Enhancing Workplace Conduct and Ethics

The provided case study discusses the importance of on conducts and ethics at work place alongside the policies and procedures at the workplace. The policy covers equality, diversity, and inclusion, providing guidelines for all staff to treat others with respect and maintain a quality working environment. It outlines the objectives, values, and commitment of the organization, as well as the rights and responsibilities of employees and management. The policy also includes key contacts, training and assessment, complaints procedure, and related acts, standards, and regulations. It emphasizes the importance of equality in opportunities at work, maintaining the responsibilities of employer and employees under the Equal Opportunity Act, and providing guidelines for the management of internal complaints.

Running head: Aged Care 1
Aged Care
Name of student:
Name of university:
Author note:

Aged Care 2
Table of Contents
CHCPRP001..............................................................................................................................3
Task 1.....................................................................................................................................3
Task 2.....................................................................................................................................5
Task 3.....................................................................................................................................9
Task 4...................................................................................................................................10
HLTAAP001............................................................................................................................13
Task 1...................................................................................................................................13
Task 2...................................................................................................................................26
CHCLEG003............................................................................................................................27
Task 1...................................................................................................................................27
Task 2...................................................................................................................................31
Task 3...................................................................................................................................36

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CHCPRP001
Task 1
1. Collaborative care is when a number of health care providers cooperate and work
jointly with patients/citizens/clients , their folks, care providers, and society in the
delivery of quality service.
2. Building partnerships based on Trust, not control requires the management to be
dependent on shared values and trust instead of the top-down controls and systems of
accountability.
3. A collaboration spectrum is the wilful partnering between governments and
philanthropy towards providing quality services. It comprises of joint planning,
resource provision, monitoring and evaluation. The level of collaboration increases
steadily starting with networking, coordinating, cooperation and finally collaboration.
4.
The Client The organization The worker
-Quality and efficient
service due to
organisational holistic
approach
-Access to update
information
-Access additional services
as lower costs
-improved organizational
knowledge
-Greater innovation and
flexibility to address the
varying needs of the client
-Access to extra resources
at affordable costs through
sharing resources
-Increased opportunities
through exposure to many
organisations.
-Enhances employee skills
due to The sharing of
knowledge
-Employee becomes more
efficient at work because
the work is divided and
conquered
5.
Organizational Individual Virtual Formal/informal
-ACT Health
Services for Older
-volunteers
-Adult day care
-Adult care virtual
tours
-Trained employees
- family members

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People
-Department of
Health and Human
Services-Seniors
Bureau
-Department of
Health and
Community
Services-Aged
Disability and
Community Care
centre
-Elderly day care
-My day out adult
day care services
-Dementia day care
centre design
-Friends
6. -Flexibility to change
-Hiring competent staff
-Efficient client service
7. -Partnership agreements/contracts or MOU-delineating contributions and duties
-Reasons for partnership- do you share common goals/mission
-Law abiding partner- eg is the prospective partner adhering to bylaws
8. By establishing uniform policy among the partners with the owners retaining
ownership to inventions. The copy rights and intellectual property are protected and
commercialization is only done after licensing.
9. –When consulting with other practitioners
-In case of a court order for valid purpose
-Need to protect client/patient
-To provide required professional services
-Obtain payment services for the client
10. –Governance layer
-Strategy layer
-Coordination layer

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-Delivery layer
-Resource layer
a. Mornington Peninsula
b. Aboriginal health, Ageing well, Chronic disease, mental health, Vulnerable children
and families
c. Aboriginal Health Alliance, Ageing well alliance, alcohol and other drugs, children’s
health, chronic disease management alliance, mental health alliance, prevention and
better health alliance.
d. Health, community and social services, local governments, local health network, GPs
and other primary health care providers
e. Resource layer
Task 2
1.
a. Fronditha Care vision is to become a leader in the delivery of residential and
community aged care services in Australia. Its mission is to promote the health
and welfare of the weak senior people by providing care and support that is
upto standard in adherence to the culture and identity of the respective people.
The organization’s values are compassion, equality, integrity and respect
b.
CEO executive
Deputy RCM
Chief Executive officer
Policy committees
-Governance, risk management &
finance, research and policy and
communication committees
Board of Directors
-President, treasurer,
secretary and members
Volunteer coordinator
Corporate service
manager
Human resource
manager
General Managers of
operations

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c.
Name Role Responsibilities
Nick Thodos President Overseeing the running of
the company
Faye Spiteri Vice president Overseeing the
administration of the entire
organization
Jacob Fronistas Treasurer Custodian of organization
finances
Jill Taylor Secretary Organization of meeting and
writing minutes, custodian of
administrative records
George Lekakis Chief executive officer Development and execution
of the long term strategy of
the organization
Kristin Hosking Quality and infection control
manager
Ensures quality delivery of
care services
Renee Bognar Manager residential care Oversees the running of all
residential houses
Helen Panayides Home package supervisor In charge of home care
services
Effie Kapnias Volunteer coordinator Overseer of volunteer
programmes
Kathleen Fisher HRM Staff welfare, employment
Inesha Dassanayaka Accountant Financial advice
d. -Aged care Australia
-Carers Victoria
-Dementia Advisory Services
e. The organization has policy guidelines on confidentiality of information of the
clients and the circumstances under which such information can be disclosed.
These policies direct that the staffs are to unavoidably handle individual and
private information of the company clients or partners unless authorized to do

