Process and Operations of Tesco

Analysing the Process and
Operations of Tesco

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................3
Quality Management...................................................................................................................3
Layout plan and type...................................................................................................................4
Capacity management at Tesco...................................................................................................5
Inventory management of Tesco.................................................................................................6
Lean management of Tesco.........................................................................................................7
CONCLUSION................................................................................................................................8
REFERENCES................................................................................................................................1

INTRODUCTION
The report is focused on Tesco store operations and process located in Walkden. Tesco is a
multinational retailer of grocery and merchandise products. The company was established in
1919 by Jack Cohen with its origin in England, UK. It is also the third largest retailer in the
world in terms of gross revenue. The store of Tesco at Walkden have a café, pharmacy, mobile
shop and various apparels. The store at Walkden also provides Wifi facilities and recycling
services. The following report will discuss the operational activities and various procedures
carried out in the company, it will also describe the quality management procedure of the
company and what kind or layout they followed in their outlets. The waste, capacity and
inventory management techniques and practise will also be explained in the report.
Quality Management
Quality management is one of the major concepts to be maintained in Tesco store of
Walkden on priority basis. It not only deals with guaranteeing the overall and premium product
and service quality but it will also explain about the different methods through which business
can be conducted and operated. The branch at Walkden handles efficiently and they are great at
managing people and operating functions and activities of the industry in order to attain higher
customer satisfaction. Accomplishing effective and full-fledged customer satisfaction hold a
leading importance for this branch. In the establishment they have put lot emphasis on the total
quality management i.e. TQM and it is related to, doing the things which is ethically correct and
doing it right at the very first time. The customers of Walkden branch can be from both the
environment they can be internal as well as external (Fernandes and et. al., 2017). They
explained it in a pretty innovative way that, when Tesco purchase their supplies from the traders
than Tesco is in the role of a customer and when they sell these purchased products then they
come in role of serving or providing their consumers. The following tools are used by Tesco to
ensure TQM such as customer need analysis by conducting customer survey and through
interactions. This branch of Tesco is very efficient in management of its quality and to handle
that they have followed various different concept which are as following:
Prevention: The branch at Walkden keep an eye on their total manufacturing and production
process and monitor each production lot minutely because they believe in producing the best

quality product without any defect, so there is no room for finding and excluding the defected
items.
Zero defects: The branch’s main objective is to accomplish perfection in manufacturing products
and if they are producing and commodity which is complex and need precision than they make
sure that there should be very less chances of occurrence of any defect in the end result (Li and
et. al., 2018).
Getting things right at first: The Walkden branch believes in better not producing the product
instead of producing irrelevant and no-functional product with very low quality as they
emphasize on providing only premium and best quality product to their customers.
Quality involves everyone: Establishment not only particular about the quality of their product
and services and they do not only focus on their manufacturing procedure, but they aims at
maintain high class quality in every corner of their store. That is in each and every section of the
branch from low level to high level employees and every single activity of theirs. Such as human
resource activities, customer relation and services, operations and finance and marketing
department as well.
Continuous improvement: The branch always focus on the ways to improve their services,
although they are excelling in this field but still, they keep on looking for better opportunities
and ways that how they can acquire expertise in this area (Khan. and et.al.,2019). To achieve that
they applied lean management technique.
Involvement of employees: They involve their workers in the quality improvement process by
collecting their feedbacks, suggestions and issues and analyses those minutely and take essential
actions towards resolving the issues and by taking into considerations the ideas and suggestions
of their workers at Walkden branch which makes them so successful and effective.