of customer and customer needs...................................................................................................4Steps of Accommodation manager........................................................................................................5Outsourcing cleaning staff in housekeeping department........................................................................5Recommendations.................................................................................................................................6Conclusion.............................................................................................................................................7References.............................................................................................................................................8
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Accommodation Management 2IntroductionIn this report as a consultant I have taken Housekeeping department to explain role of outsource services and how an organisation can be benefitted from outsourcing. Housekeeping department takes charge of cleaning in the accommodation. It makes stay of customers pleasant by providing services from their check-in to check-out. The department outsource service to reduce cost and resources of the department. The housekeeping department is part of accommodation management. Accommodation is one of the basic necessities of travellers. It is responsible for the efficient running of a hotel. It provides shelter to guests and includes safety and wellbeing of guests. The management is responsible for training of staff, quality standards, recruitment and cleaning (MartíSelva & Puertas, 2017). It also deals with budgetary matters, HR issues and makes staff aware about policies and procedures. Housekeeping department Housekeeping management is the important part in hotel and is linked with front office management. The housekeeping management takes care of cleaning in rooms and public area.The department is also responsible for maintenance and up keep of rooms. Generally the housekeeping management is responsible for cleaning of rooms, lobbies and washrooms. It also carries necessary functions to upgrade housekeeping operation and ensures efficiency of department (Ofodile, 2015). Role, task and functions of Housekeeping managementHousekeeping is an important part of the experience and satisfaction of guests. The contribution of housekeeping in the revenue of a hotel can be evaluated from the higher sale of rooms. The staff of housekeeping is responsible for the cleaning of rooms, lobbies, washrooms and public area. The housekeeping maintains cleaning on daily basis. The management makes stay of guests pleasant by taking care of them from check-in to check-out(Hakim, Mohsen & Bakr, 2014). The main functions are cleanliness, pest control, bed making, linen management and maintenance of hotel. Laundry is also the part of housekeeping service. Functions of Housekeeping management are: Cleaning rooms and public area:
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