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so. The information on clients is kept secure at all times, passwords are set for
all confidential information, and the client data is encrypted.
2.
a. Effie Kapnias-Volunteer Coordinator
b.
The Client The business The worker
-Quality and efficient
service due to
organisational holistic
approach
-Access to update
information
-Access additional services
as lower costs
-improved organizational
knowledge
-Greater innovation and
flexibility to address the
varying needs of the client
-Access to extra resources
at affordable costs through
sharing resources
-Increased opportunities
through exposure to many
organisations.
-Enhances employee skills
due to The sharing of
knowledge
-Employee becomes more
efficient at work because
the work is divided and
conquered
c. The number of clients increased due to the satisfaction of the service rendered
by the staff that were now more skilled and efficient in service delivery. The
collaboration also enabled the workers to be exposed to different way in which
elderly care can be done. The sharing of resource became less costly while
benefits maximised.
d. The organization could have incurred higher costs due to the absence of cost
sharing. The employees could not have improved in service delivery due to
lack of exposure and sharing of knowledge. The reputation of the company
could not have risen to the current state.

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e. It uses news, media and publications such as the Fronditha Care’s radio
program, 3XY radio Hellas, and the use of newspapers. It also organizes
sensitization events to the community
f. Fronditha engages in community services depending on the need. For instance,
activity groups for the seniors, dementia centres, service delivery at homes,
community care packages among others
g. -By developing and agreeing on common goals and objectives
-sharing responsibility of acquiring those objectives
-Regular collaborative events
-consultative leadership
h. –collaboration, network building and building partnerships
- Coordinate with the municipal for additional parking space
- Collaboration with nearby art centres
3.
SWOT ANLAYSIS OF FRONDITHA CARE
Strengths
 Highly recognised publicly with many
centres serving over 75 years seniors
 Situated in striking historic building
 Elderly activities at site for old and
seniors
 Adequate staff in each facility
 Offices of senior management at each
site
Weaknesses
 Presence of parking space by the
public limits privacy and space
 The need to vacate the building for
renovation every two years
Opportunities
 Links to the nearby Art Center
 Collaborative program with the nearby
art centres
Threats:
 Possible disagreements by the county
bylaws on parking
 Space limitations in case of increased
clients
4.

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Improvement Strategy Benefits on partnerships
Collaboration opportunities Leadership to initiate
collaboration with other
philanthropy for their
workers and clients
-improve client service,
support employees in skill
acquisition
Participate in build networks Identify and get involved in
nationally established
networks
-expansion of the
organization internationally
Cultivate more partnerships
with potential partners
-Participate in their projects
and invite them as well
- public recognition
Task 3
Service provider 1
Workplace Fronditha Care -Thornbury Student
Service provider Bespoke cleaning services Unit CHCPR001-
AT3
Date 14/05/2017
Purpose or service Cleaning services
Collaboration methods Collaboration by Interest, by acuity, by leader
Key members
involved
Sanitation workers
Period of time 6/02/2017-6/04/2017
Outcome Clean residential places
Benefits Healthy and happy seniors, sanitation up to standard as per by laws
Challenges/
Limitations
Need to train their employees on the use of current cleaning
machines
Improvements Have diversity of workers
Supervisor James White
Supervisor signed
Date 14/09/17
Comments – hardworking and enthusiastic about health care
Service provider 2
Workplace Fronditha Care- Thornbury Student
Service provider Exquisine Unit CHCPR001-
AT3
Date 10/08/2017

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10
Purpose or service Food supplier
Collaboration methods Collaboration by Interest, by acuity, by leader
Key members
involved
Food distributors
Period of time 4/05/2017-4/07/2017
Outcome Healthy elders
Benefits Healthy and happy seniors, strong elders
Challenges/
Limitations
Need to provide foods across all the Australian cultures
Improvements Adjust as per client preference on food taste
Supervisor Hiram Gold
Supervisor signed
Date 14/09/17
Comments – Passionate about nutrition of the seniors
Service provider 3
Workplace Fronditha Care- Thornbury Student
Service provider Relyon Unit CHCPR001-
AT3
Date 14/08/2017
Purpose or service Security
Collaboration methods Collaboration by Interest, by acuity, by leader
Key members
involved
Security officers
Period of time 10/07/2017-10/09/2017
Outcome Safety of elders
Benefits Elderly more secure just like home, protected from any harassment
from family members
Challenges/
Limitations
Need to train the officers on care services as well, employ officers
from across cultures
Improvements Have fast reinforcements nearby
Supervisor Ellen Star
Supervisor signed
Date 14/09/17
Comments – Industrious and concerned on the safety of the elderly

