Personal Development and Time Management Strategies
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AI Summary
This assignment provides a comprehensive overview of personal development techniques and time management strategies. It includes resources from academic journals, books, and online articles that discuss emotional labor in the hotel industry, citizenship pressure on hotels, and knowledge sources for innovation in the hotel industry. The assignment also explores process, relationship, and personal development in supervision and improving psychological well-being through personal development and resilience.
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PERSONAL
DEVELOPMENT
DEVELOPMENT
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TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................3
TASK 2............................................................................................................................................3
1.1 Assessing different approaches to self-managed learning.....................................................3
1.2 Encouraging lifelong learning in personal and professional contexts by suggesting
different ways...............................................................................................................................4
1.3 Evaluation of benefits of self-managed learning at individual and organisational level.......7
TASK 3............................................................................................................................................9
3.1 Implementing the development plan through discussing required processes and activities..9
3.2 Undertaking and documenting planned development activities..........................................11
3.3 Critical reflection on own learning against development plan’s aim and objectives..........13
3.4 Updating development plan on the basis of assessment and feedback................................14
TASK 4..........................................................................................................................................16
4.1 Resolving a work based problem.........................................................................................16
4.2 Different appropriate styles of communication at various levels........................................17
4.3 Assessing the effective time management strategies with their use....................................18
CONCLUSION..............................................................................................................................19
REFERENCES..............................................................................................................................21
INTRODUCTION...........................................................................................................................3
TASK 2............................................................................................................................................3
1.1 Assessing different approaches to self-managed learning.....................................................3
1.2 Encouraging lifelong learning in personal and professional contexts by suggesting
different ways...............................................................................................................................4
1.3 Evaluation of benefits of self-managed learning at individual and organisational level.......7
TASK 3............................................................................................................................................9
3.1 Implementing the development plan through discussing required processes and activities..9
3.2 Undertaking and documenting planned development activities..........................................11
3.3 Critical reflection on own learning against development plan’s aim and objectives..........13
3.4 Updating development plan on the basis of assessment and feedback................................14
TASK 4..........................................................................................................................................16
4.1 Resolving a work based problem.........................................................................................16
4.2 Different appropriate styles of communication at various levels........................................17
4.3 Assessing the effective time management strategies with their use....................................18
CONCLUSION..............................................................................................................................19
REFERENCES..............................................................................................................................21
INTRODUCTION
In present era, one of the most important tasks of organisations is to
nurture and retain talent management which is done through providing them
personal development opportunities. These can include anything from
providing leadership training to building a new skill which results in
encouraging an employee to perform in a better and more efficient way
which increases the productivity and so as profits of business (Personal
Development, 2018). Professional development is all about improving an
individual’s or team’s existing skill, knowledge and abilities that are required
to be there to perform current or future goals. The firm chosen for present
study is hospitality industry , UK with reference to which many concepts
related to personal and professional development (PPD) will be discussed.
There will be discussion on understanding the way in which self-managed
learning can lead to increase the lifelong learning of employees. Further, the
way own personal and professional development plan can be implemented
and review on continuous basis will be discussed. Along with that, the way
an employee can acquire the interpersonal and transferrable skills will be
studied here.
TASK 2
1.1 Assessing different approaches to self-managed learning
Self-managed learning can be termed as a way by which individuals or
teams at workplace learn different things in distinct ways. It can also be
referred as setting of goals for learning after assessing the purpose for which
it has to be provided so that set targets can be effectually achieved. Some of
the approaches to self-managed learning which are best suitable for the
employees of hospitality industry are: Attending various seminars and conferences – If hotel will
organise seminars and conferences for improving the personality of
employees in terms of raising their skills and knowledge, this will help
in providing them a great experience which they can further use in
3
In present era, one of the most important tasks of organisations is to
nurture and retain talent management which is done through providing them
personal development opportunities. These can include anything from
providing leadership training to building a new skill which results in
encouraging an employee to perform in a better and more efficient way
which increases the productivity and so as profits of business (Personal
Development, 2018). Professional development is all about improving an
individual’s or team’s existing skill, knowledge and abilities that are required
to be there to perform current or future goals. The firm chosen for present
study is hospitality industry , UK with reference to which many concepts
related to personal and professional development (PPD) will be discussed.
There will be discussion on understanding the way in which self-managed
learning can lead to increase the lifelong learning of employees. Further, the
way own personal and professional development plan can be implemented
and review on continuous basis will be discussed. Along with that, the way
an employee can acquire the interpersonal and transferrable skills will be
studied here.
TASK 2
1.1 Assessing different approaches to self-managed learning
Self-managed learning can be termed as a way by which individuals or
teams at workplace learn different things in distinct ways. It can also be
referred as setting of goals for learning after assessing the purpose for which
it has to be provided so that set targets can be effectually achieved. Some of
the approaches to self-managed learning which are best suitable for the
employees of hospitality industry are: Attending various seminars and conferences – If hotel will
organise seminars and conferences for improving the personality of
employees in terms of raising their skills and knowledge, this will help
in providing them a great experience which they can further use in
3
present and future activities that they are assigned with. People in firm
get opportunity to show their knowledge to others that ends up in
gaining new learning with the help of seminars and conferences
(Tattum and Tattum, 2017). Further, they will become confident
enough to communicate in terms of presenting and speaking skills that
are required being working in hospitality industry. Use of internet sources – Internet now-a-days is the biggest source
of learnings as different published online articles by many authors help
individuals at workplace to learn about various concepts related to
effective management. These learnings gained from internet can be
easily applied by individuals at workplace and so, make them confident
enough to deal with challenges and perform assigned tasks effectually.
Through internet, people working in hospitality industry can gain
unlimited information that enhances their self-learning (Whitehall and
et.al., 2018).
 Active participation on social networking sites – People in today’s
era are highly active on social media like on networking sites such as
Twitter, Facebook, My Year Book, etc. A lot of time every day is spent
by individuals on these sites which enhances their knowledge
regarding many concepts and areas that help them to increase their
effectiveness at workplace too (Faris, 2018). On these sites, there are
different stories shared related to successful leaders and
entrepreneurs like Mark Zuckerberg which influence them to apply
same in their working which improved their learning as well as
motivation to perform better.
1.2 Encouraging lifelong learning in personal and professional contexts by
suggesting different ways
When an individual’s learning gets enhanced on continuous basis in
personal and professional contexts, it results in lifelong learning. There are
different ways by which lifelong learning of individuals in hospitality industry
4
get opportunity to show their knowledge to others that ends up in
gaining new learning with the help of seminars and conferences
(Tattum and Tattum, 2017). Further, they will become confident
enough to communicate in terms of presenting and speaking skills that
are required being working in hospitality industry. Use of internet sources – Internet now-a-days is the biggest source
of learnings as different published online articles by many authors help
individuals at workplace to learn about various concepts related to
effective management. These learnings gained from internet can be
easily applied by individuals at workplace and so, make them confident
enough to deal with challenges and perform assigned tasks effectually.
Through internet, people working in hospitality industry can gain
unlimited information that enhances their self-learning (Whitehall and
et.al., 2018).
 Active participation on social networking sites – People in today’s
era are highly active on social media like on networking sites such as
Twitter, Facebook, My Year Book, etc. A lot of time every day is spent
by individuals on these sites which enhances their knowledge
regarding many concepts and areas that help them to increase their
effectiveness at workplace too (Faris, 2018). On these sites, there are
different stories shared related to successful leaders and
entrepreneurs like Mark Zuckerberg which influence them to apply
same in their working which improved their learning as well as
motivation to perform better.
