Managing Hospitality Accommodation Services
Added on 2021-01-02
14 Pages4480 Words272 Views
Managing Hospitalityservices
Table of ContentsINTRODUCTION...........................................................................................................................3TASK 1............................................................................................................................................3P1 Scale and size of the accommodation services in hospitality industry ............................3Difference in between commercial and non commercial business..................................................4P2 Different forms of ownership available to accommodation services...............................5P3 Role of grading, classifications systems and online review sites while bookingaccommodation.......................................................................................................................5TASK 2............................................................................................................................................7P4 Front office functions within a variety of accommodation services.................................7P5 Key roles within the front office department for a selected organisation.........................8TASK 3............................................................................................................................................9P6: Key roles found within housekeeping department...........................................................9P7: Importance of forecasting linen stock and other supplies..............................................10P8: Importance of interrelationships between housekeeping and other departments...........10TASK 4..........................................................................................................................................11P9. Importance of scheduling maintenance or repair work for minimizing the disruption toguests....................................................................................................................................11P10. Importance of security within a selected organisation.................................................12CONCLUSION..............................................................................................................................13REFERENCES..............................................................................................................................14
INTRODUCTIONHospitality industry is defined as a group of businesses which is providing services tocustomers. Businesses under this industry are focusing on satisfying customers by providingoutstanding experiences. In this, their first area is defined by accommodations which includeshotels, motels, breakfasts and other lodging business (Bowie, 2016). The following report isbased on the role of housekeeping department in providing accommodation services. It coversthe types of accommodation services available within the hospitality industry and the role ofFront Office department within accommodation services. It also includes assessment ofhousekeeping department's contribution and role of facilities and security in providingaccommodation services.TASK 1P1 Scale and size of the accommodation services in hospitality industry Accommodation services are provided with a provision of overnights. There are varioustypes of accommodation services as per the budget of the customers. These services aredescribed below:Motels: This accommodation is provided by features in selecting cooking facilities, tea,coffee, one or two bedrooms which are affordable by ideal in budgeting consciously whichappreciates hotel stay. These establishments provide parking and lodging facilities where guestscould access rooms from the parking area. One such motel which provides such effectiveservices to the customers is Belmore Court & Motel.Hotels: It is an another accommodate service with shapes, sizes and personalities in formof having good quality of budgets to luxury by making selection in around a country. Their sizeand scale is determine by prescription made by customers on websites by their level of stars(Chathoth, 2016). Alongside food and lodging facilities, these provide various entertainment andpersonal activities to the public. Marriott Hotel in London is one such example of hotel. Hostels: These establishments provide lodging facilities in the form of dormitory roomshaving double, twin and single rooms. Here many of the facilities are shared by the guests likebathrooms, kitchens and in many of the cases. Their size and scales are measured by ratings
prescribed by customers on websites. For instance, Hostel One Camden in London is one of themost preferred hostels in the city with 4.5 star rating.Apartments: This is opted by guests having greater options in major cities or towns. Inthis accommodation service where people enjoy with their families during holidays, they arerequired to prepare their own meals, do their own laundry and so forth. Size is determined byunits of square fit and scaling is determine by overall rent which is increased by percent.Holiday homes: This service is made on the basis of making self- sufficient by payingrent privately for holiday. In holiday homes, customers enjoy their holidays by having morespace for enjoyment. The size and scale is determine by lengthening area of room sizes. They areranging with simple cottage and have luxurious lodges. As compared with hotel and motelcustomers used to enjoy by by living in more space. Home stays: Home stays are always available for comfort by hosts. Customers in homestays share facilities and meals together(Chelladurai, 2014). They are hosting with genialcharacters by enjoying socially. Under this accommodation type, visitors sleep and stay at localresidences of the city in which they travel. Farm stays are also included in Home stays.Luxury Lodges: They are extremely most discerning for visitor. Clients basically enjoyhigher standard of hosting and facilities. Many of the facilities are provided to clients withpleasures are treatments, helicopter flights, wilder adventures etc. Customer used to visit theselodges with having exclusive offers and unforgettable holiday experience. It is determine bylarge organisation whose rating, size and scale is measured on websites.Difference in between commercial and non commercial businessIn Hospitality business company is commercially based on profit to keep depended interm of business. From the above mention accommodation services.Commercially: In commercial basis they are leading with a profit in money which isdone by business in according to provide fast food, breakfasts, fine dinning eateries etc. Fromexamining various accommodation services is prescribed that hotels, motels, hostels and luxurylodges are included. They are leading with financial expertise.Non commercially: In this basis, they are not making profits in money terms. They usedto provide services to customers for living. Their included apartments, holiday homes and homestays.
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