Art of Communication: Developing Negotiation and Influencing Skills

Art of Communication
Developing Negotiation and
Influencing Skills
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Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
Step 1: Description.................................................................................................................3
Step 2: Feeling........................................................................................................................4
Step 3: Evaluation...................................................................................................................5
Step 4: Analysis......................................................................................................................5
Step 5: Conclusion..................................................................................................................6
Step 6: Action plan.................................................................................................................6
CONCLUSION................................................................................................................................7
References........................................................................................................................................8
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INTRODUCTION
Effective communication skills are very much necessary in personal and professional life of
an individual. It helps in leading the individual towards growth and success. Effective
communication is important to negotiation and relating to distinct human behaviours. The
listening ability, asking right questions at appropriate time as well as come across with
credibility and confidence is crucial part of subtle combination of skills required to success in
complex world. This is a reflective report in which I provide reflection on my own experience of
group work during taught session and during performing my responsibility in organisation.
Gibbs reflective model is used for reflecting on my experience which help me in examining
experiences and enable me to learn and plan things to improve my abilities and skills.
MAIN BODY
Reflective practice is referred as the deliberate and critical enquiry into professional practice
to gain deep understanding of oneself, others as well as meaning which is shared among
individuals. Reflecting on own experience provides insights about the learnings and the
knowledge which I have gain during undertaking the module. In providing reflection, I make use
of Gibbs reflective cycle which was propounded by Graham Gibbs in year 1988 in order to
provide structure the learning from experiences. This model consists of six stages including
description, feeling, evaluation, analysis, conclusion and action plan. Each of these stage in
context of my experience and learning during module and professional settings are discussed
below:
Step 1: Description
I am a student and taking the module "personal and professional skills for management".
During the module I learnt many things like learning outcomes, reflective writing, art of
communication, negotiation skills and influencing skills. I learnt about the significance of
communication skills in personal and professional growth. Communication is referred as
transferring information from one person to another either in verbal or nonverbal form. In verbal
communication, the information is shared through speech or words. On the other hand, nonverbal
communication is a way to communicate information without written words. I learnt that by
using facial expressions, body language, gestures and eye contact, I can communicate
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