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Task 4
Provider 1
Student’s name
Date 14/09/17
How did the student collaborate
effectively with you? i.e types of
formal and informal
communication
Provide examples to support your
response.
The student collaborated both in informal and formal
way as per the situation. For instance, while inquiring
about the type of cleaning services we offer in my
office, he approached me formerly. When talking about
her passion for care for the elderly it was informal
Was the student able to liaise with
the key members and maintain
positive networks with members
across the organization?
Provide examples to support your
response.
Yes, it is amazing how the student was able to work
with all my staff she came across. For instance, the
student was able to work well with new employees
even after transferring the one he was used to before
Did the student share information
including the communication of
issues with you as required?
Provide examples to support your
response.
The student was very open though reserved and share
information that was relevant to the smooth running of
the organization. His approach to issues was very
mature and encouraging. For example, the instance
when one of the washrooms was not worked upon, he
approached me and told me its like one of the cleaners
had forgotten to clean one of the washrooms in the east
wing
Did the student represent the
organization in a positive and
professional manner?
Provide examples to support your
response.
Yes. Though the student was just an attachee, he
worked in a respeonsible and ethical way until we
promised to provide internship once he is done with his
course. For example, when one relative of the elderly
came complaining on how her mother was neglected
because of food stuffs on the floor, he was able to
explain and calm her down.
Client signature
(optional)
Date 14/09/17
Provider 2
Student’s name

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Date 14/09/17
How did the student collaborate
effectively with you? i.e types of
formal and informal
communication
Provide examples to support your
response.
The student’s collaboration was superb depending on
the situation. For example, when assessing the food
served to the seniors she would communicate formerly
in case of any issues. and while chatting with me
during breaks, she could intuitively switch to informal
chat
Was the student able to liaise with
the key members and maintain
positive networks with members
across the organization?
Provide examples to support your
response.
Yes. The student liaised with relevant members in his
duty more effectively and even exchanged contacts in
case of any further job opportunity. For example, the
student was able to befriend the nutritionist and could
seek guidance on a lot of issues relating to the health of
the elderly
Did the student share information
including the communication of
issues with you as required?
Provide examples to support your
response.
The student was very outgoing and in case of doubts
regarding his work, he did not hesitate to inquire. For
example, when one of the elders approached him of
lack of salt in the food provided
Did the student represent the
organization in a positive and
professional manner?
Provide examples to support your
response.
Yes. The student was able to represent us very well.
For example, a time when one of the elders was
offended because of waiting for dessert for long and
started threatening to quit the residential place, the
student was able to convince the elder otherwise
Client signature
(optional)
Date 14/09/17
Provider 3
Student’s name
Date 14/09/17
How did the student collaborate
effectively with you? i.e types of
formal and informal
communication
Provide examples to support your
response.
Yes. The student was formal in most of the
communications maybe because he could converse on
work issues. for instance, when the student came to
inquire the number of relatives that had come to visit
the elderly
Was the student able to liaise with
the key members and maintain
positive networks with members
Yes. It is amazing how the student was able to
cooperate with all our staff irrespective of the ones on
duty. the student never gave us difficult times such as

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13
across the organization?
Provide examples to support your
response.
when the credentials of one of the son of the elders was
missing
Did the student share information
including the communication of
issues with you as required?
Provide examples to support your
response.
Yes. The student was very open when she came across
issues of concern to the wellbeing of the elderly. For
instance, one of the elders was angry when she was
denied exit through the main gate and the student
inquired professionally after the elder reported the case
Did the student represent the
organization in a positive and
professional manner?
Provide examples to support your
response.
Yes. The student was able to convince the senior that
was denied exit that the organization was interested in
her safety
Client signature
(optional)
Date 14/09/17
Part B
I often inquired from the staff of the organization that I came across with. However, most of
the information I gathered from their respective websites. The challenges were that most of
the employees were not fully conversant of all the services that the organization provided
except the ones that fell in their dockets
Bespoke Cleaning services was more equipped with enough staff and equipment except for
some few current machines. Their employees were more social and interactive
Exquisine food suppliers provided quality food thought limited to some cultural foods and
mostly dealt with deserts
Relyon security had well trained staff and offered excellent security though had gender
imbalance in the officials posted at the residential place
I should know when to use formal and informal communication
I should learn to initiate a conversation
I should improve on my conversation skills
I was excellent in informing the client on issues by physically approaching the one in charge
or via office call

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HLTAAP001
Task 1
a. Hearts’ right side:. Blood enters the heart through the inferior and superior vena cava,
exhausting the blood without oxygen from the body to the right atrium. Then the
atrium contracts allowing blood to flow from the right atrium to the right ventricle via
the tricuspid valve. Once the ventricle is filled, the blood exits the heart via the
pulmonic valve into the pulmonary artery then to the lungs for oxygenation.
Hearts’ left side: the blood rich in oxygen is emptied to the left atrium through the
pulmonary vein. Then the full contraction of the atrium closes the mitral valves hence
preventing backward flow of blood to the atrium. At the same time the ventricle
contracts, allowing blood to exit the hearth via the aortic valve, emptied into the aorta
and to the body

