Managing Quality Customer Service

This document discusses the importance of managing quality customer service for Ashel Telekom pvt ltd, a communication company. It covers their mission and vision statements, key customers, services/products offered, customer service policies, standard procedures, quality customer service targets and standards, techniques to deal with customers, legislation and regulations related to customer service, code of conduct/ethics, public relations and/or marketing and promotional strategies, communication methods, budget, customer service principles and techniques, problem identification and resolution strategies, quality customer service delivery, and record keeping and management methods.