Analysis of Food Delivery Assignment

SOCIO-ENVIRONMENTAL
SUSTAINABILITY ANALYSIS OF FOOD
DELIVERY SERVICES

Abstract
In modern market businesses of food delivering has been increased rapidly due to high
demand and growth. It is an undergoing rapid change as new online platform race to capture and
grab the market position. Study has bee concluded about the company that Uber eats is the best
option for delivering food services, majorly they target their customers like corporate climbers
whose age around 23-24 who mostly single and stay away from his families for job purposes.
The scope of the study has been clearly mentioned the system more clearly defined and
logistically corrected to understand the main purpose to measure the benefits in food delivery
system. Study also conducted secondary research data by supporting Literature review where the
data has been collected from journal, books, internet etc.

Table of Contents
CHAPTER 1: PROJECT BACKGROUND AND SIGNIFICANCE..............................................1
1.1 Introduction......................................................................................................................1
1.2 Company Background......................................................................................................1
1.3 Project Background..........................................................................................................2
1.4 Project aim........................................................................................................................3
1.5 Project scope.....................................................................................................................3
1.6 Expected Outcomes..........................................................................................................3
1.7 Thesis Structure................................................................................................................4
1.8 Concluding Remarks.......................................................................................................6
CHAPTER 2- LITERATURE REVIEW.........................................................................................7
2.1 Introduction......................................................................................................................7
2.2 Source of Literature..........................................................................................................7
2.3 Review of Literature.........................................................................................................8
To determine the importance of food delivery businesses in current competitive market.....8
To investigate the concept of sociology environmental sustainability analysis of food delivery
services ..................................................................................................................................9
Determine the demand services and sociology environment sustainability.........................10
Limitations of current approaches........................................................................................11
Identifying the concept of sustainable food system development........................................11
Sustainability approaches that must be considered by the food services business ..............13
To analyze the deep understanding on Socio-Enviornmental sustainability of food delivery
services.................................................................................................................................14
To determine the different modes of transport that are available for food delivery.............15
To analyze the different technologies and online applications for food delivery system....16
To identify the issues found in operational activities of food delivery system....................17
2.3.1 Overview.....................................................................................................................18
2.4 Discussion.......................................................................................................................19
2.5 Project Methodology......................................................................................................19
2.6 Concluding Remarks......................................................................................................19

CHAPTER 3-CURRENT SYSTEM/OPERATION ANALYSIS.................................................20
3.1 Introduction....................................................................................................................20
3.2 Analysis..........................................................................................................................20
3.3 Operation analysis..........................................................................................................22
Popular Food Delivery Models............................................................................................23
Operational Protection approaches.......................................................................................23
Conclusion............................................................................................................................25
REFERENCES..............................................................................................................................26
APPENDIX....................................................................................................................................29

CHAPTER 1: PROJECT BACKGROUND AND SIGNIFICANCE
1.1 Introduction
Services are nowadays had turned out to be intangible products which cannot transferred
any of possession or ownership, nor they can be sold out. But they are coming into the existence
of being consumed and bought at a point of time. In many of the article have stated that service
cannot be stored or transported from one person to another person. On the other hand the
delivery system are the services that have the specialty of delivering to information structure
through the use of internet in transformation form such as applications, social media etc. Many
articles and studies has been discussing the feasibility of food delivery startups (Baer and
Gallois, 2018). With the increase number user of the technology, more are more of the user are
ultimately engaging into the digital sector. Digital technology has just started growing, it will
continue to grow at a rapid rate and with the effect of this so will the various other industries,
including the food delivery industry. Sustainable development is the notion of achieving
economically and socially desirable solutions while at the same time ascertaining ecological
sustainability. So from the studies, it has been found that due to inconvenience or challenges the
chances of profits almost depends on the availability of resources like delivery boy, very
minimal reach, dependency on workers. On the same side, with the help of developing new
technologies and devices that makes the process easier and smooth in which both restaurant and
customer can handle and manage the order. This business opportunity will make the things more
improper and effective learning growth (Retamal, 2017). It provides convenience to both the
parties apart from other facilities like choice, deliveries, availability etc.
1.2 Company Background
The company is in the food industry sector. Uber Eats is an American Online food
ordering and delivery platform for those customers who fails to reach restaurants and at food
outlets. Basically it is take away business who rapidly growing these days. In all the seriousness
the report on Uber ears have result test the company as the wackiest and the most popular
delivery system in UK. Now a day the people are getting very specifics about their particular
orders and the company Uber eats have revealed themselves as the unique requires in the last
years. The company is famous for its continues modification just make their customer more
happy form the services. The company have also target the market with the entrance of its new
services termed as dine in which has appears to be next level from delivery and pick up
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options . Hardcore foodies is the another target customers of the company who always find some
new food or offers on food is available (Dunlap and Brulle, eds., 2015). Whose age is around 25-
40. the hardcore foodies have believed that there is pure love than the love for the food they are
having . They are intrinsically and romantically have the attachment with their food. Other than
that, Uber Eats also target families, share house students. In terms of company competitors so
this sector consists low market share concentration with the four leaders controlling below 40%
of food courier industry revenue. This business opportunity will make the things more improper
and effective learning growth. Uber eats uses its own ride and customer data to target its
marketing by location, destination and time of day to grow orders more efficiently, according to
a senior executive at the company (Retamal, 2017). Foodora commits to sustainable food
delivery with three tire environmental plans and improving the best effective learning material
goals. The company is try to give the 'OPT-IN' or 'OPT-OUT ' of cutlery from the participation
restaurants partner. The company is having this modification as this will help the company well
its customer to have ownership in having reduction of waste. The delivery service all over the
world hare currently working toward a common goal as to have reduction is use of plastics by
set target of 30% and roll on to this initiate out to all restaurant partners by the end of tear.