1.2 Encouraging lifelong learning in personal and professional contexts by
suggesting different ways
When an individual’s learning gets enhanced on continuous basis in
personal and professional contexts, it results in lifelong learning. There are
different ways by which lifelong learning of individuals in hospitality industry
4
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can be encouraged personally as well as at organisational level. Some of
these are like: Self-evaluation through SWOT analysis – One of the most common
and effective ways by which lifelong learning of individuals at
individual and organisational can be encouraged is through conducting
SWOT analysis which will help the person to get aware with his
strengths and weaknesses which he can enjoy and overcome from
respectively (Turpin and Shier, 2017). Further, individuals come to
know about many opportunities which can be utilised and explored by
them as well as threats for which they can make prior plans to deal
with.
 Using Kolb’s learning model – Using Kolb’s model of learning is one
of the best ways to encourage lifelong learning of individuals at
personal and professional level both. This model is a four state cycle of
learning which is more of concerned with internal cognitive processes
of the learner (Kolb's Learning Cycle, 2015).
5
these are like: Self-evaluation through SWOT analysis – One of the most common
and effective ways by which lifelong learning of individuals at
individual and organisational can be encouraged is through conducting
SWOT analysis which will help the person to get aware with his
strengths and weaknesses which he can enjoy and overcome from
respectively (Turpin and Shier, 2017). Further, individuals come to
know about many opportunities which can be utilised and explored by
them as well as threats for which they can make prior plans to deal
with.
 Using Kolb’s learning model – Using Kolb’s model of learning is one
of the best ways to encourage lifelong learning of individuals at
personal and professional level both. This model is a four state cycle of
learning which is more of concerned with internal cognitive processes
of the learner (Kolb's Learning Cycle, 2015).
5
Figure 1: Kolb's Experiential Learning Cycle
(Source: Kolb’s Learning Cycle, 2015)
The first stage is ‘concrete experience’ which is a new situation for an
individual that he encounters for the first time and gains a lot of
experiences personally as well as at work. Second is the ‘reflective
observation’ stage in which individual realises that what he has done
and experienced. In this phase, he assesses that whether there is any
inconsistency in between his experience and understanding. In the
third phase i.e. ‘abstract conceptualization’, individual becomes able to
give rise to a new idea or to improve the existing one by generating a
hypothesis from what he has experienced (Kolb's Learning Cycle,
2015). Fourth phase i.e. ‘active experimentation’ is all about applying
the learning or experience gained to check the results by testing
adopted hypothesis. Thus, in case if experience will challenge the
hypothesis rather supporting it, corrective measures will be taken by
the individual. In this way, lifelong learning of individual get
6
(Source: Kolb’s Learning Cycle, 2015)
The first stage is ‘concrete experience’ which is a new situation for an
individual that he encounters for the first time and gains a lot of
experiences personally as well as at work. Second is the ‘reflective
observation’ stage in which individual realises that what he has done
and experienced. In this phase, he assesses that whether there is any
inconsistency in between his experience and understanding. In the
third phase i.e. ‘abstract conceptualization’, individual becomes able to
give rise to a new idea or to improve the existing one by generating a
hypothesis from what he has experienced (Kolb's Learning Cycle,
2015). Fourth phase i.e. ‘active experimentation’ is all about applying
the learning or experience gained to check the results by testing
adopted hypothesis. Thus, in case if experience will challenge the
hypothesis rather supporting it, corrective measures will be taken by
the individual. In this way, lifelong learning of individual get
6
encouraged in personal and professional context (Arell-Sundberg and
et.al., 2017).
 Observation and monitoring – If managers in hospitality industry
will observe and monitor the working style of employees by assessing
the way in which they are performing their tasks, they will become
able to delegate the tasks accordingly and so, work will get distributed
effectively among workers. This will enhance the learning of managers
which would ultimately result in increasing their learning to lead and
manage people that will further help in encouraging their lifelong
learning at both; personal and professional level (Tang, 2017).
1.3 Evaluation of benefits of self-managed learning at individual and
organisational level
Self-managed learning proves to be highly beneficial for both
individuals and organisation as with same, efficiency of employees to
perform assigned tasks gets improved and so, productivity of business raises
as well. Some of the benefits of self-managed learning at individual and
organisational level in hospitality industry are stated as below:
Benefits of self-managed learning to individuals Improved communication – Self-managed learning leads employees
to update their current proficiencies and knowledge as well as
confidence (Johnson, Robertson and Cooper, 2018). Through attending
various conferences, seminars as well as reading books and articles,
communication of employees gets improved that is one of the most
important skills being working in hospitality industry as they need to
directly interact with customers (Faris, 2018). Spirit of teamwork – Also, by working in workshops within a team or
attending conferences of seminars on teamwork, employees get aware
with the importance and benefits of working together and with
coordination (Zervas, Proserpio and Byers, 2017). Therefore, spirit to
7
et.al., 2017).
 Observation and monitoring – If managers in hospitality industry
will observe and monitor the working style of employees by assessing
the way in which they are performing their tasks, they will become
able to delegate the tasks accordingly and so, work will get distributed
effectively among workers. This will enhance the learning of managers
which would ultimately result in increasing their learning to lead and
manage people that will further help in encouraging their lifelong
learning at both; personal and professional level (Tang, 2017).
1.3 Evaluation of benefits of self-managed learning at individual and
organisational level
Self-managed learning proves to be highly beneficial for both
individuals and organisation as with same, efficiency of employees to
perform assigned tasks gets improved and so, productivity of business raises
as well. Some of the benefits of self-managed learning at individual and
organisational level in hospitality industry are stated as below:
Benefits of self-managed learning to individuals Improved communication – Self-managed learning leads employees
to update their current proficiencies and knowledge as well as
confidence (Johnson, Robertson and Cooper, 2018). Through attending
various conferences, seminars as well as reading books and articles,
communication of employees gets improved that is one of the most
important skills being working in hospitality industry as they need to
directly interact with customers (Faris, 2018). Spirit of teamwork – Also, by working in workshops within a team or
attending conferences of seminars on teamwork, employees get aware
with the importance and benefits of working together and with
coordination (Zervas, Proserpio and Byers, 2017). Therefore, spirit to
7
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work in teams gets improved through self-managed learning which
increases the efficiency of employees along with willingness to work.
 Presentation skill – Further, employees will become capable enough
to present themselves in front of others as with self-managed learning.
Thus, to interact with their senior authorities like managers and other
directors along with customers of hospitality industry becomes easy for
employees as their confidence increases (Youn, Kim and Song, 2017).
Benefits of self-managed learning to organisation Better relationships – The major benefit that hospitality industry will
get through self-managed learning is to maintain a positive and strong
relationship in between employees as their skills like teamwork gets
improved through same (Arell-Sundberg and et.al., 2017). Improved culture – Another benefit that hotel will gain is of
organisational culture that will get improved through self-managed
learning as when employees start working with each other with high
coordination without any conflicts and with problem solving skills, it
creates a positive environment at workplace (Hofmann and
Stokburger-Sauer, 2017).
 Innovation and creativity – Self-managed learning leads to
introduce new ideas and listening to the opinions of employees,
decisions are made on the basis of understanding and expectations of
business and thus, it results in bringing innovation and creativity in
work which is if appreciated by end users, results in bringing high
profits and growth in organisation (Chan and et.al., 2017).
