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HAT303 Accommodation Management Assignment

   

Added on  2020-05-28

10 Pages2879 Words92 Views
RUNNING HEAD: Accommodation management 0Accommodation management

Accommodation management 1Introduction In this report as a consultant I have taken Room division department to explain role of outsource services and how an organisation can be benefitted from outsourcing. Room division department is the main source of revenue generation. It is the largest department, as it includes combination of departments such as front desk, reservations, housekeeping and laundry department. Some hotels include laundry service in housekeeping department, while some have separate department. The room division department provides all the services expected by guests during their stay (Beckers, Voordt & Dewulf, 2015). Room division is a part of accommodation management. The accommodation has important role in the overall experience of travellers. It is a big part of traveller’s expenditure. The department provides accommodation according to the taste and budget of guests. It is the responsibility of department to train staff and maintain quality standards. The department collects the largest revenue from the sale of guest rooms. The role and functions of room division department areexplained. The report also explains the role and need of customers. The benefits and drawbacks of using outsourcing in department are also discussed. Room division department Room division is the department which first contact with customers. It is the prime job of department to make guests comfortable. The majority of the revenue of hotels is collected from the room division department. The division is composed of four different departments:Front office is usually located at the entrance of hotel. It registers guests, assigns rooms and keeps record of their check-in and check-out. The front office also includes cash section. The department is responsible to coordinate with guests and fulfilling their needs. The guest relieson the department throughout their stay for service. It also prepares summary of all department revenues. The reservation department is responsible for receiving and processing reservation. The staff maintains reservation records and tracks availability of rooms to make sure that no date is overbooked. The reservation can be done by telephone, travel agents and walk-in. The guests usually prefer to do reservation online as nobody want to wait. The department considers two type of reservation- confirmed and guaranteed (Gössling & Lane, 2015).

Accommodation management 2 Housekeeping department is responsible for cleanliness of rooms, washrooms and public area. The department employs large number of people. The staff takes charge of bed-making and take care of press control. The staff makes stay of guests pleasant by taking care of them from check-in to check-out. Managing linen is also important task of staff. The laundry department coordinates with housekeeping department to know the daily needs of laundry. The department ensures that the quality of sheets, napkins and towels is maintained. It also keeps check on the laundry and removes the stained clothes. It keeps stockof material and linen required for daily operation. Role, task and functions of room division Room division department provides every type of service desired by employees to make theirstay convenient and memorable. It is the first department where guest approaches. It contributes maximum revenue and profits. The department assigns work to supervisors and prepares all the necessary documents required for the day to day operation. The functions of room division can be understand by it’s departments. Front office: The guests rely on front office throughout their stay. The functions of department areThe department register guests and assign them rooms. Keeps record of check-in and check-out of guests. Provides information about the accommodation and attraction to guests. Provides every kind of service required by guests. It performs book keeping duties by balancing cash accounts. Schedules staff in different departments of hotel. Handles complain and request of guests. Reservation: The reservation can be done online or by telephone and walk-in. The departmentensures availability of rooms by keeping check on the availability of rooms. The functions performed by the department are:The department assures availability of room by guaranteed reservation. The department provides the room even the guest arrives late (Farzadnia & Giles, 2015). It makes arrival of guests easy by doing reservation on real time.Avoid customer resentment of being overcharged.

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