1.3 Project Background
This present project has been based on the case study of food industry and identifies the
Socio-environmental sustainability analysis of food delivery services. There are basically the
three pillars prevailing as the powerful tools which have the proper definition of the issues of
sustainability problems. At the core of sustainable development is the notion of achieving
economically and socially desirable solutions while at the same time ascertaining ecological
sustainability. This project has been discussed the fact that makes the study more interesting and
influencing. Other than that, the study further explains about the method used to by the case
company to have the proper implementation of Socio- environmental sustainability analysis of
food delivery services . This study also analyses some issues found in the process of food
delivery like networking system, government policies, logistical issues, unreliable mechanism
etc. therefore this project will help to summaries the concept of food delivering (Marquart-Pyatt,
2015). Also the study will collect some data through secondary resources to explains the more
effective and learning outcomes. This project intend to look more deeply and about the problem
which affect the operations of the company.
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1.4 Project aim
Aims : “To analysis the Sociology-Environmental sustainability of Food Delivery Services”: A
Case Study base on UberEats.
Objectives
 To analyze the deep understanding on Socio-Enviornmental sustainability of food
delivery services.
 To determine the different modes of transport that are available for food delivery.
 To analyze the different technologies and online applications for food delivery system.
 To identify the issues found in operational activities of food delivery system.
1.5 Project scope
The scope of this study makes the system more clearly define and logistically correct to
understand the main purpose to measure the benefits in food delivery system. This thesis help to
improve the business quality system and more encouraging employees for the same. The is will
also help the company to have he critical thinking over the overall system which will make the
clarification in the environmental stability and the social stability as giving lower carrying
capacity to the Socio - environment can have the effect of lower quality of goods delivered by
social system and the less output the economic system can have in production. This makes the
overall study more valuable and productive (Retamal, 2017). The scope of the project is as it
will help the company to have the analyses the different nodes of transportation which can be
available for company to attain to goals and objectives. With the mode of communication
improved to even include the shot code text and prompt response by deep discussion. This mode
of the things are more clearly effective and generating high work performance.
1.6 Expected Outcomes.
Expected outcomes the project intends to look at the projects intricately talking about
they are a problem and how they affect the operations of the company. It makes the study more
effective and generating high proficiency goals and outcomes. The main purpose of this present
study is to elaborate the in depth knowledge of the following ways to determine the more
information. The study also overlook on the issues or some factors which might impact the
overall business performance. The outcomes of the report will be that the company will be able
to identify the various technologies that can be used to increase the profitability and
sustainability (Marquart-Pyatt, 2015). The most of the expected outcome of report is more have
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solution regarding the challenges faced by company is further development. There will be
identification of the various technology which can be used to solution techniques, develop
solutions, and implement the selected solutions. To achieve the desired positive transformation in
the organization properly, it is not sufficient to find the right ideal solution.
1.7 Thesis Structure
CHAPTER 1: This chapter of the thesis summaries the brief outline of all the chapters
and also define the leading business. This structure mainly tells about the purpose of study,
expected outcomes, expected benefits, background etc. basically, it will present the blue print of
all the upcoming elements. This will make the readers having the clears understanding what does
the report is all about along with basic understanding of topic. Reader can easily understand
about the whole study by taking from this chapter.
CHAPTER 2: Once the introduction chapter completed, the next chapter would be
literature review which is the most essential part of the thesis (Wong, 2018). This chapter of the
study review on the topic of the research which support the theoretical argument being made and
demonstrate that that the author has a grasp of the major ideas and findings that pertains to his or
her topic. Literature review is totally based on secondary research that helps to clear more topics
and queries rise by the researcher. These tasks make the study more valuable and strong.
CHAPTER 3: Current system operations analysis is the part of the study. This chapter
further using tools and techniques to measure the great possible action plans to better accomplish
the project aims and objectives (Marquart-Pyatt, 2015). This operational analysis is having the
study of the operation system with the specific aim of identifying the opportunity for further
improvement. Operational analysis will help in having the examination of the current
performance which the respect of the established cost, schedule and the performance
parameters.
CHAPTER 4: Next chapter is about consideration of alternatives solutions which makes
the study more complicated and influencing the business situational task. The development of the
solution will have the best way for satisfying the requirement which have the inclusion of the
procedure and the option which will help in meeting the requirement and implementing of
solutions. This will makes the report ore structured to have the development of solutions.
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CHAPTER 5: this section of the thesis tells about the development of solutions in order
to accomplish the objective of the study (Wong, 2018). The solution development is the process
of having the determination over the best ways of the solution which states the maximum of
objective of the company as to achieve the aim of the report. The solution will have the
company also to have the best implemented way as to achieve various goal and object of
organization with inclusion of Socio- environmental sustainability.
CHAPTER 6: This chapter of the study implement the solution taken by the previous
chapter for resolutions. This practices has been done through this chapter. The process of the
implementation of solutions concealed all aspects of project execution from strategy and
Conceptualization, through initiation, planning, execution (Marquart-Pyatt, 2015). The
implementation of solution will help in having the desired positive transformation in the
organization properly. These will have all the setting up of standers , policy and the condition
necessitate for the organization in the achieving all aim and objective with available
information and resources.
CHAPTER 7: The next chapter of the thesis will talk about the testing and evaluation
which helps to address the operational issues and challenges. Testing and evaluation techniques
are assisting in developing the action oriented task for better development growth. It helps to
determine the long lasting work objectives to effectively manage and get the best outcome for
the study outcomes. Further in this chapter study covers the evaluation techniques like control
techniques.