TASK 3
3.1 Implementing the development plan through discussing required
processes and activities
A development plan is made with an aim or objective to improve the
personal and professional skills and knowledge of employees. PPD for the
8
increases the efficiency of employees along with willingness to work.
 Presentation skill – Further, employees will become capable enough
to present themselves in front of others as with self-managed learning.
Thus, to interact with their senior authorities like managers and other
directors along with customers of hospitality industry becomes easy for
employees as their confidence increases (Youn, Kim and Song, 2017).
Benefits of self-managed learning to organisation Better relationships – The major benefit that hospitality industry will
get through self-managed learning is to maintain a positive and strong
relationship in between employees as their skills like teamwork gets
improved through same (Arell-Sundberg and et.al., 2017). Improved culture – Another benefit that hotel will gain is of
organisational culture that will get improved through self-managed
learning as when employees start working with each other with high
coordination without any conflicts and with problem solving skills, it
creates a positive environment at workplace (Hofmann and
Stokburger-Sauer, 2017).
 Innovation and creativity – Self-managed learning leads to
introduce new ideas and listening to the opinions of employees,
decisions are made on the basis of understanding and expectations of
business and thus, it results in bringing innovation and creativity in
work which is if appreciated by end users, results in bringing high
profits and growth in organisation (Chan and et.al., 2017).
TASK 3
3.1 Implementing the development plan through discussing required
processes and activities
A development plan is made with an aim or objective to improve the
personal and professional skills and knowledge of employees. PPD for the
8
position of Finance Manager in above task has to be implemented which
requires specific processes and activities that are stated as below: SWOT analysis – To conduct SWOT analysis would prove to be the
best to implement development plan as with this, I will come to know
about my strengths to be improved, weaknesses to overcome,
opportunities to grab and making strategies to get protected against
threats (Ashton, 2018).ï‚· Personal development strategy: After assessing the areas which
require improvement, personal strategy will be developed by listing
down all the skills and points in which growth is to be brought. On the
basis of same, a strategy will be developed in which the action will be
listed out which may involve activities like for improving the listening
skills, attending seminars and conferences will do the best with sitting
for long hours and hearing what the person in front is saying on a
specific topic (Boella, 2017). Though I am a good listener but when I
continuously attend meetings after some time I become less active
and I seem to be less attentive. To overcome this I must listen others
with the objective to gain the information. I can also note down
important information so that my attentiveness will be maintained.
Further, to enhance the team spirit, organizing workshops and role
plays will be effective as well as for improving the presentation skills of
individual, using online courses to raise the analytical ability will work.
As a finance manager I need to communicate and work within team so
that all other staff members can perform their tasks accurately. Thus,
it is necessary for me to engage more with the team members along
with good cooperation and coordination skills. Also, to increase the
professional knowledge, study technical and professional journals,
online articles and books on relevant subject matter, can help a lot.
Being coached by an experienced supervisor or colleague as well as
attending necessary training programs in hospitality industry will prove
9
requires specific processes and activities that are stated as below: SWOT analysis – To conduct SWOT analysis would prove to be the
best to implement development plan as with this, I will come to know
about my strengths to be improved, weaknesses to overcome,
opportunities to grab and making strategies to get protected against
threats (Ashton, 2018).ï‚· Personal development strategy: After assessing the areas which
require improvement, personal strategy will be developed by listing
down all the skills and points in which growth is to be brought. On the
basis of same, a strategy will be developed in which the action will be
listed out which may involve activities like for improving the listening
skills, attending seminars and conferences will do the best with sitting
for long hours and hearing what the person in front is saying on a
specific topic (Boella, 2017). Though I am a good listener but when I
continuously attend meetings after some time I become less active
and I seem to be less attentive. To overcome this I must listen others
with the objective to gain the information. I can also note down
important information so that my attentiveness will be maintained.
Further, to enhance the team spirit, organizing workshops and role
plays will be effective as well as for improving the presentation skills of
individual, using online courses to raise the analytical ability will work.
As a finance manager I need to communicate and work within team so
that all other staff members can perform their tasks accurately. Thus,
it is necessary for me to engage more with the team members along
with good cooperation and coordination skills. Also, to increase the
professional knowledge, study technical and professional journals,
online articles and books on relevant subject matter, can help a lot.
Being coached by an experienced supervisor or colleague as well as
attending necessary training programs in hospitality industry will prove
9
to be helpful for the employee (Nieves and Diaz-Meneses, 2018). To
enhance this skill I also interact with the managers of other
department so that I can enhance my management capabilities and
skills. Setting short and long term objectives – After making personal
strategies, setting short and long term objectives can help me to
develop better understanding of my job role and responsibility. My
short term objective is to enhance my communication and analytical
skills so that I can perform my operational tasks with more efficiency.
In long run I want to enhance my leadership capabilities so that with
appropriate strategies I can incorporate better professional practices
and can accomplish my tasks on time.
 Designing the chart – I must also develop chart of development
activities which will include all the areas that to be amended along with
specific deadlines and time frames for same within which the set
target has to be achieved (Baradarani and Kilic, 2018).
It can be added that there are certain strength and weakness which
I’m having as a finance manager. The weakness will be going to be improved
in below PPD plan.
Listening skill- I need to improve my attentiveness and understanding
while listening others. This skill will help in improving the communicating
with other people.
Risk taking ability- This is also one of the most important skill of all finance
manager which they need to follow and adopt as will include my ability for
risk taking. However, to ensure the professional growth I must improve my
risk taking capabilities so that I can explore growth opportunities. As a
financial manager I have responsibility to identify the growth opportunities
for the organisation and to promote the financial strategies for execution of
10
enhance this skill I also interact with the managers of other
department so that I can enhance my management capabilities and
skills. Setting short and long term objectives – After making personal
strategies, setting short and long term objectives can help me to
develop better understanding of my job role and responsibility. My
short term objective is to enhance my communication and analytical
skills so that I can perform my operational tasks with more efficiency.
In long run I want to enhance my leadership capabilities so that with
appropriate strategies I can incorporate better professional practices
and can accomplish my tasks on time.
 Designing the chart – I must also develop chart of development
activities which will include all the areas that to be amended along with
specific deadlines and time frames for same within which the set
target has to be achieved (Baradarani and Kilic, 2018).
It can be added that there are certain strength and weakness which
I’m having as a finance manager. The weakness will be going to be improved
in below PPD plan.
Listening skill- I need to improve my attentiveness and understanding
while listening others. This skill will help in improving the communicating
with other people.
Risk taking ability- This is also one of the most important skill of all finance
manager which they need to follow and adopt as will include my ability for
risk taking. However, to ensure the professional growth I must improve my
risk taking capabilities so that I can explore growth opportunities. As a
financial manager I have responsibility to identify the growth opportunities
for the organisation and to promote the financial strategies for execution of
10
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growth plans. Thus, if will not have risk taking capabilities then I may fail to
assure the success of my team as well as organisation.
Presentation skill- This is very much important skill that I should be having
to be able to develop this further. Presentation skill will help into delivering
information in better and easy way out so that I can connect with my team in
simple order. As a financial manager I am also required to give presentation
to my team members as well as other management authorities. Thus this
skill is necessary for my functional efficiency. To improve this skill I must
deliver my views with confidence and accurate knowledge and command
over the information which I want to deliver to the audience.
