Operation and Service Management in Tesco

OPERATION AND
SERVICE MANAGMENT

TABLE OF CONTENT
INTRODUCTION...........................................................................................................................3
MAIN BODY..................................................................................................................................3
Operation management practice in Tesco........................................................................................3
Total Quality Management..........................................................................................................3
Influence of TQM: -.........................................................................................................................5
Technology embedded in this process.............................................................................................6
Function linked to Operation Management practice.......................................................................8
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................10

INTRODUCTION
Operation management refers to administration of the businesses practices which creates
the highest level of efficiency possible in work culture of organization. Tesco is one of the
largest retailer in retail industry of United Kingdom and also rising firm with greater share in
domestic market of England. Report will discuss operation and service management of Tesco. It
also discuss theories and concept related to operation and service management. Total quality
management use in report which will explains ways in which efficiency, quality and productivity
of the work increases and also show impact of TQM. Report also describe about the way
technology embedded in the process. (Daradkeh,2018).
MAIN BODY
Operation management practice in Tesco
There are various kinds of day to day operation which organization perform such as
quality management, supply chain management, facilities and production planning, supply chain
management etc. This operation contributes in proper functioning of firm. Tesco perform various
kinds of operation effectively to increase quality, efficiency and productivity of work and hence
achieve higher goals. It results on increasing customer satisfaction level and hence helps in
expansion of business. Total Quality Management operation is important practice and discussed
in detailed below.
 Operation management refer to as process in which designing and controlling of
production is done.
 Operation management define as a procedure in which planning, organizing and
supervising for production and management is accomplished.
 Operation management can be termed as a management process that converts good and
services for customer use.
 Operation management is the function of organization which supports it in process of
creation of goods and services.
 Operation management refer to systematic analyse and control of various activities which
finally produce product and services for the customers.
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