CHAPTER 8: Next chapter which is eight will further evaluate and analyze the cost
benefit analysis and give the best strategies to the company which is less costly and high
efficient. Cost is the major part of the organization which clearly mentioned the high growth
opportunity in different business context.
CHAPTER 9: This is the last chapter of the study which will be talk about the summary
of the research. This research will better helps to control the high effective generating task to
analyze the final outcomes.
Table: Structure of the study.
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1.8 Concluding Remarks
It has been concluded from the above chapter that what the whole study has been covered
in the research. Also, the research summarized the concept of sustainability in food delivery
businesses. Study also discussed about the issues which discussed in the whole city.
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CHAPTER 2- LITERATURE REVIEW
2.1 Introduction
Literature review is the source of gathering data through secondary sources where the
researcher collects data through internet, journals, books. Secondary information data is very
essential and crucial for the research that helps in accomplishing the project aims and objectives.
Such as present research has been based on to identifying the socio environment sustainability in
food sector organization. In food sector research has been taken Uber Eats which is American
well know company who provides home delivery services. To further conduct the study
researcher would have been taking next towards the second chapter of the research which is
literature review. In this section study will cover the topics like the concept of socio environment
of food delivery. Also, it outlines the factors affecting the operation of food delivery system to
the companies (Brockgreitens and Abbas, 2016). This business makes the study more effective
and clearly mentioned the best source of outcomes. Also, the study covers the topic to
recommend new tactics and methodologies for the development ODF food delivery services that
better understand the things in a better way.
2.2 Source of Literature
Literature review is the secondary research which gathered information from different
researches which is already has been done through different manner. There are different kinds of
sources of literature review like primary sources for the literature, secondary sources for the
literature, Tertiary sources for the literature etc. Primary research tools are reports, theses,
Emails, Conference proceeding. Secondary sources tools are Journals, books, Newspaper and
some other government publications. On the same side, tertiary sources for the literature review
examples are Indexes, Databases, Catalogues, Dictionaries etc. so in order to conduct this
research (Chaparro-Africano, 2019). Researcher has been chosen secondary research tool for that
the data has been collected from journals, books, company websites etc. such research techniques
will help to identify the socio environment impact on the food delivery businesses. Such business
can also help to declare the best services and target to measure and analyse the best sources of
data to analyse the effective working outcomes.
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2.3 Review of Literature
To determine the importance of food delivery businesses in current competitive market.
With the view of evolving technology day by day, there is the high level of in of the
inline food ordering system in the present food industry to have the endurance in current market
competitive and the serve the customers in the best possible ways. In comparison with main
competitors in market segments, it has remarkable development in food variety, customer
retention, and its existence of many opportunity around the city that turned out to be beneficial
for it a lot in branding strategy. As per the veiws Jolink, and Niesten, (2015) that after
discussing the idea for consultation, it is interesting to gain principle customer understanding
whether they are familiar with this restaurant concept, their insights of cuisine experiences,
perception and satisfaction that contribute tremendously in planning and improving service
quality. According to Yeo, Goh and Rezaei, (2017) the app bases online system has been turned
to be the revolution in modern world . It has allowed the customers to have the order online
food's just on a single click. The author stated that with the help of online process there us
boost in food sales and fully automated company. As per the view of author there is the fastest
development in growing marketing strategy to gain more of competitive advantage . On the other
hand the contradicts that the company have food as there customers are not still happy with the
sustenance of company. The author added that the reason being the stratification can be there as
people are still have the business with their own schedules .
As per the view of Yeo, Goh and Rezaei, (2017 the company have the reduction in
operating cost which has help the company to have launch for more initiatives and sty ahead in
competition. The author also stated that the company have developed the online profile system
which directly or indirectly have the development of profile of their potential customers in terms
of the education , income level and their taste and preference. This will help the company to have
the doing of thousand of thin with product such as offering more of offers. The online payment
has added the cherry on cake for the business as the most of the customer have the interest in
payments . This helps the have the efficient is payment gateways so the order management
system can work more smoothly. According to author An Online Food Ordering system opens
up the pool of opportunity among customers. While the SERVQUAL has been applied as a
benchmark in service quality measurement across different industries and countries, several
researchers have criticized heavily this approach from theoretical and practical view . They have
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pointed out a number of weaknesses including the use of gap scores, the overlap among five
dimensions, shortcomings concerning convergent and discriminant validity, the confusing
definition of the “expectation” construct and unstable dimensionality Restaurant specially have
modified their menus to highlight or designed in a way so that they can make suggestions for
customer as they are ordering. Customer have all the time to have the review over the menu to
make additional selections that they would not normally make and customer also have exciting
offers and coupons. This will increase the sales through online promotion and large order per
customer.
As per the view of Jolink, and Niesten, (2015) In any service business, customer service is
everything! In any of the particular restaurants or any other form of eateries, having
Customer’s bad service experience at restaurants will, may have sharing of experience on web
and it will affect many of potential customers as well as bad review. Therefore, by having online
food ordering system, customer services for in-house customers can become the first concern.
Employees can give their 100 percent and full attention to a customer, since they are not
interrupted by any out sources such as ringing phone.