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c. the cardiovascular system circulates oxygen and gets rids of Carbon Dioxide,
suppliers the cells with nutrients and eliminates the waste products to the excretory
organs for removal from the body. It also protects the body from diseases and infection.
b) The respiratory system transports air into the lungs and expedites oxygen diffusion
into the blood stream. It also collects carbon Dioxide from the blood and eliminates it by
exhalation.
3. a)
i. Skeletal
ii. Smooth
iii. Cardiac
b.)
i. Axial

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ii. Appendicular
c.) the primary function of musculoskeletal system is movement. The muscles
connected to the bones and organs helps in the body movement. The cooperation of
the joints and bones results in actions such as walking and jogging. The facial
expressions, movements of the eyes and respiration are also the result of various
skeletal muscles. Stability is also as a result of muscle tendons, production of heat for
body maintenance as well is due to significant muscle metabolism.
4. a)
Hypothalamus-below the thalamus
Pituitary glands – below the hypothalamus
Thyroid glands-in front of the neck
Parathyroid glands-neighbours in the neck region
Adrenal glands-above each kidney
Pineal body- in the centre of the brain
Reproductive glands- in the respective organs
Pancreas –back of the abdomen
b) The endocrine system is responsible for the secretion of hormones and chemical
substances by its glands. The secreted substances regulate the functions of the cells.
For instance, the hormones regulate the growth of the body both physical and

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chemical, development sexually and its function. The hormones also convey messages
between cells which coordinate the various functions of body parts.
5. a)
i. Central nervous system- brain and spinal cord
ii. Peripheral nervous system- nerve fibres
b) The nervous system contains the sensory nerves responsible for collecting
information from within and without the body then transport the information to the central
nervous system. Then it processes and interprets the sensory information that it is transported
to the CNS. The motor nerves then take the information from the CNS to the respective body
muscles.
6. a)

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b) The work of the digestive system is absorption and digestion which takes place under
seven processes. The food is ingested and propulsed along the digestive tract. The
contractions and relaxations of the smooth muscles cause the secretion of digestive enzymes
which releases substances that breaks the food down chemically. Then the physical
breakdown of the food takes place through chewing after which the food is chemically
digested by the enzymes in the stomach and small intestines. The food is afterwards absorbed
to the blood stream and later on defecation process takes place.
7. a)

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i. Two kidneys
ii. Two ureters
iii. Bladder
iv. Two sphincter muscles
b.) the urinary system helps in the elimination of waste liquid called urea and to
maintain the balance of potassium and sodium and water in the body. The system also is
responsible for the regulation of the blood pressure and the secretion of erythroprotein
responsible for the regulation of the production of the red blood cells. The kidneys also help
in the balance of acid-base and preserve fluids
8. a)
i. Ovaries
ii. Fallopian tubes
iii. Uterus
iv. Vagina
v. Vulva
vi. Breasts and mammary glands
b)
i. Scrotum
ii. Testes
iii. Epididymis
c) The reproductive system comprises of sex organs and are responsible in sexual
reproduction. The male reproductive system is responsible for the production of

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sperms which are expelled through the penis via urethra during sex. The female
reproductive system receives the sperms during intercourse after the penis is inserted
into the virgina. The sperms then meet the ovum produced from the fallopian tube
after which fertilization takes place to produce a foetus and later on offspring.
9. a)
b.) the integumentary system is made up of the skin, hair, nails, and the nerves. It majorly
protects the body from the external environment. It also retains fluids of the body, shields
against disease, eliminate wastes, and normalise body temperature.
10. a)
i. Lymphoid organs
ii. Thymus
iii. Lymph nodes

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iv. Spleen
v. Lymphatic tissue
vi. Appendix
b) The lymphatic system is made up of tissues and organs responsible for the elimination of
body toxins, waste and other needless materials from the body. The system transports a fluid
called lymph whose function is to fight infection in the whole body
11. a) smell starts at the back of the nose, which contains numerous sensory neurons
arranged in a strip of tissues refereed as the olfactory epithelium. The front ends of
these cells have proteins known as receptors which bind odor molecules. The
receptors resemble lock and keys to which are opened by the odor molecules that
usually float over them.
b) Taste is a sensation produced the moment food placed in the mouth undergoes a
chemical reaction with the taste receptor cells found on the taste buds mostly on the
tongue.
c) All the sight is based on the perception of electromagnetic rays. The rays go
through the cornea in form of light; the cornea concentrates the light rays as the go in
the eye via the pupil. The pupil regulates the amount of light entering appropriate for
seeing the image clearly. Then the iris is the sphincter for the pupil by contracting and
relaxing. Then the lens alongside the cornea regulates the focal length of the image
seen at the back of the eye. Then the cortex in the brain interprets the image to
develop meaning from it

