Hospitality Operations: Housekeeping, Front Office Manager, Linen Operations, Yield Management

Hospitality
Operations

Table of Contents
• Introduction
• Key sub departments of Housekeeping
• Roles and responsibilities of Front Office Manager and Executive Housekeeper
• Linen operations from the Housekeeping department
• Par Levels
• Control of Linens
• Yield Management/Revenue Management
• Elements of Yield Management
• High demand tactics of Yield Management
• Conclusion
• References

Introduction
Hospitality industry is one of the fastest growing industries in the world and includes hotels,
restaurants, lodging, accommodation, events, cruises and various other services that are
related to tourism. It contributes significantly to the overall growth of the economy of a
country (Boz, Arslan and Koc, 2017). Organization chosen for this presentation is Leonardo
Royal London Tower Bridge, which is a hotel in London, United Kingdom.

Key sub departments of Housekeeping
The housekeeping department within a hospitality organization is responsible for maintaining
the cleanliness of the rooms, public areas, surrounding areas of the hotel at all times. There
are different key sub departments within housekeeping in Leonardo Royal London Tower
Bridge which are described below –
• Guest Room Cleanliness – This is one of the key sub departments of Housekeeping,
wherein the staff members ensure that the rooms that are to be occupied by the guests are
clean and can be assigned to them when they check-in.