To investigate the concept of socio environmental sustainability analysis of food delivery
services
In the recent area there is increase level of attention has been paid by the individuals in have
the organization and managing the food system. There are the development of new ideas and
initiatives along with development of alternative food subnetwork. According to
Jolink, and Niesten, (2015) there is ongoing level of debate among the various organization and
higher authorities regarding the socio – environmental change that are prevailing in market. On
the other hand the Yeo, Goh and Rezaei, (2017) contradict that there are various of the critic
related to overall suitability that has been promised by various restaurateur and their delivery
services network. The author also stated that there are many of empirical studies that focused on
various food network. As per the views of Jolink,and Niesten., (2015) it has turned out to be
more difficult as to develop more of robust theories about the relationship establishment
between food networks arrangement and sustainability. The author also added that mainly the
food system depends on the environmental and social aspect of planet which have the impact
and major contributors. On the other hand the Ghosh and Saha, (2018) contradict that the more
development of alternative food network are working in absence of effective governance or
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institutional arrangements, natural resources and the environment are threatened by patterns of
consumption, population growth and technological advances. The author also stated that there is
requirement of changes needed to improve productivity and sustainability of food systems, and
the livelihoods of small-scale food producers.
The Somaiya and et.al .(2017) also stated that there is increase level of attention that
has been focused on the study of alternative approaches for managing our food delivery
interworks. Many case studies about individuals have the organization and management of food
delivery systems in alternative way have been documented in the past two decades. The
phenomena have been linked to broader concepts such as locality, quality, spatiality,
embeddedness and sustainability. On the other hand He and et.al., (2019.) contradict that for the
purpose Regarding sustainability, there is an ongoing debate concerning the extent to which food
delivery system of alternative food network are able to facilitate social and environmental
change. According to Martinez. and Kreynin, (2019), a problematic feature relates to the
preconceived assumption that because of their nature, unconventional food networks inherently
offer economically, socially and environmentally desirable outcomes. Thus, often food delivery
system are uncritically deemed to be ‘good’ or ‘sustainable’ without a comprehensive analysis of
how or up to what extent they challenge practices related to conventional food systems This lack
of clarity may limit the opportunities for constructive change food delivery system may facilitate
Determine the demand services and socio environment sustainability.
According to Biloslavo, Bagnoli and Edgar, (2018) complexity of food production, global
food supply chains and distribution somehow sustainability and environment impact the food and
drink products can present a challenge. Intertek's sustainability experts support manufacturers,
distribution and retailers to meet their sustainability and regulatory goals. However, this has been
concluding that, food businesses has to focused on the demand services of the customers in order
to perform the business activities and goals. In other words, sustainable consumption and
production in food and agriculture involves the systematic implementation process which
contains the systematic implementation process in a inner or better way. Food businesses is the
concept which sustained and maintained the human sustainability growth. Which has to be
responsible to improve and enhancing the quality of food and human life. The reason behind
that, the impact of food services affect the environment that supplies raw materials and the health
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of the end users. These businesses produce healthy food while engaging in sustainable business
measures.
According to Canfora, (2016) With growing demand it maintained the different context
and number of following activities. Helping them to develop tailored programs to manage their
supply this management system that better understand the things and systematic performance
objectives. Key sustainability activities helps businesses to give good impact on the overall
business that better presents the businesses into the competitive market. Carbon Footprint of food
manufacturing and products key sustainability activities for the food sector can be measured
using industry accepted methodologies and protocols. All such activities helps to sustained the
business and its activities in an effective manner. As according to Carvalho, Estevinho and
Santos, (2016) Sustainability activities for the food sector can be measured the best services and
goals. The concept of sustainable development has received growing recognition but it is a new
idea for many years. The basic purpose is socio environmental has given the high impact on food
services businesses in case they fails to implement the required services and quality of food
products.
Limitations of current approaches
As according to Charter, and Tischner, eds., (2017) the complexity of food system
services required a holistic approach this business opportunity and goals will help to continue
the best target opportunity to better understand the final things into best consideration. In order to
critique this, as per the suggested Chowdhury and Quaddus, (2016) food safety consideration is
the complex process whose solutions are contested and which transcend disciplinary, divisional.
Along with that, it certainly the high and best service growth which certainly managed the
effective goals and services in the best efficient manner. They require integrated actions taken by
all the stakeholders at local, national or regional level.
Traditional food security institution should have need to adopt the production focused
approach for their businesses to get the high attraction level of the businesses which effectively
managed the services more effective.
Identifying the concept of sustainable food system development
As per the Crane and et.al., (2019) sustainable food management system refers to the
business which creatively very effective and managing the tankful activity for the food services.
Nowadays, food safety is the primary concern for the people or society. In order to maintained or
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sustained the environment safe and secure food services businesses should have need to focus on
the value adding services and provide some economic benefits and advantage to the system more
effectively done. In the perspective of social dimension, sustainability which determined by
ensuring the social cultural outcomes. Like nutrition, quality, health, labor conditions etc. all
such factors has to be considered by the organization in order to sustained in the market. As
according to Danaei and et.al., (2018) sustainable food system development it is necessarily to be
done in an effective business environment also sustained and maintained the business aims and
objectives. There are different food system structure which varied in the urbanization,
population growth , climate change etc. this makes the things more understanding and
influencing the business goals. However, the business performance has been measured through
sustainability development. Socio environment analysis of food services can be measured by
some techniques which is useful for the development. This business services can helpful to make
the business effective in front of the business. It sustainability makes the social environment
positive in terms of people hygiene, hunger, poverty. As according businesses should have to
focus on the system which effectively required for the business performance. In order to focus on
the improvement. As according to Dasgupta and et.al., (2016) It is necessary for the businesses
to make understand the things and also need to consider some points while preparing the
business plan. Like identify the changing behavior of the buyers. Targeting the elements which
might impact the capacities of stakeholders which including addressing stark differences in their
level of organizations, technology and economic power to foster more balanced relationships.
Multi-stakeholder and with different visions, mission, also it develop a joint vision and strategy
for improving performance and an integrated set of solutions that are supported by the users.
