This essay discusses the strategic marketing activity of Amazon and how the company has become successful in maintaining its brand name and customer satisfaction. It explores the importance of understanding customer needs and wants, coordinating data analysis, and implementing customer-oriented strategies. The essay also highlights the significance of customer empowerment, value management, and loyalty rewards. The steps to becoming a customer-oriented organization are outlined, along with Amazon's approach to customer engagement, innovation, and tracking customer satisfaction. The essay concludes with a ten-step process for delighting customers and choosing the next steps for competition.