Leadership Training for BizOps Managers

This assignment examines the need for leadership training for new managers at BizOps, a company undergoing staff promotions. The report employs qualitative research methods, including interviews with administrators and analysis of institutional websites, to evaluate three potential training providers: Western Sydney University, Australian Catholic University, and EIM International Training. The findings compare program benefits, costs, and suitability for BizOps' needs, ultimately recommending the most appropriate training path based on the company's goals.

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Analyze & Present Research Information at BizOps Enterprises
By (Name)
Course
Professor
University
Date

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Introduction
BizOps enterprise sells exclusive products across Australia that are branded as BizOps.
The organization has retail, online, and phone sale outlets. The firm targets at providing the
clients with high quality and innovative products. Professional and well-supported staff are
maintained by the firm. With increased sales, the organization intends to promote existing
employees to fill the new post of middle managers. According to the operational plan of BizOps,
there are training costs budgeted to avail additional training resources to its workers. This report
addresses the leadership training courses for the new managers.
Objectives of the Research
Recruitment and timely training of employees is a primary factor for the success of
BizOps. With an increase in sales, middle management position ensures improved management
of sales. The research aims at ensuring that as the current staff is promoted to new posts, there is
a smooth transition of roles.
Sources of Information in BizOps
BizOps enterprise avails information about its operations and the code of conduct
expected of its employees. The sources of information within the firm are; primary sources such
as the enterprise’s policies that are written down and placed within the company. Second, there
are secondary sources such as articles and past research conducted on BizOps. Lastly, there are
tertiary sources which include online links and indexes on BizOps.

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Research Tools and Strategies for BizOps
The research makes use of qualitative research strategy. The design is appropriate for the
investigation because the research is explanatory and does not require testing a theory. The tools
used involve conducting surveys, referring to case studies, and reviewing different training
courses and institutions offering the courses.
Collecting Information for BizOps
Collecting information involves gathering and measuring information of BizOps. Sources
of information include external and internal sources. Internal information refers to data that is
available within the firm for the sole use of the company. External information involves details
that are made available to the public from a third party.
Internal Information
Internal data was collected to identify how the courses were related to BizOp’s objectives
and policies. Steps involved in the interviews were; identifying the interviewees and scheduling
interview time (Northouse, 2015, pp. 345). The interviewees were conducted with the senior
manager, human resource officer, and finance manager. Second, the interview questions were
prepared. Third, the interview was conducted and facts collected documented. The interview
allowed for the exploration of interviewee’s perspectives of the different courses. The BizOp’s
files were reviewed to provide information on the firm’s objectives and policies. This was done
to ensure that the courses matched the requirements.

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External Information
Gathering external information was conducted through reviewing websites and published
reports of institutions offering the courses. The websites provided information such as the
programs offered by the institutions (Pazey and Cole, 2013, pp. 254). These programs include
management skills, supervision skills, leadership skills, and employee accountability. Visiting
websites from different institutions helped in identifying the courses that are per with the
BizOp’s policies and objectives. Also, the information helped determine the most cost-effective
institution to offer the training.
Data Analysis and Situational Diagnosis
Data analysis involves inspecting data with the aim of discovering useful information and
suggest conclusion which assists in decision-making. The situational analysis requires collection
and evaluation of the past and present data. The objective of the study is to identify internal and
external forces which may affect BizOp’s performance.
Institution
Name
Course Name Cost $ Duration Number
of Units
Methods
of
Delivery
Method of
Competency
Western
Sydney
University
Bachelor of
Business(Advance
Business
Leadership
19,930 3 years 10 Full time
and
online
Person’s
skills and
knowledge
Australian Master 17,246 1.5 years 12 Online Person’s

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Catholic
University
Educational
Leadership
skills and
knowledge
EIM
Internationa
l Training
Diploma of
Leadership and
Management
7,100 38 weeks 12 Online Person’s
skills and
knowledge
Comparative Analysis
Completing the leadership skills at Western Sydney University will assist BizOp since
the university provides the staff with a competitive business edge. The staff is challenged in
building their academic success. The degree at the university is beneficial to BizOp as it
transforms the minds of the new managers to innovative, adaptable, and enterprising leaders.
Also, studying at Australian Catholic University benefits BizOp. The university is value
underpinned and research driven. The university as well allows the participants to explore the
educational leadership theories and learn how to practically apply them. The EIM International
Training is beneficial to BizOp as the staff is equipped with skills essential for developing team
cooperation. These skills and knowledge are necessary for business management.
Validity and Reliability of Information
The information on this three institutions is valid and reliable. The information has been
obtained from websites of the three institutions. The institutions’ site provide relevant and
dependable information on leadership courses they offer.
Method used to Comply with Workplace Policies and Procedures

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The interviews conducted with the senior manager, human resource officer, and financial
officer revealed BizOp’s policies and procedures. These policies include a code of conduct
policy and anti-discrimination diversity policy. These policies and procedures were also obtained
from the company’s website.
Technology used for Research
The technology was used in analyzing data and created new areas from which
information was collected. Furthermore, it offered means of collecting the data. The technology
includes Web Pages and videoconferences. Additionally, the Internet and e-mails provided
means of conducting qualitative interviews.
Maintain, Updating, and Sorting Information
Maintaining, updating, and sorting of information is done according to the policies and
regulations of BizOp. The information about clients should be confidential and only accessed by
employees. Updating the information requires that the latest data regarding the clients is
maintained with the company. All written information needed filling and sorted depending on the
audience.
Conclusion
The research aims at exploring the leadership training courses required by the new
managers. A qualitative research strategy was chosen as the best research strategy for this study.
Purposive sampling was used to identify the company’s administrators as the potential
participants to be interviewed. To ensure a smooth transition of roles for the middle management
positions, the staff required undergoing this leadership courses. The Western Sydney University,

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Australian Catholic University, EIM International Training offer this leadership skills. The three
institutions are beneficial to BizOp since they ensure that the new managers acquire the
necessary skills and knowledge.
Recommendations
Smooth transition of roles among the staff ensures that there are no disruptions
experienced in business management. A smooth transition can be attained efficiently only if the
new managers acquire excellent leadership skills. If BizOp seeks to train the staff within a short
period using lowest costs, then EIM International Training would be recommended. However, if
the firm requires the staff to gain advanced leadership skills, then Western Sydney University
and Australian Catholic University would be the best institutions.
Bibliography

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Northouse, P.G., 2015. Leadership: Theory and practice. Sage publications.
Pazey, B.L. and Cole, H.A., 2013. The role of special education training in the development of
socially just leaders: Building an equity consciousness in educational leadership
programs. Educational Administration Quarterly, 49(2), pp.243-271.