Facilitate rather than getting directly involved positive feedback loop in the system. Therefore,
the basic concept of the research is to analysis the Socio or environmental sustainability growth
within food delivery services. Evans and et.al., (2017) It has been concluded that how much
business can analyze the business goals and opportunity. Economic sustainability implies a
system of production which implies a system of production that presents consumption levels. It
makes the more complicated and makes the system more emerging and effective to be
considered the best approach. Sustainability business target can helpful task to measure and get
the good outcomes for the which is good for the better development opportunity.
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Sustainability approaches that must be considered by the food services business
According to Garcia-Garcia and et.al., (2017) there are some points which must be
considered. This business organization can helpful to protect the business growth and effectively
managed to be sustainable business environment. Such as while preparing the business plan it is
required for the business to manage the Socio environment factor which is helpful to managed
the things more clearly defined. Life Cycle analysis for food. Helping them to develop tailored
programs to manage their supply chain, disposal of waste, energy and water footprint achieving a
greener. As according to Laudon and Traver, (2016) The main concept of sustainability
development is to focus on the green development which helps to protect socio- environmental
goals. Basically, this research has been concluded that how much business organization is
essential. And makes the study more influencing this business opportunity. Food business makes
the things understandable and approachable in a business perspective. This business opportunity
can helpful to be more energetic and influencing into the best consideration. Sustainability
approaches is considerable growth that better helps and removing the business approach and
better understand the things more clearly maintained. In other words, the concept sustainable it
can also helps to promote the company goals and services to better understand the the things
more clearly defined in a effective manner.
In order to generate online business and making the business more properly sustaining.
Better sustainability and strategies taken by the food services is helpful to adopt the best quality
products. By applying the Eco friendly environment from this activity business can easily
manage the work goals and better understand the objective performance. Besides that, Eco
friendly businesses delivers more than profits. Despite the fact that millennial are coming of age
in one of the most difficult economic climates in the past. Rateni, Dario and Cavallo, (2017)
Besides that, its managing the business sustainability by providing the quality food, fast delivery
process, securing business from unethical activities and maintained the employee satisfaction.
All such activities of the businesses makes them more profitable and well known brand. Such
services of the business can generate the high demand of the business in the market. Therefore
global indicators continue to trend in troubling directions. Concentrations of carbon dioxide are
unprecedented compared with the past years. Spangenberg, (2017) This business targets makes
the process more influencing and generating the highly influencing work goals. For maintaining
the food delivery business sustainable business provides Eco-frinedly food suppliers, Eco
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restaurant and organic nutritionist food. Such food delivery businesses can generate the high
effective generating goals. Apart from that, along with that, business opportunities and business
objectives can effectively manage the source and makes the system more energizing and
influencing. Business oriented task has defined the best approach which makes the study more
complicated and influencing. Along with that, it better provides the services to be more
energizing and influencing within the services.
According to Subramaniyaswamy and et.al., (2019) Business can also manage and
sustained the alternative energy by implying the wind power development, geothermal
developer, solar panel manufacture. Plant delivery services makes the system more clearly
identified and managing the business more influencing in makes the work more systematic and
influencing. Retail Plant delivery services, makes the system more challenging and Sell scooters,
sell scooters makes the services influencing in order to maintained the challenging part.
Sustainable business environment also makes the study more complicated and emerging target
goals. Sun and et.al., (2015) Al song with that, in order to promote the business and food
services. Business can also adopt some eco friendly marketing activities to attract buyers and
client. Such as create environment based blog which attract buyers who are health conscious.
Majority focus on the organic food items which makes the study more effective and complicated.
Advertising agency specialization in green businesses can help to manage the work performance
and better perform their goals individually. Better it provides the services that make sure that to
sustained the healthy food and give the positive approach to the customers. It is highly managing
and challenging task which performed by the business in different context Sundaravadivel and
et.al., (2017). Also it manage the services and approachable new working out goals. However,
the new business target opportunity to deliver the best services and makes the effective
performance completed to fulfill the company aims and objectives in a proper manner.
To analyse the deep understanding on Socio-Enviornmental sustainability of food delivery
services.
According to Davis and et.al., (2018) sustainable food system that delivers food security
and nutrition for all in such a way that the economic, social and environmental bases to generate
food security for future generations are not compromised. This feedback helps to measure the
best sustainable effective managing system. Changing food system is considered the most
effective learning process to be the best services and task. This task is very necessary and
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important to get the best ideology to better understand the process of food delivery system. In
terms of global arena food security and environmental sustainability are both important and
crucial point to be considered. This business approach is a way of thinking and doing that
considers the food system in its totality. For example in terms of payment system Uber India has
been the effective methods and ways to control the activities and basic informations to form a
systematic system of payment it creates the sustainability growth by managing the effective
payment modes like Paytm Wallet, Cash Payment, Credit Card Payment, Marketing strategy
which makes the things more creatively influencing and productive in case of development. As
according to Dixon and Richards, (2016) Technology is the another way that maintained the
sustainability development of the business. Employees, customers and business all are
satisfactory perform their work with the help of managing work goals. For example, Uber can
easily calculates the nearest driver and plots the pickup location time accordingly.
To determine the different modes of transport that are available for food delivery.
As according to Dora, Kumar and Gellynck, (2016) there are different kinds of transport
system that food delivery businesses can adopt for their businesses. Mode of transport is the key
aspect of the delivery system without which there can be a high in convenience for the business.
Transportation is the key aspect of growth of industries whose product requires quick marketing.
