Managing Accommodation Services in Hospitality Industry

Managing
accommodation services

Table of Contents
INTRODUCTION...........................................................................................................................3
Task1................................................................................................................................................3
P1: Evaluate the scale and size of the accommodation services found in hospitality industry...3
P2: Different forms of ownership available to accommodation services...............................4
P3: Discuss the role that grading, classification system and online review sites play when
guests look and book accommodation....................................................................................4
Task-2..............................................................................................................................................5
P4: Evaluate the organisation front office function within a variety of accommodation
services...................................................................................................................................5
P5: Discuss the key roles within front office department.......................................................7
Task-3..............................................................................................................................................8
P6: Review key roles found within the housekeeping department.........................................8
P7: Identify the importance of forecasting linen stock and other guest supplies...................9
P8: Evaluate the importance of inter-relationships between housekeeping and other key
departments.............................................................................................................................9
Task-4............................................................................................................................................10
P9: Explain the importance of scheduling maintenance or repair work to minimise disruption
to guests................................................................................................................................10
P10: Discuss the importance of security..............................................................................11
Conclusion.....................................................................................................................................11
REFERENCES..............................................................................................................................12

INTRODUCTION
Hospitality industry provide services which includes hotels, restaurants for food and drinking,
travel and tourism. In hospitality industry, accommodation services means which provide
hospitality services for short time period like hotels, hostels, guest houses, apartments etc. It
means that in this services for living are provided to families and individuals for limited time of
period. The Beaumont is a luxury hotel in London UK, founded in 2014 (Chen, Law and Yan,
2022) . It provide services of hotel rooms, restaurant, spa, personal dinning area. This report
include the types of accommodation services available within hospitality industry, role of front
office department in accommodation services, role of house keeping services in house keeping
department and the facilities and securities in accommodation services.
Task1
P1: Evaluate the scale and size of the accommodation services found in hospitality industry.
 Different types of accommodation services:-
1. Hotels- This is most popular type and required the most by the tourists. In this rooms with
many different type of services and luxury are provided to the customers and their needs and
priorities are kept at first priority (Golja and Paulišić, 2021) . The hotels are situated at best
locations so that more tourist will attract.
2. Guest house- This option is best for extra income in which homes are converted into guest
house for tourists and provide facilities of room, meal, Wi-Fi etc. In guest house guests feel the
local touch and this is affordable also.
3. Hostels- This is the budget friendly and cheaper option for the tourists. In hostels bunk beds
are provided because of it new people meet and interact with other and friendly environment is
seen over here.
Beaumont hotel is providing services of hotels to its customers. It is a luxury hotel and take care
of all needs and demands of its customers (Meha and Zeqiri, 2021) . Customers are first most
priority for Beaumont because of this it is one of the best hotels in London.
 Size of accommodation services.

In this hotels mainly use hotel franchise business model in which owner of hotel wants to grow
its hotel business for that branches or franchises are opened at different places.
 Scale of accommodation services.
It is mainly divided into three type:-
1.Luxury services- In this all luxury hotels are included which target the high class people of the
society like celebrities, politicians. They provide services according to their needs and wants.
Hotels provide lounge, bars and private dinning areas on rooftops services.
2. Mid-range services- In this hotel of 3-4 star ratings are included which is mostly famous
among tourist. These hotels provide basic services like food, entertainment and other basic
amenities services. These type of hotels keep sufficient staffs to fulfil need of every guest in the
hotel.
3. Limited services- These type of hotel basically provide clean and comfortable rooms. These
hotels are budget friendly which only fulfil basic needs of the customers.
P2: Different forms of ownership available to accommodation services.
1. Privately owned hotels- It includes where is only single owner of the hotel. In this all the
decision-making power and management is in hand of owner only. Investors are investing in
hotels but sole ownership is with one person who take all the decisions for the development of
the hotel business. Beaumont hotel adopted this type of ownership of accommodation.
2. Franchise model- This model is adopted by many owners and famous nowadays, in which an
individual pay fee to use name, logo and policies of chain of hotel. Owner of this type of hotel
required to do less hard work in development of hotel because it adopting a brand which is
already known by the customers.
3. Lease hotels- In this owner of building is someone else and hotel is managed by someone else.
rent is given to the owner of building of hotel (Meha and Zeqiri, 2021) .
4. Managed hotels- On this owner of the hotel would not able to manage the hotel services for
that it appoint the management team which manage all the operations of the hotel.
P3: Discuss the role that grading, classification system and online review sites play when guests
look and book accommodation.
 Role of grading- Grading means it analyse hotels on basis of different type of services,
quality of services, offers and pricing policy. By Grading customer get to know all