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d)hearing starts with auditory canal being hit by the pressure waves and is completed
when the brain perceives the sound. The pinna in the ears collects sound, reflects and
amplifies it to sound waves which move along the auditory canal to the ear drum
which then vibrates in reaction to the variation in pressure as a result of the waves.
Oscillations are then caused by the vibrations of the ear drum which triggers the fluid
in the cochlea to action. The hair cells in the cochlea carry out transduction of the
waves sounds into electrical impulses. Then spiral ganglions are formed by the hair
cells connected from the auditory nerve fibres which then transmit electrical signals to
the stem of the brain. Lastly the brain responds and completes the sound by making
meaning out of them.
12. a) A cell is the least structural and functional unit of an organism.
b) Human body tissue is what makes up the body organs and other parts. Examples
include muscle, epithelial, connective and nervous tissues
c) An organ is a body part responsible for performing specific functions. Examples
are brain, lungs or skin etc
13. a) The food we partake of offers the body information and nutrients necessary for
proper functioning of the body. Lack of the healthy nutrients causes suffering of the
body metabolic processes. Excess food leads to overweight, undernourishment and
the risk of contracting diseases such as heart diseases
b)
Food type Purpose Where found
Protein Making enzymes,
hormones.
Eggs, Almonds, Oats

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Building muscles and
blood
Carbohydrates Sources of energy Milk, honey, fruits,
vegetables
Fat Reduces risk of heart
disease
Nuts, and plant oils such
as corn, soy
Vitamin A Formation and
maintenance of teeth,
bones, white blood cells
Carrots, sweet potatoes,
kale, spinach
Vitamin B1 (Thiamine) Keeps mucus membranes
healthy, breakdown of fat
and protein
Green vegetables, rice,
breads, cereals
Vitamin B2 General growth and good
health, breakdown of
carbohydrates
Almonds, wheat germ,
brussel sprouts, nuts
Vitamin C Making skin, tendons,
blood vessels, heal wounds
Apples, asparagus, berries,
broccoli, cabbage
Vitamin D Healthy bones and teeth,
protection against diseases
like cancer
Salmon, sardines, egg yolk
Shrimp, milk (fortified)
Vitamin K Blood clotting Collards, romaine lettuce,
spinach, broccoli
Sodium Balance of body fluids,
send nerve impulses,
muscle contractions
Apples, common salt,
cabbage
Potassium Fluid balance, and blood
pressure
Potatoes, sun dried
tomatoes, bananas
Calcium Muscle contraction,
message transmission and
hormone release
Seeds, milk, broccoli
14.
i. Eat healthy foods
ii. Exercise regularly
iii. Maintain brain activity

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iv. Develop and maintain relationships
v. Sleep enough
vi. Minimize stress
vii. Practise prevention than cure
viii. Be in charge of your health
ix. Develop society connections
x. Complete your advance directive
15. a)
i. Analgesic –a drug that produces insensibility without pain or loss of consciousness
ii. Anorexia –appetite loss more so when prolonged
iii. Arthritis – tissue inflammation in one or more of the body joints
iv. Breakthrough pain – an unexpected pain that takes place in patients suffering from
chronic pain either from cancer or arthritis etc
v. Catheter- a flexible tubular object used to drain fluids from body cavities, or passages
for the purpose of diagnosis
vi. Diuretic – drugs that increase the amount of water and sodium eliminated in the unine
vii. Dyspraxia- is a term used when an individual is not able to execute coordinated
movements and gestures in the normal way
viii. Hallucination – the discernment of unrealistic objects as a result of disorder of the
nervous system
ix. Infarction- blockage of the supply of blood to an organ or tissue region commonly by
an embolus

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x. Prosthesis- artificial replacement of the body parts like tooth
xi. Scabies- a condition of itchy skin caused by a small groping mite known as Sarcoptes
scabiei
xii. Thrombosis- blood clot formation in the blood vessel
b) contagious disease is that spread by physical contact where as infectious is that disease
transmitted by microorganisms in the air or in water
16.
a) Cardiovascular and respiratory system – the respiratory system transports oxygen to
the blood and carries away carbon dioxide. Then the heart pumps the low oxygen
blood to the lungs which then expands and obtains fresh air and the oxygenated blood
is returned to the heart which them pumps it to the entire body
b) Integumentary and nervous system- the integumentary system works to minimize
water loss and it has receptors that react to touch, normalizes the temperature of the
body and safeguards the internal body from harm. The receptors located in the skin
send sensory messages to the brain which contains the autonomic nervous system
responsible for the regulation of the flow of blood in the surface and sweat glands
17. a) The immune system comprises of a connection of cells, tissues and organs that
operate jointly to protect the body. Its components such as the white blood cells are
responsible for the destruction of the disease causing organisms in the body
a) The innate immune system is not particular in pathogens for they are
dependent on a collection of proteins and phagocytic cells that identify