Like perishable items of food can be damage quickly in case. This is the responsibility of the
business to take care in the process of ensuring the quick delivery system. Modes of transport
can create the time utility like geographical and climate factors force industries to be located in
particular places far away from the markets and places where there may not be any demand for
the products. Transportation mode can also helps to stabilization of prices by moving
commodities from surplus to deficit areas. A diversity of modes of transportation but mainly the
mode of transportation for food delivery is use two wheelers, four wheelers etc. all such modes
of food delivery can provides the fast and easy access to the product.
According to Zhang and et.al., (2017) in order to promote sustainability services to
enhance customer demand. UberEats can adopt some basic delivery techniques for higher sales
growth. It has been identified that, food delivery system is been the most profitable business
these days which is highly customer oriented. In modern business environment, digital ordering
is the easiest way of flourishing and has completely changed the way traditional restaurant
function. These days the biggest competitors of UberEats are Food Panda, Zomato etc. but in
15

case of poorly execute the delivery services can ultimately affect the customer in negative
manner. This poorly defined goals experience will also hamper the reputation of the business as
well. Online food delivery businesses also focusing on the application which has to provides a
sustainable platform to the customer. Customer business target makes the study influencing and
effectively managed services for the betterment of the services. Beside, there are some more
methods or mode of transportation food delivery system to the end users is Aggregators food
delivery start-ups. This system makes the growth more influencing and effectively manage the
goals and task. Along with that, this is the best and emerging business growth which certainly
manage the work and makes the things more energetic and influencing. Getting food ordering
and delivery system which is not a new online business idea. Also it influence the business into
the different manner. According to Zhang and et.al., (2017)This approach makes the online
delivery system more energetic and influencing. Besides, this approach also makes the things
more energetic and effectively managed more effectively. However, the business organisation
makes the systematic growth and also sustaining the business growth opportunity to better
understand the business goals.
According to author online food delivery business model should have based on the
sustainability growth which effectively more approachable and attractive towards the business
objectives. Apart from this ion order to enhance the business sustainability UberEats can also
adopt some other models to makes the systematic business goals and understand the objectives of
the business more influencing. Such models are online Advertisement, offline advertisement,
strategies partnership, commission percentage etc. all such business into more energetic manner.
Apart from this, offline advertisement, strategic partnership commission percentage all such
models are effectively makes the system more influencing and long lasting. Such major
distributors of this sector is Zesty, Eat Club, Foodee Chewse, Claviar etc. all such brands and
business models are helpful in sustainability growth in the food delivery system.
To analyse the different technologies and online applications for food delivery system.
As according to Drew McCallum and Roggenhofer, (2016) Food delivery business is the
most trendy and rapid development source of development which managing the food system
more effectively. The business of delivering restaurant meals to the home is undergoing rapid
change as new online platforms race to capture markets and customers across the Americas,
Asia, Europe and the Middle East. Apart from that, it also very efficient and effectively
16

managing the source that helps to making the system more clearly effective and most effective
for the home delivery system. In Present makes the study more conveniently specific goals.
Market for food delivery stands at €83 billion. Basically there are two types of online food
delivery system “aggregators” which emerged roughly 15 years ago and the second system
which makes the system more clearly defined and systematic. Guo and et.al., (2017) The
aggregators, which are part of the traditional delivery category, simply take orders from
customers and route them to restaurants. In terms of technologies and new system of
applications. There are some system and applications that can help to continue the working
system more effectively efficient. The different kinds of new system and applications can helpful
to manage the home delivery system such as Online eMenu's POS features this application can
help to provides all information to the buyer regarding menu, also for businesses it helps to
implement on every venture of a single restaurant, or auto store maintain the manage the
customers data. Easy to implement on every venture of a single restaurant. Online eMenu's
CRM features this application allow customers to share their feedback.
To identify the issues found in operational activities of food delivery system.
Loucks and Van Beek, (2017) Operations management for services has the functional
responsibility for producing the services of an organization and providing them directly to its
customers. There are several issues or challenges that sometimes faced by the company in food
delivering process. Like logistic dilemma, logistic is the main concern for delivering the food
which has to be proper and systematic. Effective quality of logistics is given good impact on the
business. Other issue that food delivery system facing is wavering customer loyalty. In online
business it is difficult for the businesses to sustained the business image due to lack of
accessibility and connectivity. Due to lack of transparency this system can impact the business
growth ineffectively managed and impact to the effective growth of challenge. According to
author maintaining food quality is the another major concern for the online business to be take
care of. Martin-Ortega and et.al., (2015) For that it is necessary for the business to be more
energetic and influencing the business growth. This opportunity of the business can manageable
effective and developing. Another challenge that company facing in food delivery system is
waiting by the hand of delivery. Sometimes customer waiting for the valet or the person who
deliver food to them.
17

Zhang and et.al., (2017) There are different challenges and difficulties that has been
facing by the organization and also affect the business organizational task and also makes the
things more influencing and effective. In other words, UberEats also facing issues like attracting
the perfect customer. This is the biggest challenge that company faced in order to attracting the
customers into their business activities. However the business organizations should have to gain
and adopt the quality services in order to modify the effective challenging task. This makes the
things more quickly and effective learning opportunity goals. Identify the new challenges that
better understand the things that has been taken the best thing more quickly. Identify key
stakeholder and priority for each business service. Online operational activities are very
competitive while managing or challenging the business purposes. In other words. It makes the
things more effective and clearing the best services opportunities. This better understandable
and following the business operational target to understand the things more clearly. Identify the
key stakeholders and priority for each business services. Zhang and et.al., (2017) Online or E-
commerce businesses can imply or sustained the business organizational task. Another issue is
competitors analysis is a business world this is offering similar products or services. Competitor
analysis is the biggest task for the company which they need to performed. In this following
business goals. It has to be focused on the effective management system growth. Customer
loyalty is the another major concern and issue for the company which has to be mentioned in a
proper manner. However, the business organizations should need to focused on the demand of
the products and deal with it accordingly to make the buyers happy and satisfied. The business
environment clearly overlooked on the environment which certainly effective and controlled the
opportunity and task.