Professional knowledge- This is also very essential task which I should be
developing into myself as I must be having professional knowledge about my
specialised area. As I’m having less information about my professional of
finance manager so I must be able to develop in stipulated time. To sustain
efficiency in work front I must regularly update and improve this skill. For this
purpose I must review and learn the latest trends in financing and hospitality
industry. It will assist in making better decisions and plans for the job role.
Teamwork- I need to study about team work and team building activities so
that I could be able to lead my team very smoothly. This is also one of my
weakness which I need to develop further. I must emphasis on understanding
the individual differences so that I can easily work within teams with better
coordination. For achieving this I can also interact with the team members
informally so that emotional bonding can help me to work better within
teams.
3.2 Undertaking and documenting planned development activities
The below mentioned table is all about my objectives being at position
of Finance Manager in hospitality industry that are to be achieved by
improving respective skills and competencies identified in PPD with their
specific deadlines. Also, the evaluation of skills to be improved along with
11
assure the success of my team as well as organisation.
Presentation skill- This is very much important skill that I should be having
to be able to develop this further. Presentation skill will help into delivering
information in better and easy way out so that I can connect with my team in
simple order. As a financial manager I am also required to give presentation
to my team members as well as other management authorities. Thus this
skill is necessary for my functional efficiency. To improve this skill I must
deliver my views with confidence and accurate knowledge and command
over the information which I want to deliver to the audience.
Professional knowledge- This is also very essential task which I should be
developing into myself as I must be having professional knowledge about my
specialised area. As I’m having less information about my professional of
finance manager so I must be able to develop in stipulated time. To sustain
efficiency in work front I must regularly update and improve this skill. For this
purpose I must review and learn the latest trends in financing and hospitality
industry. It will assist in making better decisions and plans for the job role.
Teamwork- I need to study about team work and team building activities so
that I could be able to lead my team very smoothly. This is also one of my
weakness which I need to develop further. I must emphasis on understanding
the individual differences so that I can easily work within teams with better
coordination. For achieving this I can also interact with the team members
informally so that emotional bonding can help me to work better within
teams.
3.2 Undertaking and documenting planned development activities
The below mentioned table is all about my objectives being at position
of Finance Manager in hospitality industry that are to be achieved by
improving respective skills and competencies identified in PPD with their
specific deadlines. Also, the evaluation of skills to be improved along with
11
taking feedback for same will be included here.(Tattum and Tattum,
2017) (Whitehall and et.al., 2018) (Faris, 2018)
Training programs:- To enhance the learning training programs are is one
of the most effective method to learn. I can attend various workshops and
seminars so that I can learn the communication skills. The undertaking of
such seminar programs under guidance of suitable mentors will also help me
to assess my mistakes and to make necessary improvements. I can seek
training from my seniors or other expertise so that I can also learn the ability
to work within teams. The training program is also helpful in enhancing the
knowledge and proficiency.
The main objective of training program is to have effective
communication and knowledge improvement.
Skills that are required to improve are Listening skill and knowledge
management.
These skills will be improved within a period of 4 months.
Group discussion:-Another learning activity which can be used for
improving professional skills is group discussion. The regular participation in
such types of activity boost the confidence and active listening. For assuring
the active and quality participation in discussion one is required to
effectively listen and understand the perspective of others. Thus, this
learning activity will assist me in enhancing my knowledge and participation
in the team. In addition to this it will also provide me an opportunity to
analyse the diversity in the perspective of other team members so that
better decisions can be accomplished.
Objective is to increase professional knowledge and confidence. Skills
that need improvement are risk taking ability can be improved by exploring
the different perspectives on the same issue and time need to improve this
skill is 6 months.
Feedback sessions:- In order to minimise the risk factors and to make
better decisions feedback can be very helpful. As a manager I can receive
12
2017) (Whitehall and et.al., 2018) (Faris, 2018)
Training programs:- To enhance the learning training programs are is one
of the most effective method to learn. I can attend various workshops and
seminars so that I can learn the communication skills. The undertaking of
such seminar programs under guidance of suitable mentors will also help me
to assess my mistakes and to make necessary improvements. I can seek
training from my seniors or other expertise so that I can also learn the ability
to work within teams. The training program is also helpful in enhancing the
knowledge and proficiency.
The main objective of training program is to have effective
communication and knowledge improvement.
Skills that are required to improve are Listening skill and knowledge
management.
These skills will be improved within a period of 4 months.
Group discussion:-Another learning activity which can be used for
improving professional skills is group discussion. The regular participation in
such types of activity boost the confidence and active listening. For assuring
the active and quality participation in discussion one is required to
effectively listen and understand the perspective of others. Thus, this
learning activity will assist me in enhancing my knowledge and participation
in the team. In addition to this it will also provide me an opportunity to
analyse the diversity in the perspective of other team members so that
better decisions can be accomplished.
Objective is to increase professional knowledge and confidence. Skills
that need improvement are risk taking ability can be improved by exploring
the different perspectives on the same issue and time need to improve this
skill is 6 months.
Feedback sessions:- In order to minimise the risk factors and to make
better decisions feedback can be very helpful. As a manager I can receive
12
feedbacks from the team members so that I can learn the mistakes or the
loop holes in decision making. This type of learning will help me to make
improved decisions in the future. Along with the improvement in
communication and team work skills the learning activity is also profitable in
encouraging the risk taking based on the lessons gained from the
experience.
Objective is to manage my team work and to identify the errors in
decision making and functional aspects. Decision making ability and
communication skills need to be improved and time frame required is 2
months.
It is very much clear from the above table that there are certain skills
within myself that I need to develop over period of time. For instance my
team working ability is one amongst my weakness which I should be
developing and improving over time. For this I need to attend various
workshops with my team members which will help both of us in team
building and completing our work in a team. The other point in which I am
lacking is my Professional Knowledge because of which many time problems
occur in a team. The other problem in development of mine is effective
communication skills. The main part of my personality is communication
skills which also lacks at the time when I announces some information in the
team. Thus, if I improve these skills of mine than I can do my team work
more better which will also help me in team building.
3.3 Critical reflection on own learning against development plan’s aim and
objectives
While designing a development plan, different aims and objectives are
set by the individual to achieve the same for improving his/her level of
performance. On the basis of these aims and objectives, short and long term
goals are developed and accordingly, learning for same is developed. The
main aim of development plan is to develop the personality of oneself so that
I can achieve my targets more fast. I have already achieved the skills like
how to manage the team, how to make employees' concepts clear etc. I
13
loop holes in decision making. This type of learning will help me to make
improved decisions in the future. Along with the improvement in
communication and team work skills the learning activity is also profitable in
encouraging the risk taking based on the lessons gained from the
experience.
Objective is to manage my team work and to identify the errors in
decision making and functional aspects. Decision making ability and
communication skills need to be improved and time frame required is 2
months.
It is very much clear from the above table that there are certain skills
within myself that I need to develop over period of time. For instance my
team working ability is one amongst my weakness which I should be
developing and improving over time. For this I need to attend various
workshops with my team members which will help both of us in team
building and completing our work in a team. The other point in which I am
lacking is my Professional Knowledge because of which many time problems
occur in a team. The other problem in development of mine is effective
communication skills. The main part of my personality is communication
skills which also lacks at the time when I announces some information in the
team. Thus, if I improve these skills of mine than I can do my team work
more better which will also help me in team building.
