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Table of Contents Revisiting talent management, work-life balance and retention strategies......................................1 Why do you feel stressed in a “smile factory”? Hospitality job characteristics influence work– family conflict and job stress...........................................................................................................1 Work stress and well-being in the hotel industry.............................................................................2 Qualitative examination of employee turnover and retention strategies in international tourist hotels in Taiwan...............................................................................................................................2
Revisiting talent management, work-life balance and retention strategies Deery, M. and Jago, L., 2015. Revisiting talent management, work-life balance and retention strategies.International Journal of Contemporary Hospitality Management,27(3), pp.453-472. The author, conduct research on Revisiting talent management work-life balance and retention strategies. In order to conduct research various framework are used such as, industry attributes, organisational strategies, personal employee dimensions and work life conflict to effectively examine these with the relation of, employee retention improvement, job satisfaction and organisational commitment. Further paper that has been used in this are employee turnover literature and efficiently divides that literature in four different themes such as, personal employee dimensions, WLB, employee attitudes and organisational strategies. Findings of these research include, effectiveness of WLB that acts as most important factor with the help of which addressing of employees issues can be done in order to retain them for longer period of time. Why do you feel stressed in a “smile factory”? Hospitality job characteristics influence work–family conflict and job stress Zhao, X. and Ghiselli, R., 2016. Why do you feel stressed in a “smile factory”? Hospitality job characteristics influence work–family conflict and job stress.International Journal of Contemporary Hospitality Management,28(2), pp.305-326. The author, Conduct research on the topic of Why do you feel stressed in a “ smile factory”. Main purpose to conduct this research is to effectively develop role of hospitality job characterises and identification of relationship of these work on work-family conflict along with job stress. Methodology that has been used to accomplish this research is 346 hotel employees data in the country China. In addition with this, structural equation modeling (SEM) is also used. Surveys conducted to accomplish this research is the form of correlation al and cross-sectional. Further, findings that has been received are general HJCs role as an job stressor along with HRA findings and their impact on job stress and work-family conflict. Thus, research study provides a framework that provide systematic framework in relation to particular job characterises within the sector of hospitality. 1
Work stress and well-being in the hotel industry O’neill,J. W.andDavis,K.,2011. Workstressandwell-beinginthehotel industry.International journal of hospitality management,30(2), pp.385-390. Theauthors,researchersatthePennsylvaniaStateUniversity,thesamplespace comprises of 164 managerial and hourly workers who are present within 65 full services hotels which are located in US, they are hotel managers as well as hourly employees. The purpose of this survey was to address and decrease stress for employers and quantify the stress of hospitality employees. There aim was to identify common work stressors, differences in frequency of these stressors by identification of job type and last was to investigate different stressors were related to their health and work results. It was found that tensions associated with work are associated with reduced job satisfaction as well as high turnover intentions. The reason behind stress was overloads and interpersonal tensions. Apart from this, it was observed that stress create deleterious effects on job performance, employee productivity as well as customer services. Qualitative examination of employee turnover and retention strategies in international tourist hotels in Taiwan Yang, J.T., Wan, C.S. and Fu, Y.J., 2012. Qualitative examination of employee turnover and retention strategies in international tourist hotels in Taiwan.International Journal of Hospitality Management,31(3), pp.837-848. The authors, have examined the turnover of employees as well as retention strategies within hotels of Taiwan. It is a primary issue for hoteliers and they need to have appropriate techniques for retention of capable employees. The rationale of study was to investigate determinants of turnover rate of management employee and identification of existing practices within human resource retention strategies. Interviews were conducted as per those it was found that more than 80% of employees resigned from job to have advanced career whereas 70% employees have experienced recruitment propositions among reality vs. expectations. The results which were obtained were that managers need to acknowledge requirements of subordinates while rendering career advice along with training programs are required to provide them enhancement in their career. 2