2.3.1 Overview
Above literature review has bee collected from the articles and journals which collected
by the secondary research method. Above discussion outline the deep understanding the concept
of food delivery system. Which necessarily makes the high impact on the systematic growth.
Along with that, it helps to form or develops the high managing performance opportunity task.
Also the above literature review consisting the points regarding the food delivery system to
protect the operating system activities.
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2.4 Discussion
Literature review consisting the point and managing the growth effectively to
maintaining the work goals more effectively managed (Metson and et.al., (2018). Above discuss
the themes based on the sustainability of food delivery businesses in the context of UberEats.
Also the data expressed the deep understanding about the technologies and issues found in
logistics.
2.5 Project Methodology
Project methodology consists and based on the secondary research. Besides, articles
taken in the project were also based on the secondary research. Project methodology for the
research is secondary research.
2.6 Concluding Remarks
In order to concluded the secondary research by literature review it has been found that
food delivery business is the most challenging and attracting business form which involved ups
and down. Also the research analysis described that how much operational activities get affected
by some lack of applications.
19

CHAPTER 3-CURRENT SYSTEM/OPERATION ANALYSIS
3.1 Introduction
Expected outcomes and business association makes the system more effectively managed
and effective. In order to conduct the business system more effectively done in the systematic
manner. UberEats adopts several systems like GSM which is a Global System for Mobile
communication technology which helps to create contact but also make company accessible to
people Rateni, Dario and Cavallo, (2017). So that, company can easily form a proper structure to
develop a short codes SMS for buyers. Some issues can also identified in the process which
better analysis the things more effectively done. GSM is the mobile application system which
helps bushinesses to get the highly influencing business opportunity for the system to better
understand the objectives and goals. Also it helps to used in mobile voice and data services
which operates systematic performance. Also GSM system was developed as a digital system
using time division multiple access. This current system maintained the sustainability growth of
the business in the competitive market. Also it helps to enhance the efficiency level of the system
in productive. Two different streams of client data and each in its own particular time slot. This
current system consists a mobile station which consists of the transceiver the display and the
processor and is controlled by a SIM card operating over the network. Apart from that it makes
the systematic performance in order to manage the working opportunity for the business. This
GSM system consists some components station like Mobile Station, Base station subsystem,
network subsystem. Basically the purpose of this current system is to provides network
connections to the mobile stations (Rateni, G., Dario and Cavallo, 2017). That helps to get the
fast information to get the accessibility. Apart from that, this better analysis the opportunity. This
also helps to take the best and influencing business opportunity to better understand the
opportunity and task.
3.2 Analysis
Analysis of the above current system used by the organisation it has been identified that
GSM is the productive system that can improve the internal roaming system, support for new
services, high quality speech, real time clock with alarm phone calls more secure. Short message
service, are the most challenging and productive. This system can support employees in delivery
process that are being used to traced the delivery person. Another system can helpful to measure
the responses from unstructured supplementary service data. This system gain the opportunity
20

and gain. This however, the business technologies and effective systematic growth can help to
sustained the business goals and managing the successful decision making approach.
Another system which has been evaluated by the Uber Eats is USSD which involves high
durability in the process. It helps to secure the time to someone who want to place their order
very first and all the age groups be able to explore this free service. This system can also very
useful to measure. This system or evaluation is also very simple and effective for the purpose of
effective management system. Operational analysis and operation management is the effective
on the performing systematic growth and approach which determining the approachable target
goals. Operational analysis is the best way to effectively connect the business with the company
goals and objectives. This represents a systematic approach to analysing the facts presented on
the operation and flow process charts. Represents a systematic approach to analysing the facts
which presented on the operation and flow process charts.
In terms of measuring the food system analysis that helps to protect the uncertainties. On
the other side, it is necessary to analyse the and monitoring the business system to get the highly
effective outcomes. Certainly it helps to maintained the effective and proper implementation to
better consider the aims and objectives. Nowadays, food delivery business plan is most emerging
and fast growing business that better understands and gives the long lasting results to be
considered the effective goal oriented task. There are two main approaches involves in the food
delivery system. Aggregators is one of them which based on traditional model for food delivery,
offering access to multiple restaurants through a single online portal. Besides, it helps to generate
the best and influencing things which makes the process more influencing. On other hand,
distributed delivery network of food delivery process has benefited to take advantage to being
incredibly cost effective, Some farm to table companies. Farmigo operates local food hubs that
allows business farmers and food makers to deliver their products to central locations.
Another system that can adopted by the food delivery system is decentralized delivery
network. This system allows operational task more smoother and flexible in functioning. This
method or approach based on the concept grow and groom which helps to understand the
managing business opportunities to grab the business. All such home delivery providers have
sustainable business model which always makes their customer happy and satisfied. Such kinds
of business model has always proves profitable and revenue generating models which creates the
company more innovative and creative. Main purpose of the study is to evaluate the business
21

models and creates the business more influencing. Business formational task will effectively
worked in systematic manner to maintained the growth of sustainability.