3.3 Critical reflection on own learning against development plan’s aim and
objectives
While designing a development plan, different aims and objectives are
set by the individual to achieve the same for improving his/her level of
performance. On the basis of these aims and objectives, short and long term
goals are developed and accordingly, learning for same is developed. The
main aim of development plan is to develop the personality of oneself so that
I can achieve my targets more fast. I have already achieved the skills like
how to manage the team, how to make employees' concepts clear etc. I
13
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have to still achieve communication skills, level of professional knowledge
and team working ability. I can improve my communication skills by
continuously working on my speaking skills and professional knowledge can
be improved by gaining more professional knowledge. This learning plays a
significant role in achieving the set targets of development plan as well as in
improving weak areas through suitable strategies. In case of objectives are
not clear, to improve the weak areas is not possible (Turpin and Shier, 2017).
The personal and professional development plan developed for me i.e. for
Finance Manager in hospitality industry helped me a lot in overcoming my
weaknesses and strengthening the strong areas. It proved to be helpful for
me achieve my objectives being at the position of Finance Manager. From
my supervisors, I got the feedback that I have improved a lot in terms of my
presentation skills and professional knowledge as well as they appreciated
me for the same. However, there are still some areas left which are not
improved to the desired level like risk taking ability, listening as well as team
work skills and so, I still need to adopt suitable strategies so that they can be
improved and set goals will be achieved within set time duration (Arell-
Sundberg and et.al., 2017). This will further motivate me to follow my plan
and perform tasks with highest level of efficiency.
3.4 Updating development plan on the basis of assessment and feedback
Development plan for Finance Manager in hospitality industry will be
updated on the basis of assessment and feedback gained in above task i.e.
based on reflection on own learning against aim and objectives of PPD.
Skills and
competen
cies still
require
improvem
ent
Current
level (out
of 10)
Desired
level of
proficien
cy
Activities
to be
performe
d to
improve
the skills
Time
duration
to
achieve
the
target
Feedback
and
evaluatio
n
Listening
skill
6/10 9 By
listening
both the
parties
3 months By
observing
the work
environme
14
and team working ability. I can improve my communication skills by
continuously working on my speaking skills and professional knowledge can
be improved by gaining more professional knowledge. This learning plays a
significant role in achieving the set targets of development plan as well as in
improving weak areas through suitable strategies. In case of objectives are
not clear, to improve the weak areas is not possible (Turpin and Shier, 2017).
The personal and professional development plan developed for me i.e. for
Finance Manager in hospitality industry helped me a lot in overcoming my
weaknesses and strengthening the strong areas. It proved to be helpful for
me achieve my objectives being at the position of Finance Manager. From
my supervisors, I got the feedback that I have improved a lot in terms of my
presentation skills and professional knowledge as well as they appreciated
me for the same. However, there are still some areas left which are not
improved to the desired level like risk taking ability, listening as well as team
work skills and so, I still need to adopt suitable strategies so that they can be
improved and set goals will be achieved within set time duration (Arell-
Sundberg and et.al., 2017). This will further motivate me to follow my plan
and perform tasks with highest level of efficiency.
3.4 Updating development plan on the basis of assessment and feedback
Development plan for Finance Manager in hospitality industry will be
updated on the basis of assessment and feedback gained in above task i.e.
based on reflection on own learning against aim and objectives of PPD.
Skills and
competen
cies still
require
improvem
ent
Current
level (out
of 10)
Desired
level of
proficien
cy
Activities
to be
performe
d to
improve
the skills
Time
duration
to
achieve
the
target
Feedback
and
evaluatio
n
Listening
skill
6/10 9 By
listening
both the
parties
3 months By
observing
the work
environme
14
carefully
in case if
any
conflict
arises i.e.
through
effective
negotiatio
n
nt and rate
of chaos
and
confusion
in
departmen
t (Tang,
2017)
Risk taking
ability
7/10 10 By
handling
the
complex
projects
and
supervisin
g team for
same with
making
them clear
too about
goals to
be
achieved
4 months By
checking
the level of
sales and
profits as
well as
growth of
business
against
competitio
n
Teamwork 6/10 9 Through
active
participati
on in the
execution
of projects
with team
and
guiding
them well
in case if
deviations
are found
3 months By
assessing
the level of
coordinatio
n among
members
and
effectivene
ss and
quality of
output
gained
(Johnson,
Robertson
and
Cooper,
2018)
Overall, it can be said that being the finance manager in hospitality
industry, I still require three skills to be improved which are effective
listening, risk taking ability and teamwork within the duration of maximum
15
in case if
any
conflict
arises i.e.
through
effective
negotiatio
n
nt and rate
of chaos
and
confusion
in
departmen
t (Tang,
2017)
Risk taking
ability
7/10 10 By
handling
the
complex
projects
and
supervisin
g team for
same with
making
them clear
too about
goals to
be
achieved
4 months By
checking
the level of
sales and
profits as
well as
growth of
business
against
competitio
n
Teamwork 6/10 9 Through
active
participati
on in the
execution
of projects
with team
and
guiding
them well
in case if
deviations
are found
3 months By
assessing
the level of
coordinatio
n among
members
and
effectivene
ss and
quality of
output
gained
(Johnson,
Robertson
and
Cooper,
2018)
Overall, it can be said that being the finance manager in hospitality
industry, I still require three skills to be improved which are effective
listening, risk taking ability and teamwork within the duration of maximum
15
six months through adopting different suitable strategies like handling
complex projects, working on negotiation skill and actively participating with
team to accomplish the set targets (Zervas, Proserpio and Byers, 2017). For
evaluating the same, I will take the feedback of own performance in terms of
assessing the workplace environment, rate of growth, sales and profits of
business as well as quality of results gained.
The goals of the company are still not achieved and change in goals or
circumstances also bring change in the plans of the company. Achieving the
goals is not so hard as they can be achieved if there will be continuous
working on the weaknesses and strengths of the plans. Changes can be
made in listening and communication skills, gaining professional knowledge
etc. which can be easily reflected in the development plans.
TASK 4
4.1 Resolving a work based problem
Main workplace issue which hospitality industry is facing is related
employee turnover by which its operations as well as quality of services are
getting affected. There are various issues in the workplace such as low
motivation, Low job satisfaction, excessive workload etc. which leads to the
disputes among the employees. This issues arises because of overburden of
work for the employees and due to lack of proper holidays for the
employees.
 Low motivation problem among employee’s – The lower level of
motivation among employees affect their efficiency adversely. To
retain employees for longer span of time, method of rewarding would
prove to be the best for hospitality industry as with same, their
motivation will get improved and so, they would work with higher
efficiency. Based on the need and performance of employees, firm has
to decide that whether they will get satisfied with monetary rewards
(bonus, salary appraisal, etc.) or non-monetary (recognition,
16
complex projects, working on negotiation skill and actively participating with
team to accomplish the set targets (Zervas, Proserpio and Byers, 2017). For
evaluating the same, I will take the feedback of own performance in terms of
assessing the workplace environment, rate of growth, sales and profits of
business as well as quality of results gained.
The goals of the company are still not achieved and change in goals or
circumstances also bring change in the plans of the company. Achieving the
goals is not so hard as they can be achieved if there will be continuous
working on the weaknesses and strengths of the plans. Changes can be
made in listening and communication skills, gaining professional knowledge
etc. which can be easily reflected in the development plans.
TASK 4
4.1 Resolving a work based problem
Main workplace issue which hospitality industry is facing is related
employee turnover by which its operations as well as quality of services are
getting affected. There are various issues in the workplace such as low
motivation, Low job satisfaction, excessive workload etc. which leads to the
disputes among the employees. This issues arises because of overburden of
work for the employees and due to lack of proper holidays for the
employees.
