Aged Care Service Delivery Models and Individual Differences

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Knowledge Assessment
Part 1: Individualised Support
Describe the following service delivery models in aged care.
Residential care This service involves ensuring that the elderly are under a roof in
their elderly age. The number of the aged is gradually increasing
and therefore the housing services in the country should be
increased to cater for more elders.
Respite care This is a type of service that ensures the caregivers receive relief
help in the healthcare, facilities and in the homes for the elderly.
The relief help offered to them helps them in offering care services
to the elderly.
Home and community
care
This service provides palliative care to the elderly in a certain area
or location. The model ensures that there is health specialist who is
allocated in the area specifically to take care of the elderly whenever
they have an issue with their health.

Certificate III in Individual Support Specialisation in Disability - Introduction Webinar
Consider the standards of service delivery models in the aged care sector.
List two standards of residential aged care as set by Accreditation Standards.
List two standards of home care as set by Home Care Common Standards.
Residential care
There are standards that must be met when offering this service:
The service providers should observe personal health and hygiene
before administering care to the service users and in this case, the
aged.
Both the providers and service users should operate in a safe
physical environment and systems.
Home and community
care
Effective management should be evident in the care delivery
services.
The service users should be exposed to their rights and
responsibilities.
Briefly explain how the following legal and ethical requirements are applied in the care
service industry.
Guidance: include how it is implemented by care service organisations and individual
workers

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Privacy, Confidentiality
and Disclosure
This legal requirement ensures that the information of the aged
under these care services are kept safe and that it is not exposed
to a third party or people outside the organisation unless the
service givers get permission to do so from them. This
information may include their names, signatures, telephone
numbers, etc.
Duty of Care
This legal and ethical requirement ensures that belongings of the
aged is not interfered with without them offering credit. This
ethical requirement service care provides preventative measures
that ensures that the aged are free from discrimination and
neglect.
Dignity of Risk
This legal requirement ensures that the privacy of the aged is not
interfered with. It also ensures that the service users are given the
respect they deserve. For instance, the privacy of their rooms
should be provided by knocking before getting into their rooms.
Human Rights
This requirement ensures that the rights and responsibilities of
the service users are made known to them. They should not be
denied their rights despite them being vulnerable.

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Discrimination
The aged in the care service industries should not be
discriminated in any way. Equality and equity should be
observed in rendering services to them without considering any
gender discrimination.
Mandatory Reporting
Mandatory reporting is another ethical requirement applied in the
care service industry which allows the people working in various
occupations to report any case of abuse or neglect of the elderly
to the government entities.
Work Role Boundaries –
Responsibilities and
Limitations
Work role and boundaries is another ethical requirement applied
in the care service industry which make sure that all the service
providers work within their respective organizations therefore
providing quality care. There are responsibilities that the aged in
these industries ought to perform such as following the schedule
set for them to follow.

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Part 2: Independence and Wellbeing
Provide a brief description of each of the following basic human needs.
Basic human needs Description
a. Physical Physical needs such as food, water, clothing and shelter should
be provided the aged in the care service organizations. Lack of
one of these needs makes their leaving unbearable and therefore
these needs should be offered for the service users to survive.
b. Psychological These needs are more of emotional needs. Emotional stability is
very crucial in one’s lifespan. It allows one to be able to operate
and perform activities normally.
c. Spiritual the spiritual need which entails individuals’ beliefs. Spiritual
needs help in dealing with inner wounds and helps in gradual
inner healing.
d. Cultural Cultural human needs include the personal backgrounds and
society’s ethics that an individual is grounded on. An individual
should be allowed to continue with the belief he/she was
brought up with as long as they are not against the law.
e. Sexual This type of need entails that no individual should be assaulted
sexually. In this case, the old people under care service should

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be protected from sexual abuse.