Developing a New Airline Information System for Holiday Inc.

BUSINESS
ANALYSIS
Student name

A. Specification of Requirements
1. Project preliminaries
■ The aim and objective of the project is to develop a new airline information system
for Holiday Inc. which will support their daily activities.
■ The proposed information system for Holiday Inc. will include several modules such
as human resource management, travel services such as hotel booking and car
hire, airline reservation, marketing and sales, and finance and accounting.
■ The new airline information system should offer flight booking and reservation
management services.
■ It should distinguish the two type of users, that is, ordinary clients who infrequently
use the system and regular flyer who regularly use the system. Flight reservation
system should provide many alternatives with cost effective options when ordinary
clients choose the option of flexible with dates while looking for negotiable flights.
■ Besides, the flight reservation system should have the ability to add, maintain,
display and deduct the history of regular flier points and offer a satisfying travel
convenience and experience.

1. Project preliminaries Cont.
■ A travel service reservation system is required by Holiday Inc. to provide regular flyer
and ordinary clients other non-flight amenities such as car hire, packages, hotel,
travel activities, and travel insurance.
■ The system should create extra sources of income and at the same time offer an
excellent travel experience to clients.
■ The system should allow clients the order by removing or adding non-flight
amenities. Holiday Inc. also need an HRM system to offer functions connected to
various functions of human resource such as payroll, performance analysis, benefits
administration, training and recruiting and review into a single package.
■ A sales and marketing system are also needed to create revenue by looking for
customers and making sales (Shannon, 2012). The system should be connected with
other systems such as travel service reservation system, flight reservation system,
and accounting and finance system (McGuigan, 2015).

2. System services
a. Scope of the system
■ An airline information system for Holiday Inc. will be designed and
implemented. A well-designed database will support the system, allowing
all available information of airline to be connected together and be
accessed with ease via one point.
■ The airline information system will offer a friendly user interface between
airline employees and customers (Rouse, 2015). The system will also
support personal information of the user and regular registration