 Low motivation problem among employee’s – The lower level of
motivation among employees affect their efficiency adversely. To
retain employees for longer span of time, method of rewarding would
prove to be the best for hospitality industry as with same, their
motivation will get improved and so, they would work with higher
efficiency. Based on the need and performance of employees, firm has
to decide that whether they will get satisfied with monetary rewards
(bonus, salary appraisal, etc.) or non-monetary (recognition,
16
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promotion, etc.) and provide the same accordingly (Youn, Kim and
Song, 2017). This will result in increasing confidence, willingness to
work and loyalty of employees towards firm which will make them stay
with organization in longer run. Their stay with motivation will enhance
the productivity and thus, profits of business. Lack of training– Further, many employees are leaving hospitality
industry due to high workload which is common in hospitality industry.
The poor work efficiency is the main reason for this aspect which can
be improved by the suitable training framework. If managers will
assign the roles and responsibilities to staff as per their interests and
specialization, this will make their work easy to be performed and this
is too with high efficiency. Also, equality in allocation of work should be
there as if an employee gets more tasks to complete in comparison to
others, his level of motivation decreases and he gets the feeling of
biased management and becomes frustrated which leads him to leave
the organization due to high dissatisfaction (Hofmann and Stokburger-
Sauer, 2017). Thus, proper allocation of work will help hospitality
industry to retain staff in the longer run.ï‚· Communication and training issues- hospitality industrys Ltd have
uses the method of evaluating the problem solving in the company.
This method is also known as Brainstorm ideas where the employees
give various ideas in order to resolve the disputes among the
employees. This method help in analysing the different problems at
different levels of the company and what can be the best solution to
resolve the problem. It helps in removing the barriers between the
employees so that the employees in the organization can work with
collaboration without any disputes occurring between the employees.
This will help the company in improving the work place environment of
the company by solving the disputes of the employees of the company.
17
Song, 2017). This will result in increasing confidence, willingness to
work and loyalty of employees towards firm which will make them stay
with organization in longer run. Their stay with motivation will enhance
the productivity and thus, profits of business. Lack of training– Further, many employees are leaving hospitality
industry due to high workload which is common in hospitality industry.
The poor work efficiency is the main reason for this aspect which can
be improved by the suitable training framework. If managers will
assign the roles and responsibilities to staff as per their interests and
specialization, this will make their work easy to be performed and this
is too with high efficiency. Also, equality in allocation of work should be
there as if an employee gets more tasks to complete in comparison to
others, his level of motivation decreases and he gets the feeling of
biased management and becomes frustrated which leads him to leave
the organization due to high dissatisfaction (Hofmann and Stokburger-
Sauer, 2017). Thus, proper allocation of work will help hospitality
industry to retain staff in the longer run.ï‚· Communication and training issues- hospitality industrys Ltd have
uses the method of evaluating the problem solving in the company.
This method is also known as Brainstorm ideas where the employees
give various ideas in order to resolve the disputes among the
employees. This method help in analysing the different problems at
different levels of the company and what can be the best solution to
resolve the problem. It helps in removing the barriers between the
employees so that the employees in the organization can work with
collaboration without any disputes occurring between the employees.
This will help the company in improving the work place environment of
the company by solving the disputes of the employees of the company.
17
ï‚· Assessing the effectiveness of interventions- This will be helping
hospitality industrys in knowing that how effectively all the problems
are been solved in the organization. This method will be helping in
knowing that where the problems are been solved and in which
department there are still problems lacking in the company. This will
be help in segregating the different areas of the company where the
problems are been resolved and where the problems are been still
lacking in the department.
4.2 Different appropriate styles of communication at various levels
In an organisation, there are three levels of management i.e. strategic,
tactical and operational. At all levels, communication takes place through
different ways and especially in hospitality industry, flow of information has
an important role in the growth and success of business. In order to maintain
a healthy working environment and gain support of staff in making important
decisions with their fruitful suggestions, clarity in communication is highly
crucial (Chan and et.al., 2017). For communicating at different levels in
hospitality industry, appropriate styles that can be used are:
Figure 2: Levels of Management Managerial/higher level – At higher level of management in
hospitality industry, e-mails and meetings are the appropriate ways to
communicate any important information. These methods are known as
formal means and thus are strictly preferred at this level so that
professionalism can be followed. At management level formal
communication methods helps in sustaining effective work culture. E-
mails are considered to be the fast and efficient medium to
communicate as well as records the interaction. Further, through e-
mails, company can easily save its time and cost and transfer any kind
of information in the form of either PDF or word/excel file to a large
number of people at a time (Ashton, 2018). Meetings are supposed to
18
hospitality industrys in knowing that how effectively all the problems
are been solved in the organization. This method will be helping in
knowing that where the problems are been solved and in which
department there are still problems lacking in the company. This will
be help in segregating the different areas of the company where the
problems are been resolved and where the problems are been still
lacking in the department.
4.2 Different appropriate styles of communication at various levels
In an organisation, there are three levels of management i.e. strategic,
tactical and operational. At all levels, communication takes place through
different ways and especially in hospitality industry, flow of information has
an important role in the growth and success of business. In order to maintain
a healthy working environment and gain support of staff in making important
decisions with their fruitful suggestions, clarity in communication is highly
crucial (Chan and et.al., 2017). For communicating at different levels in
hospitality industry, appropriate styles that can be used are:
Figure 2: Levels of Management Managerial/higher level – At higher level of management in
hospitality industry, e-mails and meetings are the appropriate ways to
communicate any important information. These methods are known as
formal means and thus are strictly preferred at this level so that
professionalism can be followed. At management level formal
communication methods helps in sustaining effective work culture. E-
mails are considered to be the fast and efficient medium to
communicate as well as records the interaction. Further, through e-
mails, company can easily save its time and cost and transfer any kind
of information in the form of either PDF or word/excel file to a large
number of people at a time (Ashton, 2018). Meetings are supposed to
18
be best for communication in between higher authorities like Board of
Directors, CEO, Managing Director, Department Managers, etc. as
these are mainly confidential and need to be done in a separate and
safe place. Tactical/middle level – At this level of management in hospitality
industry, employees sitting at different locations as firm is operating in
many nations, can communicate with the help of video conferencing as
this will make it easy for them to get or transfer any kind of
information and understand the issues with suggesting solutions for
same by having face to face interaction. With the help of video
cameras and internet technology, meetings and conferences can be
easily organised with staff members at distant locations that will prove
to be highly inexpensive as well as effective (Boella, 2017). Thus, to
have virtual face –to-face interaction with employees, video
conferencing proves to be the best at middle level of management.
Other communication methods which can be used at this level are
formal meetings, telephonic conversations, emails and web
conferences. The communication at tactic level must be bidirectional
so that operational activities can be supported and continued with the
efficiency. This communication is regular and barriers to it can affect
the functional activities of the hotel as well. Operational/lower level – With the help of bulletin and notice
boards, any important information can be communicated at the
operational level i.e. to workers. At this level, flow of information is
done with respect to either change in policies or work practices. It is a
one way communication but proves to be effective to communicate
with staff working at lower level. The communication at these levels
seems to be instructive in nature and is intended to provide
information to employees. The communication method which can be
19
Directors, CEO, Managing Director, Department Managers, etc. as
these are mainly confidential and need to be done in a separate and
safe place. Tactical/middle level – At this level of management in hospitality
industry, employees sitting at different locations as firm is operating in
many nations, can communicate with the help of video conferencing as
this will make it easy for them to get or transfer any kind of
information and understand the issues with suggesting solutions for
same by having face to face interaction. With the help of video
cameras and internet technology, meetings and conferences can be
easily organised with staff members at distant locations that will prove
to be highly inexpensive as well as effective (Boella, 2017). Thus, to
have virtual face –to-face interaction with employees, video
conferencing proves to be the best at middle level of management.
