Managing Accommodation Services in the Hospitality Industry

MANAGING
ACCOMODATION
SERVICES
1

A Hotel Life
Ways to managing accommodation services
Accommodation management in present time, can be defined as the service offered by
hotels, motels to their clients where they can stay on a temporary basis. This type of
administration consists of different elements and standards like maintenance, cleanliness,
budgeting that leads visitors to get rooms among different places in affordable prices (or based
on different needs like luxury and so on). On the other hand, it has been analysed that this is
one of the fastest growing sector in all over the world and raised economic conditions in an
appropriate manner. In present context, organisation that has been taken into consideration is
Marriott International, which is one of the crucial hotel chain that offers it's clients with exotic
and luxurious stays in their hotels. Away with this, report is going to be enclosed with different
sizes and scale within the accommodation services. Also, assignment will show various forms of
ownership role grading, classification systems and online review sites of this organisation.
Lastly, assessment will aid in enhancing knowledge related to various aspects through which
management within hotel industry could take place.
Scale and size of the accommodation services found within the hospitality industry
In present time, hospitality industry pictures of different sizes and scale in relation to
accommodation (Common, Flynn and Mellon, 2016). Some of these different types based on
size and scale are presented underneath:
Budget hotels- this is considered to be a place where budgetary rooms and different
services like amenities along with the facilities are provided to visitors. This is the place where
target market of hotels stays on different travellers who has only visited the hotel to sleep over
and go to the next destination in the next couple of days and major preference over here stays of
these visitors to not to lose money their budget on luxurious hotels. It has been found that these
hotels basically offers only limited services to guests based on the requirements of their own
where they only serve breakfast.

Full service properties- In this they offers various kinds of services that are included in the
bill. These covers the cost of accommodation, restaurant, meal like brunch, breakfast, lunch,
lounge, concierge, and many others. The Marriott Hotels provides full hospitality to all its guests as
they need further personnel to support the tourists of luxurious amenities like Wi-Fi, TV and many
others.
Resort hotels- These lodgings specifically arranged in mountains, island, intriguing areas
that are specifically away from urban areas or the city zones. It chiefly offer cruising, golf,
recreational offices, climbing, sports, for example, tennis, swimming, etc. The primary point of
resorts lodging is to make significant experience for their guests with the goal that they would visit
it once more. There are numerous retreats who open on opportune premise with the goal that
visitors can appreciate.
Different forms of ownership available to accommodation services
In today’s hospitality industry, it has been analysed that there are various forms of
ownership available and some of these are presented underneath :
Leased Ownership- this type of ownership is particularly being considered as a contract
which take place among both lesser and lessee, where a particular hotel is being owned by
another person who has taken the lease for a particular period of time (
What are the Different
Types of Hotel Ownership?, 2012). This is where lessee basically delivers or provides rent to the
owner of the hotel on monthly basis or it can be quarterly or yearly basis as well. If it is talked
about Marriott International then this hotel chain has also leased number of hotels in all over
the world in order to serve the prime clients.
Managed or Private Under this type of ownership, it is said that sole proprietor or a
number of partners basically takes decisions in relation to serving the best to the clients. This is
where, these individuals works for earning profit. In present context, there are many hotels in
all over the world that has owned by a private owner and serving the best to clients.
Franchised Ownership- Ownership type, where an individual takes franchisee offer famous
hotel like Marriott, Ibis, Hilton and more, where business's trademark, patent, logo etc effectively
being utilised so that to grab the attention of customers where and agreed amount is also be given
to to the franchisor who has only the hotel chain or a hotel.
3

Role that, grading, classifications systems and online review sites play when potential guests
look for and book accommodation
Specifically, there are many type of grading systems that are available in today’s hospitality and
tourism industry where the three terms grading, classification system along with the online review
are said to be some of the crucial ones (Perić, Đurkin and Wise, 2016). Grading, classification
system, including online review platforms thus affect customers when making reservations in
terms of giving both advantages and disadvantages. These are as follows:
Influence of Grading
Positive- Any ranking helps to strengthening & maximizing the valuation of that same
company name as well as reputation. It guarantees customers, including supplying the hotel
industry with quality and service. Marriott Hotels also supported its customers throughout most of
the country as' AAA' rating on the satisfaction they have acquired which is Marriott International.
Negative- Bad rating may lead Marriott to go through number of issues in relation to its
market share in all over the world.
Influence of Classification systems
Positive- Classification aids in assessing classified lodging on just the basis their
employees, services, value-for-money, consumer accommodation (Tussyadiah, 2016). It
prompts consumers to get a specific system understanding.
Negative- Often the customer creates fake or incorrect distinction which contributes to
adverse effect on enterprise.
Explain the organisation of front office functions within variety of accommodation services
Front office within Marriott International consists of different functions and some of these are
presented underneath -
 Hotels – This is known as front desk management primary function. The person seated at
the front desk is responsible for interacting with customers and visitors. He must answer
various customer or guest related questions and queries. The front office is responsible
for managing the function of taking care of all reservations, inquiries as well as
accommodations made available to clients.