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conserved features of pathogens and then are quickly activated to assist in
destroying the invaders
b) The adaptive immune system is specific in its response to pathogens. It is
antigenic specific, varied, immunologic memory and the capability to
differentiate between self and non-self
c) – Skin
- Body secretions
- Mucous membranes
- Hair
18. a) when the outside temperature is hot the body responds by sweating through the
skin and as the sweat evaporates on the skin, heat energy from the body is absorbed
by the sweat. Thus enabling human being to survive in hot temperatures
b) when the outside temperature is low, the body responds by shivering. This causes
the release of energy from the muscles due to increased respiration rates which then
warms the blood surrounding the blood and other tissues.
19.
i. Eat healthy diet
ii. Minimize sodium levels in your diet
iii. Limit or do away with alcohol
iv. Reduce caffeine content
v. Reduce stress levels
vi. Monitor blood pressure levels at home and see doctor often

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Task 2
1. With time the high blood sugar as a result of diabetes destroys the blood vessels and
the nerves that regulate the heart and blood vessels leading to heart disease
2. Lack of exercise, un healthy diet, family history, age, weight
3. Her blood pressure is above the normal one of 120/80. She should work towards
loosing weight, exercise, eat healthy
4. BMI =25.4. She is overweight and should exercise, eat healthy
5. Plan ahead, do not skip meals, pack lunch
6. Carry out housework personally, work in garden, take a short walk, bike

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CHCLEG003
Task 1
1. AS ISO 15489 is the Australian Standard on records management. The code contains
the generally accepted international practise guidance on the management of records.
It stipulates the guidelines in creating records policies, procedures and systems to
assist the management of all formats of records
2. The APP controls the management of private information by the Government of
Australia and some organizations in the private sector. The APP addresses the
gathering, use, release and storage of private information.
3. Harry can not be taken to rehab by force unless in situations where he is considered
risky to people and to himself. He is entitled to information on what takes place in the
rehab program after which he can make an informed decision whether to give in or
deny.
4. It is the obligation of the social worker to protect the value of human from all the
people he comes across with. Nick is contravening this principle because going
beyond the boundary of the client/worker association. Also, he is taking advantage of
his position and authority to pursue a sexual affair
5. The team will not be cohesive since their difference is principle in the performance of
the teamwork. As the team thinks in increasing in knowledge and forging a head,
Heidi is lagging them behind and his attitude will lead to lack of enough skills to
undertake the project
6. - Introduce firewalls, antivirus software
- Select web host concerned with business security

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- Minimise workers’ access to client data
7. It is the duty of Abha to protect the students while in her training lesson. She should
therefore not take such risks of conducting the class in such a room because it is also
the duty of the institution to offer conducive and safe learning environment. She
should postpone the class to the other times after the room is safe
8. a)The universal Declaration of Human Rights is a document that outlines the
fundamental rights and basic freedoms entitled to human beings
b) the universal declaration of human rights is not binding because it is not a treaty
but an expression of the essential values common among the international community
9. a) Breach of children protection act
b) duty of care act
Majd should try to explain to the coordinator the legal consequences of breaching the
law both to him and to the organization. He should work towards obtaining the
children check first because without which he will still jeopardize his career as much
as he wishes to protect it
10. The workplace audit is a technique of scrutinizing a variety of the policies and
procedures of the different departments of the organization. It serves to identify the
areas of improvement and assists the employer to continuously be compliant with the
rules
11. i) facilitative
ii) Developmental
iii) Inclusive
iv)Dynamic

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b) The NHCP will not remit funds and it may go further and institute legal suite
12. a) gender disparity
i. Report to the employer directly and seek a resolution
ii. Gather facts
iii. Lodge the claim with the tribunal
iv. Apply for assistance from the equality commission
c)
i. The employer
ii. Office of the sex discrimination commissioner
iii. Office of the commission on human rights
iv. Government offices on gender equality
13. a) the first aid kit is insufficient for 24 employees which is against the BS 8599-The
health and safety which requires employer to provide adequate equipment for
employees
b) No markings on the container, its stored in a large steel container that is locked and
the key not easily accessible.
c) i)Thermometer
ii) Eye patches
iii) Pocket mask or face shield
14. The choice is unlawful because Johnson is taken to the care facility against his will
and yet he is of a sound mind and not harmful to people and himself

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15. a) The public liability insurance is made for professionals who engage with clients or
the public. It protects against the assertions of individual injury or damage of property
suffered by a third party due to business activities
b) Workers compensation serves as restitution for the medical care of workers that are
injured at work
16.
a. Australian Human Rights Commission –investigates, holds public hearing,
offers legal advice on any issues to do with the violation of human rights in
Australia
b. Fair Work Commission – provides safety conditions for workers including the
minimum wages, facilitates the bargaining and agreements of workers in good
faith
c. The Victorian Charter of Human Rights and Responsibilities- stipulates the
fundamental right, freedoms and responsibilities of everyone in Victoria.
Serves as a link between the government and the subjects
d. The Australian Charter of HealthCare Rights- it defines the rights of the
patients, clients and others in reference to the Australian Health Care system
e. Australian Government Department of Human Services- responsible for
delivery of services such as public aid, health and others to the Australian
people
f. The Australian Services Union – a trade union that represents employees from
different industries