Other communication methods which can be used at this level are
formal meetings, telephonic conversations, emails and web
conferences. The communication at tactic level must be bidirectional
so that operational activities can be supported and continued with the
efficiency. This communication is regular and barriers to it can affect
the functional activities of the hotel as well. Operational/lower level – With the help of bulletin and notice
boards, any important information can be communicated at the
operational level i.e. to workers. At this level, flow of information is
done with respect to either change in policies or work practices. It is a
one way communication but proves to be effective to communicate
with staff working at lower level. The communication at these levels
seems to be instructive in nature and is intended to provide
information to employees. The communication method which can be
19
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used at operational level includes face to face communication, notice,
emails or the circulars.
Different Communication methods used at various level in
hospitality industrys
hospitality industrys uses various communication skills in order to
effectively communicate in the organization at different levels of the
company are as follows-ï‚· Effective Listening- Effective Listening refers to the method of
communication where the person first listens quietly what other person
wants to communicate. After other party communication is over first
party tries to speak all his queries related to the topic and provides
solutions to the problems of the issue in the company. This method
helps in improving the employer- employee relationship in hospitality
industrys Ltd. This style can be used at middle level, managerial as
well as operational levelï‚· Negotiation- Negotiation is the process where both the disputed
parties in hospitality industrys Ltd tries to negotiate among themselves
related to matter. This process is the simplest method of
communication because it will be helping both employer and employee
in resolving their issues. The decisions in the issues are taken by both
the parties only with their own choice. This style is applicable at
operational and middle level.
ï‚· Respect for other's opinion- In this method of communication, one
party should respect the other party's opinion without having keeping
his own opinion. This will help in minimizing disputes among the
employees in hospitality industrys Ltd. Every employee in the
organization must be treated equally without any discriminating
between the employees. It must be applied at all levels of
20
emails or the circulars.
Different Communication methods used at various level in
hospitality industrys
hospitality industrys uses various communication skills in order to
effectively communicate in the organization at different levels of the
company are as follows-ï‚· Effective Listening- Effective Listening refers to the method of
communication where the person first listens quietly what other person
wants to communicate. After other party communication is over first
party tries to speak all his queries related to the topic and provides
solutions to the problems of the issue in the company. This method
helps in improving the employer- employee relationship in hospitality
industrys Ltd. This style can be used at middle level, managerial as
well as operational levelï‚· Negotiation- Negotiation is the process where both the disputed
parties in hospitality industrys Ltd tries to negotiate among themselves
related to matter. This process is the simplest method of
communication because it will be helping both employer and employee
in resolving their issues. The decisions in the issues are taken by both
the parties only with their own choice. This style is applicable at
operational and middle level.
ï‚· Respect for other's opinion- In this method of communication, one
party should respect the other party's opinion without having keeping
his own opinion. This will help in minimizing disputes among the
employees in hospitality industrys Ltd. Every employee in the
organization must be treated equally without any discriminating
between the employees. It must be applied at all levels of
20
communication so that employees can work in coordination with
positive motivation.
4.3 Assessing the effective time management strategies with their use
This is significant to have proper time management for hospitality
industry and its staff being operating in the hospitality industry where
customer’s decision to avail products and services gets highly influenced
(Nieves and Diaz-Meneses, 2018). With proper management of time in all
work activities, organization can have effectual functioning of operations as
well as timely delivery of services and products. hospitality industry is good
at meeting the set deadlines and in managing resources effectively but still,
some improvement in the time of delivery of services is required which can
be done through following ways: Prioritizing – A to-do list by the managers can be prepared as per the
priority of completing tasks so that those which are more important
can be performed prior. As the complete list is full of urgent works to
be completed, on the basis of their priority, these will be accomplished
in a precise manner rather doing those which are less urgent and have
late deadline (Madsen, 2018). Based on the needs of customers and
events conducted in hospitality industry, this prioritization will be done
that would help in reducing the stress of employees as they will get the
clarity of what exactly has to be done at first. Thus, chances of
confusion and chaos will be decreased as well that will save the time
and targets will be attained within set deadlines. Through using priority
matrix also, prioritisation of tasks can be set as it is a software
application which make the tasks arranged based on their urgency and
importance (Baradarani and Kilic, 2018).
 Scheduling – This is another time management strategy by which
issue in delay in services can be resolved by the staff in hospitality
industry. Scheduling refers to the arranging, controlling and improving
the tasks by making a fixed schedule to complete all and allotting
21
positive motivation.
4.3 Assessing the effective time management strategies with their use
This is significant to have proper time management for hospitality
industry and its staff being operating in the hospitality industry where
customer’s decision to avail products and services gets highly influenced
(Nieves and Diaz-Meneses, 2018). With proper management of time in all
work activities, organization can have effectual functioning of operations as
well as timely delivery of services and products. hospitality industry is good
at meeting the set deadlines and in managing resources effectively but still,
some improvement in the time of delivery of services is required which can
be done through following ways: Prioritizing – A to-do list by the managers can be prepared as per the
priority of completing tasks so that those which are more important
can be performed prior. As the complete list is full of urgent works to
be completed, on the basis of their priority, these will be accomplished
in a precise manner rather doing those which are less urgent and have
late deadline (Madsen, 2018). Based on the needs of customers and
events conducted in hospitality industry, this prioritization will be done
that would help in reducing the stress of employees as they will get the
clarity of what exactly has to be done at first. Thus, chances of
confusion and chaos will be decreased as well that will save the time
and targets will be attained within set deadlines. Through using priority
matrix also, prioritisation of tasks can be set as it is a software
application which make the tasks arranged based on their urgency and
importance (Baradarani and Kilic, 2018).
 Scheduling – This is another time management strategy by which
issue in delay in services can be resolved by the staff in hospitality
industry. Scheduling refers to the arranging, controlling and improving
the tasks by making a fixed schedule to complete all and allotting
21
specific time duration for each in which the respective work has to be
completed. It proves to be highly helpful for adding contingency time
in case if any uncertain or unexpected situation arises by which the
complete process could get affected. Under the same, manager can
assign specific roles and responsibilities to staff based on their interest
and expertise. Here, manager will have to provide suitable guidelines
to the staff to follow so that goals will be achieved timely and
effectively (Madsen, 2018). This will help the organization to have
improved quality of services.
CONCLUSION
From the above report, it can be concluded that to keep employee’s
skills, abilities and knowledge updated is crucial for organisations in today’s
business environment to retain their talent and enjoy the benefits of same in
long run with gaining competitive edge over other rivalry firms. It has been
assessed that hospitality industry can retain its human resources by
developing them personally and professionally which can be done through
creating growth plans, building in ‘growth time’ and offering innovative
learning experiences. Also, by creating a culture of learning at workplace and
training managers to become a good mentors, employees can be effectually
developed that will enhance their motivation as well as morale and thus,
they will perform their duties and responsibilities in an effectual way. It can
be articulated that personal and professional development of employees
improves the performance at organisational level as productivity and profits
of business increase through same that results in making the firm stable and
strong in market with having ability to deal with the existing rivalry
effectually.
