The report delves into the world of hospitality, exploring how the experience of guests at hotels and similar establishments contributes to a competitive advantage. By examining the service design and delivery, the report highlights the importance of unique characteristics in service experiences. It also analyzes industry practices that focus on delivering top-notch services, such as advanced-equipped gyms, luxurious spas, swimming pools, casinos, and various types of rooms tailored to visitor requirements. Furthermore, the report touches upon how the hospitality industry provides opportunities for growth and development, not just for businesses but also for countries.