Accommodation Management in the Hotel Sector

Management in the Hotel Sector

Table of Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
TASK 1............................................................................................................................................1
P1 Identify the scale and size of the accommodation services found within the hospitality
industry........................................................................................................................................1
P2 Explain the different forms of ownership available to accommodation services...................2
P3 Discuss the role that, grading, classifications systems and online review sites play when
potential guests look for and book accommodation....................................................................2
M1 Evaluate a range of different accommodation services and the implications of ownership
grading, classifications and online reviews upon guests’ decisionmaking..................................3
D1 Critically evaluate a range of different accommodation services and the role front office
plays in achieving positive grading, classifications and reviews to meet overall business
objectives for guest satisfaction and profitability........................................................................4
TASK 2........................................................................................................................................4
P4 Explain the organisation of front office functions within a variety of accommodation
services........................................................................................................................................4
P5 Discuss the key roles within the front office department for a selected organisation............5
M2 Analyse how operations of the front office department within a selected organisation meet
the overall business mission and objectives................................................................................6
TASK 3............................................................................................................................................6
P6 Review the key roles found within the housekeeping department in a selected organisation6
P7 Assess the importance of forecasting linen stock and other guest supplies to ensure
adequate supply to meet demand.................................................................................................7
P8 Illustrate the importance of interrelationships between housekeeping and other key
departments within a selected organisation to provide quality provision and services...............7
M3 Evaluate the relationship between the housekeeping department and other key departments
in a selected organisation to provide effective quality accommodation services........................7

D3 Critically evaluate the importance of communication between the housekeeping and
facilities department for providing effective quality accommodation services that meet overall
guest satisfaction..........................................................................................................................8
P9 Examine the importance of scheduling maintenance or repair work to minimise disruption
to guests.......................................................................................................................................8
P10 Discuss the importance of security within a selected organisation......................................8
M4 Assess the role maintenance plays within the accommodation services in ensuring overall
guest satisfaction..........................................................................................................................9
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................10