22
completed. It proves to be highly helpful for adding contingency time
in case if any uncertain or unexpected situation arises by which the
complete process could get affected. Under the same, manager can
assign specific roles and responsibilities to staff based on their interest
and expertise. Here, manager will have to provide suitable guidelines
to the staff to follow so that goals will be achieved timely and
effectively (Madsen, 2018). This will help the organization to have
improved quality of services.
CONCLUSION
From the above report, it can be concluded that to keep employee’s
skills, abilities and knowledge updated is crucial for organisations in today’s
business environment to retain their talent and enjoy the benefits of same in
long run with gaining competitive edge over other rivalry firms. It has been
assessed that hospitality industry can retain its human resources by
developing them personally and professionally which can be done through
creating growth plans, building in ‘growth time’ and offering innovative
learning experiences. Also, by creating a culture of learning at workplace and
training managers to become a good mentors, employees can be effectually
developed that will enhance their motivation as well as morale and thus,
they will perform their duties and responsibilities in an effectual way. It can
be articulated that personal and professional development of employees
improves the performance at organisational level as productivity and profits
of business increase through same that results in making the firm stable and
strong in market with having ability to deal with the existing rivalry
effectually.
22
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REFERENCES
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industry. Journal of Human Resources in Hospitality & Tourism. 17(2).
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Baradarani, S. and Kilic, H., 2018. Service innovation in the hotel industry:
culture, behavior, performance. The Service Industries Journal. 38(13-
14). pp.897-924.
Boella, M., 2017. Human resource management in the hotel and catering
industry. Routledge.
Chan, E.S. and et.al., 2017. An empirical study of environmental practices
and employee ecological behavior in the hotel industry. Journal of
Hospitality & Tourism Research. 41(5). pp.585-608.
Faris, J., 2018. Some reflections on process, relationship, and personal
development in supervision. In Perspectives on supervision (pp. 91-
112). Routledge.
Hofmann, V. and Stokburger-Sauer, N.E., 2017. The impact of emotional
labor on employees’ work-life balance perception and commitment: A
study in the hospitality industry. International Journal of Hospitality
Management. 65. pp.47-58.
Johnson, S., Robertson, I. and Cooper, C.L., 2018. Improving Psychological
Well-Being: Personal Development and Resilience. In WELL-BEING (pp.
111-123). Palgrave Macmillan, Cham.
Nieves, J. and Diaz-Meneses, G., 2018. Knowledge sources and innovation in
the hotel industry: Empirical analysis on Gran Canaria Island, a mature
mass-tourism destination. International Journal of Contemporary
Hospitality Management. 30(6). pp.2537-2561.
Tang, P., 2017. Exploratory findings on personal development sessions for
students undergoing basic counselling skills training (Doctoral
dissertation).
Tattum, D. and Tattum, E., 2017. Social education and personal
development. Routledge.
Turpin, A. and Shier, M.L., 2017. Peer Support and Substance Use Disorder
Treatment: Benefits and Barriers for Intra-Personal Development in
23
Books and Journals
Arell-Sundberg, M. and et.al., 2017. Creative activities in an international
context contribute to cultural sensitivity, awareness and personal
development. Journal of Finnish Universities of Applied Sciences. (2).
Ashton, A.S., 2018. How human resources management best practice
influence employee satisfaction and job retention in the Thai hotel
industry. Journal of Human Resources in Hospitality & Tourism. 17(2).
pp.175-199.
Baradarani, S. and Kilic, H., 2018. Service innovation in the hotel industry:
culture, behavior, performance. The Service Industries Journal. 38(13-
14). pp.897-924.
Boella, M., 2017. Human resource management in the hotel and catering
industry. Routledge.
Chan, E.S. and et.al., 2017. An empirical study of environmental practices
and employee ecological behavior in the hotel industry. Journal of
Hospitality & Tourism Research. 41(5). pp.585-608.
Faris, J., 2018. Some reflections on process, relationship, and personal
development in supervision. In Perspectives on supervision (pp. 91-
112). Routledge.
Hofmann, V. and Stokburger-Sauer, N.E., 2017. The impact of emotional
labor on employees’ work-life balance perception and commitment: A
study in the hospitality industry. International Journal of Hospitality
Management. 65. pp.47-58.
Johnson, S., Robertson, I. and Cooper, C.L., 2018. Improving Psychological
Well-Being: Personal Development and Resilience. In WELL-BEING (pp.
111-123). Palgrave Macmillan, Cham.
Nieves, J. and Diaz-Meneses, G., 2018. Knowledge sources and innovation in
the hotel industry: Empirical analysis on Gran Canaria Island, a mature
mass-tourism destination. International Journal of Contemporary
Hospitality Management. 30(6). pp.2537-2561.
Tang, P., 2017. Exploratory findings on personal development sessions for
students undergoing basic counselling skills training (Doctoral
dissertation).
Tattum, D. and Tattum, E., 2017. Social education and personal
development. Routledge.
Turpin, A. and Shier, M.L., 2017. Peer Support and Substance Use Disorder
Treatment: Benefits and Barriers for Intra-Personal Development in
23
Longer-Term Treatment Programs. Journal of Groups in Addiction &
Recovery. 12(2-3). pp.117-134.
Whitehall, A.P. and et.al., 2018. Being Smart Is Not Enough to Ensure
Success: Integrating Personal Development into a General Education
Course. The Journal of General Education. 65(3-4). pp.241-263.
Youn, H., Kim, J.H. and Song, H., 2017. The leading causes and consequences
of citizenship pressure in the hotel industry. International Journal of
Contemporary Hospitality Management. 29(6). pp.1541-1559.
Zervas, G., Proserpio, D. and Byers, J.W., 2017. The rise of the sharing
economy: Estimating the impact of Airbnb on the hotel
industry. Journal of Marketing Research. 54(5). pp.687-705.
Online
Kolb's Learning Cycle. 2015. [Online]. Available through:
<https://skillsforlearning.leedsbeckett.ac.uk/preview/content/models/
02.shtml>.
Madsen, S., 2018. 7 Essential Time Management Strategies. [Online].
Available through: <https://www.liquidplanner.com/blog/7-essential-
time-management-strategies/>.
Personal Development. 2018. [Online]. Available through:
<https://www.businessballs.com/self-management/personal-
development/>.
24
Recovery. 12(2-3). pp.117-134.
Whitehall, A.P. and et.al., 2018. Being Smart Is Not Enough to Ensure
Success: Integrating Personal Development into a General Education
Course. The Journal of General Education. 65(3-4). pp.241-263.
Youn, H., Kim, J.H. and Song, H., 2017. The leading causes and consequences
of citizenship pressure in the hotel industry. International Journal of
Contemporary Hospitality Management. 29(6). pp.1541-1559.
Zervas, G., Proserpio, D. and Byers, J.W., 2017. The rise of the sharing
economy: Estimating the impact of Airbnb on the hotel
industry. Journal of Marketing Research. 54(5). pp.687-705.
Online
Kolb's Learning Cycle. 2015. [Online]. Available through:
<https://skillsforlearning.leedsbeckett.ac.uk/preview/content/models/
02.shtml>.
Madsen, S., 2018. 7 Essential Time Management Strategies. [Online].
Available through: <https://www.liquidplanner.com/blog/7-essential-
time-management-strategies/>.
Personal Development. 2018. [Online]. Available through:
<https://www.businessballs.com/self-management/personal-
development/>.
24
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