3.3 Operation analysis
Operation analysis is the another process which is the method of examining the current
performance of an operational investment and measuring that performance against an established
set of cost, schedule and performance parameters. An operational analysis is by nature less
structured than performance (Rateni Dario and Cavallo, 2017). The main purpose of operational
analysis is the evaluate the result outcomes customer results, strategic and business results,
outcomes, final results and innovation. This evaluation system can help to understand the
objective and make the system more influencing and business performance. In addressing the
customer results the analysis should focus on whether the investment is fully meeting the
customers needs and wants. Along with that, it also helping to analyse the effective goals and
understand the effective management goals. In addressing customers. Apart from that, it better to
evaluate the things more clearly explains the systematic. Operational analysis helps to carry out
the business further in advanced stage. Operational analysis is the way to eliminating the process
and managing the working environment more clearly effective. However, the systematic
performance and outcomes will effectively managed and give the best outsource outcomes.
Operational analysis of UberEats can help to satisfy and eliminate the issues faced by the clients.
In measuring the financial performance operational analysis is the helpful to tool that assist in
comparing the current performance with previous performance to evaluate the actual results of
the company. Besides, it also helps to measure the external opportunity as well as internal
opportunity. However, the operational analysis is the tool to evaluate and measure the new
business ideas after analysing the different internal or external aspect of the business. Also it
includes the process making the task systematic and most appropriate towards making the
systematic growth. Innovation system can measuring the activity task grateful to clear the task of
following the business goals. The following are the some business activity which baseline is
effective and crucial to be consider while impacting the planning and execution. This makes the
study more complicated and influencing the business goals. Operational resources are includes
Location, Manufacturing service and process of operations, raw material, equipment and
distribution system (Rateni Dario and Cavallo, 2017). In order to critique that operational
analysis is the critical process relatively others. Besides, it also measuring and effectively.
22

Information must be collected methods or data which depending on the operations system which
effectively managed effectively. Information must be collected, the main purpose of the
operational analysis is to measuring the purposeful work and systematic performance goals. To
get the systematic goals and system. Besides, it also helps to determine the business association
and effectively or also managed the working opportunity task. Operational analysis looks closely
and make the systematic performance.
In order to analyse the operational data company can also use tracking delivery data in
order to measure the best approachable goals and objectives. Tracking delivery data management
system which effectively performed the goals and objectives into the section. Tracking delivery
data ensure the food security and delivering process to the customers. This tracking approach
helpful to redesign the goals and objectives into the best goals and objectives.
Popular Food Delivery Models
According to the data of 2018 there are over $96 million in revenue which makes food
delivery. Operational analysis & performance reporting is the examining the current performance
of the current performance of operational department. Uber eats business model similarly use
optional marketing fee for the restaurant which they come up with great efforts. There are
different models that can help to business. For example Third party delivery is the process where
the restaurants creates partnership with multiple partners which easily pass the products from one
place to another. By the help of this approach business es can easily sell its products and services
in quicker way. Some restaurant balance this by using food delivery management software that
gives them the higher visibility level. Apart from that, it also analyses the best services and
growth to managing the work goals.
Operational Protection approaches
In order to promote product or services or to deliver the home delivery services. For
businesses operational area is very much necessary to maintained the overall business activities.
For that, it also required to manage and influence the business into the best activity that
represents or secure the customer demand on sustainability. For example Six Sigma is the
operation analysis approach through UberEats can manage their logistic functions more
effectively managed. Implementing this operational approach into the business functions it can
help to the company to reduce the number of wastage ratio. In other words, six sigma approach is
the methodology which attract or bring sustainable improvement by reducing the errors and
23

waste material. Six sigma is the approach which controls the activity and managing the work
performance more energizing and influencing. However, the basic purpose of this approach is to
fulfill the requirement of the business and effectively manage the work performance goals as per
the designed business objectives. Such as it helps to improve the order accuracy where the
implementing a simple practices like repeating order to customers can helpful to determine the
purposeful goals. Six Sigma approach can effectively increasing the six sigma approaches
improve the effectiveness and makes the system more energetic influencing in a great manner.
Also it requires to improve the basic information goals to be more understanding. Depending on
the type of restaurant which focus on effectiveness may vary. Also it improving the delivery of
high quality products and services two customers with added speed and less cost. Six sigma
approach ideally improve the integrity of the process which effectively manage and create the
long lasting effect on the business goals. All elements of the modern enterprise are highly
dynamic, complex and require a high speed of growth. Like in food delivery business smart
phones plays a most important role that effectively manage the systematic performance in order
to generating the high advantage goal. Mobile applications are fast, flexible through users can
can place order for anything. Somehow, with the help of support six sigma the process of
implementing the things more clearly effective. Apart from that, such business opportunity
makes the overall target more influencing in terms of making the systematic goals. Conventional
process improvement techniques typically work well when things are relatively stable and
localized. Basically, the conventional process of the implementation technique typically worked
for the localized business growth. This approach also helpful in grabbing the customer
satisfaction. In order to foster quality practices in any kind of company that offers a services or a
manufactured product, quality needs to be part of the culture. Culture develops over time and the
best practices taken by the organization. Operational analysis and the operating techniques are
influencing which effectively managed the working applications. Besides, it also helps to
manages the customer satisfaction as well to maintained the positive behavior. Apart from that, it
works for the best approachable and targeting goals. Basically it helps to fostering the future and
implementing the best services and goals to maintained the effective performance of the
business.
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Conclusion
On the basis of above research it has been concluded that how much socio and
environmental sustainability is efficient for the food service industry. Besides, it also helps to
determine the best effective project efficient to better determine the aspects involves in the food
delivery businesses. Generally, the above chapters concluded that how operational analysis
business is important for the study development task and makes the good impact on the business.
Further this chapter concluded what are the operational functions used by the UberEats and how
they managed the overall system performance.
25

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APPENDIX
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