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17. i) by respecting the diversity of cultures of the society
ii) Treating both genders equally
iii) Provide care services with empathy and consciousness without exploitation, abuse,
discrimination or harassment
iv) Accept the fact that each person is an individual with personal needs alongside
those of special needs
18. Yes, Doris should report the matter to the relevant department. This is because she is
denied her right of freedom of movement in the confinement of residential
regulations. Because Doris is not deemed to be a threat to others and herself she
shouldn’t be restricted
Task 2
CASE STUDIES
CASE STUDY 1
1. - Equal Opportunity Act 2010
- Racial and religious tolerance Act 2001
- Racial discrimination Act 1975
The discrimination against Prasad by his team is on the basis of his ethnic
background and culture. He is discriminated because of his race
2. Prasad is segregated. He is withdrawn from friends and families hence worried
and depressed. As a result his employer is accountable for a secure work
environment. Employers not adhering to the legal requirements or procedures of

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the work place may lead to fines or being penalised for entertaining
discrimination. Employees also are gulty of not following the procedures and
policies of workplace hence can be discipline including loss of jobs
3.
- It’s the responsibility of Prasad to face the team regarding their conduct.
Also he should complain to the supervisors.
- It is obligation of the team to provide a work environment that is safe. All
employees should conduct themselves with ethics irrespective of the
diversity of ones culture.
- It is the work of the management to ensure that the policies and procedures
of the work place are adhered to and no bullying or discrimination is
condoned.
CASE STUDY 2
1. Commonwealth policy that prohibits sexual harassment and retaliation. This policy
prohibits willful sexual engagement or harassment on the basis of personal choice
2. -Kelly is already depressed and uncomfortable at her work place and she feels
harassed. She has low self-esteem. Her career is suffering and has led her to stop
working.
- It’s the responsibility of the employer to provide a safe working
environment. The employers not fulfilling this provision may end up
facing fines and some penalties for allowing sexual harassment at the work
place

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- Thomas is not following the legal provisions and the workplace policies
and procedures which could lead to disciplinary measures and the loss of
job
3. – Kelly is responsible for lodging a complaint against Thomas or approaching him.
She should notify the coordinator as well
- Thomas is also responsible for providing a safe working place of positive
conduct. Kelly should feel free and comfortable working with Thomas and
thus his conduct should be ethical.
- The employer should ensure that Thomas complies with the policies and
procedures related to sexual harassment. The employer has a duty to
support Kelly and should see that changes are effected.
4. First I would discipline Thomas by compensating Kelly for damages through the
salary of Thomas or disengage him. I will base my decision on incompliance to the
Sexual Harassment Act and work policies and procedures, after which, I will reinstate
Kelly at her own will. As a precautionary measure, I will put in place seminars to
sensitize the staff on the work policies and procedures and the relevant work
regulations. Additionally, I will institute monitoring and evaluation program to detect
any discrimination or harassment at an early stage to avoid any further escalation.
CASE STUDY 3
1. – Privacy Act 1988
- Interception and access Act 1979
- Sexual Harassment Act 1983

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Ben is accessing information that he is not legally allowed to access. Thomas also is
soliciting for information using the wrong channel.
2. -Thomas is risking his job which may lead to both job loss and penalties. Thomas is in
need of information which he is not legally required to access.
- Ben is also contravening the work policies and procedures and this may
make him to lose his job and face severe penalties.
- For Kelly, she may lose her position as well in case the findings prove that
she lied on Thomas. This will also jeopardize her career.
- The employer is responsible for the protection of each worker from any
form of harassment at the work place. Incompliance of this regulation may
call for discipline and penalties from the employer.
3. – Ben is responsible for the safety of the company secret information. He should also
confront Thomas and notify him of the consequences of such a breach and in case of
persistence he should report the same to the HRM.
- The HRM has the responsibility to ensure that the information of
investigation of a suspended staff is kept safe and free from manipulation.
It is the duty of the HRM to ensure that Thomas is not disciplined on
rumours but facts.
- It is the duty of the employer to protect Thomas from falsified information
and to ensure that policies and procedures of the workplace are adhered to
4. As a manager, I would first ensure a credible and fare investigation is carried out to
determine the truth of the matter. Then, if either Thomas or Kelly is found guilty, then
I will either suspend or penalise either of the two. After which I will initiate trainigs
and seminars to sensitize on conducts and ethics at work place alongside the polices

