Problem solving in the workplace (pdf)
Added on - 20 Sep 2019
Approaches to Problem Solving
This report is on "approaches to problem-solving". Problem-solving have been defined as critical thinking skills for the employees as per the SCANS Report “What Work Requires of Schools”. Managers, engineers, and physicians are hired, rewarded, and retained for their problem-solving skills in the workplace. Especially in the case of engineering workplace where the employees are presented with a challenge of integrating their workplace real-world problems and issues with their curriculum studies. This report summarises your ideas on the model of problem-solving.
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Importance of Problem Solving Skills in the Workplace
From the above report "approaches to problem-solving", we conclude that reviewing the complex problem-solving models and their application our organization deployed the McWhinney model of problem-solving which referred to the solving as well as identification of various perspectives. The model used four phases namely, unitary, mythic, sensory, and social. The unitary phase referred to how the policies, framework, theories, and assumptions were defined during the change process. Followed by mythic where the vision, dreams, and metaphors were discussed and the sensory referred to as experience and behavior of the employees, and finally, the social phase which reflected the values and purpose of the process. This model was seen to go beyond the traditional problem-solving techniques. This model was seen to include various phases and processes which is seen to move through various thinking frames (frames of reference) where all the processes had their own outcomes, language, and rules.