Enhancing Workplace Conduct and Ethics

Running head: Aged Care 1
Aged Care
Name of student:
Name of university:
Author note:

Aged Care 2
Table of Contents
CHCPRP001..............................................................................................................................3
Task 1.....................................................................................................................................3
Task 2.....................................................................................................................................5
Task 3.....................................................................................................................................9
Task 4...................................................................................................................................10
HLTAAP001............................................................................................................................13
Task 1...................................................................................................................................13
Task 2...................................................................................................................................26
CHCLEG003............................................................................................................................27
Task 1...................................................................................................................................27
Task 2...................................................................................................................................31
Task 3...................................................................................................................................36

Aged Care 3
CHCPRP001
Task 1
1. Collaborative care is when a number of health care providers cooperate and work
jointly with patients/citizens/clients , their folks, care providers, and society in the
delivery of quality service.
2. Building partnerships based on Trust, not control requires the management to be
dependent on shared values and trust instead of the top-down controls and systems of
accountability.
3. A collaboration spectrum is the wilful partnering between governments and
philanthropy towards providing quality services. It comprises of joint planning,
resource provision, monitoring and evaluation. The level of collaboration increases
steadily starting with networking, coordinating, cooperation and finally collaboration.
4.
The Client The organization The worker
-Quality and efficient
service due to
organisational holistic
approach
-Access to update
information
-Access additional services
as lower costs
-improved organizational
knowledge
-Greater innovation and
flexibility to address the
varying needs of the client
-Access to extra resources
at affordable costs through
sharing resources
-Increased opportunities
through exposure to many
organisations.
-Enhances employee skills
due to The sharing of
knowledge
-Employee becomes more
efficient at work because
the work is divided and
conquered
5.
Organizational Individual Virtual Formal/informal
-ACT Health
Services for Older
-volunteers
-Adult day care
-Adult care virtual
tours
-Trained employees
- family members

Aged Care 4
People
-Department of
Health and Human
Services-Seniors
Bureau
-Department of
Health and
Community
Services-Aged
Disability and
Community Care
centre
-Elderly day care
-My day out adult
day care services
-Dementia day care
centre design
-Friends
6. -Flexibility to change
-Hiring competent staff
-Efficient client service
7. -Partnership agreements/contracts or MOU-delineating contributions and duties
-Reasons for partnership- do you share common goals/mission
-Law abiding partner- eg is the prospective partner adhering to bylaws
8. By establishing uniform policy among the partners with the owners retaining
ownership to inventions. The copy rights and intellectual property are protected and
commercialization is only done after licensing.
9. –When consulting with other practitioners
-In case of a court order for valid purpose
-Need to protect client/patient
-To provide required professional services
-Obtain payment services for the client
10. –Governance layer
-Strategy layer
-Coordination layer

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-Delivery layer
-Resource layer
a. Mornington Peninsula
b. Aboriginal health, Ageing well, Chronic disease, mental health, Vulnerable children
and families
c. Aboriginal Health Alliance, Ageing well alliance, alcohol and other drugs, children’s
health, chronic disease management alliance, mental health alliance, prevention and
better health alliance.
d. Health, community and social services, local governments, local health network, GPs
and other primary health care providers
e. Resource layer
Task 2
1.
a. Fronditha Care vision is to become a leader in the delivery of residential and
community aged care services in Australia. Its mission is to promote the health
and welfare of the weak senior people by providing care and support that is
upto standard in adherence to the culture and identity of the respective people.
The organization’s values are compassion, equality, integrity and respect
b.
General Managers
of operations Human resource
manager
Corporate service
manager
Volunteer
coordinator
Board of Directors
-President,
treasurer,
secretary and
members
Policy committees
-Governance, risk
management & finance,
research and policy and
communication committees
Chief Executive
officer
Deputy RCM
CEO executive

Aged Care 6
c.
Name Role Responsibilities
Nick Thodos President Overseeing the running of
the company
Faye Spiteri Vice president Overseeing the
administration of the entire
organization
Jacob Fronistas Treasurer Custodian of organization
finances
Jill Taylor Secretary Organization of meeting and
writing minutes, custodian of
administrative records
George Lekakis Chief executive officer Development and execution
of the long term strategy of
the organization
Kristin Hosking Quality and infection control
manager
Ensures quality delivery of
care services
Renee Bognar Manager residential care Oversees the running of all
residential houses
Helen Panayides Home package supervisor In charge of home care
services
Effie Kapnias Volunteer coordinator Overseer of volunteer
programmes
Kathleen Fisher HRM Staff welfare, employment
Inesha Dassanayaka Accountant Financial advice
d. -Aged care Australia
-Carers Victoria
-Dementia Advisory Services
e. The organization has policy guidelines on confidentiality of information of the
clients and the circumstances under which such information can be disclosed.
These policies direct that the staffs are to unavoidably handle individual and
private information of the company clients or partners unless authorized to do

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so. The information on clients is kept secure at all times, passwords are set for
all confidential information, and the client data is encrypted.
2.
a. Effie Kapnias-Volunteer Coordinator
b.
The Client The business The worker
-Quality and efficient
service due to
organisational holistic
approach
-Access to update
information
-Access additional services
as lower costs
-improved organizational
knowledge
-Greater innovation and
flexibility to address the
varying needs of the client
-Access to extra resources
at affordable costs through
sharing resources
-Increased opportunities
through exposure to many
organisations.
-Enhances employee skills
due to The sharing of
knowledge
-Employee becomes more
efficient at work because
the work is divided and
conquered
c. The number of clients increased due to the satisfaction of the service rendered
by the staff that were now more skilled and efficient in service delivery. The
collaboration also enabled the workers to be exposed to different way in which
elderly care can be done. The sharing of resource became less costly while
benefits maximised.
d. The organization could have incurred higher costs due to the absence of cost
sharing. The employees could not have improved in service delivery due to
lack of exposure and sharing of knowledge. The reputation of the company
could not have risen to the current state.

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e. It uses news, media and publications such as the Fronditha Care’s radio
program, 3XY radio Hellas, and the use of newspapers. It also organizes
sensitization events to the community
f. Fronditha engages in community services depending on the need. For instance,
activity groups for the seniors, dementia centres, service delivery at homes,
community care packages among others
g. -By developing and agreeing on common goals and objectives
-sharing responsibility of acquiring those objectives
-Regular collaborative events
-consultative leadership
h. –collaboration, network building and building partnerships
- Coordinate with the municipal for additional parking space
- Collaboration with nearby art centres
3.
SWOT ANLAYSIS OF FRONDITHA CARE
Strengths
 Highly recognised publicly with many
centres serving over 75 years seniors
 Situated in striking historic building
 Elderly activities at site for old and
seniors
 Adequate staff in each facility
 Offices of senior management at each
site
Weaknesses
 Presence of parking space by the
public limits privacy and space
 The need to vacate the building for
renovation every two years
Opportunities
 Links to the nearby Art Center
 Collaborative program with the nearby
art centres
Threats:
 Possible disagreements by the county
bylaws on parking
 Space limitations in case of increased
clients
4.