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and procedures at the workplace. I will base my decision on the breached acts and
codes such as the Sexual harassment Act, and Illegal Access to information.
CASE STUDY 4
1.
SAFE WORK PROCEDURE- DELIVERIES AND STORAGE OF STATIONERY
The administration staff will be responsible for accepting and storing stationary orders.
Procedure:
- When stationery orders are delivered, check the content of the delivery to ensure it
matches the delivery
docket.
- Sign the delivery company's documentation.
- Immediately move stationery received into the storeroom using the safest methods
available. If the box is too heavy, use the machine trolley to tow it
- Unpack the stationery and store it as follows:
 Small items for everyday use - store on low and middle shelves.
 One box of photocopy paper to be split into individual reams and stored on easy to
reach shelf.
 Remainder of boxes of photocopy paper to be stored (in boxes) on top shelf.
 Staff must use the lifting machine provided to lift the boxes onto the top shelf.
2. – buy a load lifting machine
- Employ experienced person in handling luggage
- Provide larger storage space

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Task 3
Project
Policy title: Policy of Equal Opportunity-Fronditha Care
Documentation
owner
Developer of Policy
Approved by HRM
Approval Date 14/09/2017
This policy covers the following:
Scope
 Objectives
 Company values and commitment
 Key terms and definitions
 Rights and responsibilities
 Related policies and procedures
 Key contacts
 Implementation
 Training and certification
 Complaints procedure
 Policy review
 Document control
Scope
(Provide an overview of who and what the policy covers)
This policy Is meant for all staff at Fronditha Care
It provides the needed guidelines and procedures to support a working environment that is
safe in all aspects of the Fronditha Care
All employees at Fronditha Care should continuously comply with this policy. Any breach of
this policy by any employee will lead to discipline and termination after reviews.
This policy prohibits the following conducts at the workplace:
direct discrimination
 indirect discrimination
 bullying and harassment
 sexual harassment
 racial and religious vilification
 victimisation
Objectives
(Provide a description of the policy's goals and aims.)
 Strive for equality in opportunities at the work place
 Maintain the responsibilities of employer and employees under the Equal Opportunity

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Act
 Duty of working fairly amongst all employees
 Offer guidelines for all staff to treat others with respect
 Sustain quality workplace for all employees
 Provide guidelines for the management of internal complaints
Values and commitment
(Provide a description of the workplace's values and commitments.)
Encouraging social and cultural, endless learning, open communication and teamwork and
excellence.
Developing excellent practise, appreciating the legacy of our history of taking care of the
Greek seniors.
Leading in the provision of multicultural and aged care services
Terms and definitions
(Provide a description of key terms and definitions used in the policy, ie a glossary.)
Bullying- constant , irrational conduct (physical or verbal) aimed at an employee or a team of
people risking at their safety at the work place
Complaints officer – an employee appointed by Fronditha Care responsible for the handling,
investigating, and solving employee complaints
Discrimination – takes place when an individual treats or intends to treat another individual
with a protected characteristic because of it
Harassment – any form of provocation based on a forbidden attribute which a sober person
would have expected to cause harm or intimidation
Sexual harassment – a particular type of harassment barred by law of the state and federal
government
Rights and responsibilities (staff)
Responsibilities
All the workforce referred to in the scope are expected to adhere with this policy
Rights and responsibilities (managers)
Each and every manager is responsible for providing equality in the respective are of
management. The department of HR is also accountable for offering support and guidance to
its implementation
Key contacts and external organisations
(List relevant key contacts - that is, individuals, groups or departments who could be
approached by staff in relation to issues,
concerns or breaches of any area of this policy
Kathleen Fisher - Human Resources Manager (Monday – Friday)
[phone]
[e-mail]
Paris Nigro – Human Resources Advisor (Monday – Wednesday)

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[phone]
[e-mail]
Angela Stopajnik – Human Resources Advisor (Tuesday, Thursday, Friday)
[phone]
[e-mail]
Yiannis Androulakis – Human Resources Advisor (Monday – Friday)
[phone]
[e-mail]
Implementation and training
(Provide an overview of how the policy would be implemented.
The company managers will ensure that:
 All the staffs are conversant of the policy on equality and diversity.
 The implementation of the policies on equality are monitored and progress noted
 Consideration on equality is practised wherever possible
 Workforce is provided with appropriate forums to raise their concerns
 Guidelines are provided for equality in appointment, promotion and growth of
employees, selection and all assessment
 All managers are offered with training and development on the basis of equality
 Compliance to equality is part of the job descriptions for workers
Training and assessment
(Provide an overview of the training requirements, including assessment.
All employees will be offered with relevant training irrespective of their sex, race, marital
status, religion, or sexual orientation
All employees will be advised to discuss the prospects of their careers and training needs with
their respective supervisors and HR deparmtnet
Complaints procedure (informal and formal)
(Provide an overview of the complaints management procedure.)
Formal process:
i. Lodging a complaint
ii. Registration, allocation and acknowledgement of complaint
iii. Investigation of the complaint
iv. Advising the complainant
Informal process:
i. In situations where the victim wants to deal with the issue personally, can seek
counsel from his/her immediate supervisor or any other relevant officer
ii. The affected employee can request the supervisor to talk to the alleged causer on
behalf
iii. The complaint is made and the harasser admits the conduct, no need of investigation
and the issue is resolved through conciliation.