Assessment

Level 2 Certificate in Understanding Working in the Health Sector
Unit 1: Understand the role of the healthcare worker
Assessment
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Please note that this Assessment has 13 pages and is made up of 6parts.
Name:
Part 1: Be able to explore a work role in a healthcare setting
This part will help you to evidence Learning Outcome 1: Be able to explore a work role in
a healthcare setting
Learning objective Place in Assessment
1.1 Describe the duties and responsibilities of a named
work role in a healthcare setting
Question 1 Page 1
1.2 Identify the skills, knowledge and attitudes required
for this work role
Question 2 Page 2
1. Describethe duties and responsibilities of your own role in the health sector. If you donot
yet work in the sector, select one of the following roles to answer this assessment
question. [1.1]
 Porter
 Pharmacy technician
 Health care assistant
Role Duties Responsibilities
 A porter in health
care organisation
moves patients,
equipment and
several other medical
paraphernalia among
the diverse areas of
hospital.
 They are playing an
essential role in
 Porters execute
numerous duties for
hospital such as they
help transport ill
patients and valuable
medical equipment to
different areas of the
hospital.
 They execute general
 They are accountable
to offer and provide
meal to patients
(Harrod and et. al.,
2019).
 They move hospital
furniture and
electrical equipment.
 The porter in
healthcare venture is
accountable to

Level 2 Certificate in Understanding Working in the Health Sector
Unit 1: Understand the role of the healthcare worker
managing the smooth
running of hospitality
venture (Crouzet and
Eberly, J.C., 2019).
They transfer patients
to and from several
locations such as
from the ward to the
x-ray division.
 They also provide
emotional support to
patients and often
have to comfort and
reassure those who
are feeling weak or
distressed.
 They also play a
crucial role in moving
vital and extremely
costly, equipment
among the diverse
divisions of a
healthcare venture.
They also distribute
post, files and
specimens.
maintenance actions.
 They are expected to
transport blood
sample, sort laundry
and comfort
anguished relatives.
 They also serve as
valuable assistants to
nurses and assist in
removing waste from
patients’ rooms, clean
trolleys and run
errands.
 They also transport
medical supplies like
oxygen cylinders, and
collecting or
returning them when
they are empty
(Javanparast and et.
al., 2018.
transport clinical
waste and dangerous
materials.
 They take dead
bodies from operating
threats and wards to
the mortuary.
 Porter is responsible
for taking samples to
laboratories and
moving expert
apparatus around the
hospital.

Level 2 Certificate in Understanding Working in the Health Sector
Unit 1: Understand the role of the healthcare worker
2. Identify the skills, knowledge and attitudes needed for the work role you have chosen in question 1. [1.2]
Role Skills Knowledge Attitudes
 A porter in hospitality
firm plays an effective
role of removing patient’s
bodies from wards and
operating theatres and
taking them to the
mortuary (Lewis and et.
al., 2019).
 They also provide and
deliver ill people’s meal to
wards and removing used
crockery and cutlery.
 They play a role of
delivering post to several
divisions of the hospital
and delivering supplies to
wards and divisions.
 For a porter role, ability to
work quickly and calmly
is required in emergencies.
 Effective interpersonal
abilities with the
capability to listen and
understand.
 They also needed skill to
respect patient
confidentiality and
emotional resilience
ability.
 Acceptability to change
and willingness to
embrace new ideas and
processes also required
with the ability of flexible
approach to work.
 No formal qualifications
are needed to become a
hospital porter, but
recruitment tests consider
an interview, medical
examination and fitness
test.
 English languages GCSE
at grade C and to be
proficient at reading and
writing.
 Relevant qualification is
the Diploma in Society,
health and Development
(Komaromy and et. al.,
2018).
 As porter job role, the
person has the quality of
care and has an emotional
support regarding patient.
 They are the backbone o f
any healthcare facility. So
they have positive attitude
as they touch each life that
comes into the facility and
it is imperative those ill
people receive that best
care from the best
individuals.
 The optimistic attitude of
porter maximise the
consistency of high
execution and guarantee
patient fulfilment.

Level 2 Certificate in Understanding Working in the Health Sector
Unit 1: Understand the role of the healthcare worker
Now that you have completed part 1 of your Assessment, remember to save the work you have done so far – you will need to send
your work to your tutor for marking once you have completed all 6 parts of this Assessment.

Level 2 Certificate in Understanding Working in the Health Sector
Unit 1: Understand the role of the healthcare worker
Part 2: Understand working relationships in healthcare settings
This part will help you to evidence Learning Outcome 2: Understand working
relationships in healthcare settings
Learning objective Place in Assessment
2.1 Explain how a working relationship is different from a
personal relationship
Question 1 Page 3
2.2 Describe different working relationships in healthcare
settings
Question 2 Page 4
2.3 Describe how positive working relationships can
support improved performance in the workplace
Question3 Page 4
1. Explain some of the different features of a working and a personal relationship. Give two
different features for each type of relationship.[2.1]
Working relationship:
It refers to the relationship among individual who interact because of their work. In other
word, within an organisation when people interact or male communication with other
individual of firm in context of work, acknowledged as working relationship. It can be a level
of cooperation, sufficient to permit work to be completed (Loganathan and et. al., 2019).
Progress to be made etc., functional ore effective relation. In this kind of relationship
different features and characteristics like trust, diversity, respect, interrelatedness and
mindfulness are required to make it appropriate.
Personal relationship:
It refers to the close relationship or connection among individual, formulated through
emotional bonds and interactions. These connections and bonds often develop from and are
strengthened through mutual experiences. In this kind of relationship, features like
companionship, affection, attention, sympathy, encouragement, acceptance and loyalty as
well as trust are needed.
2. Identify two roles in the health sector and describe how they work together.[2.2]
Roles: The key roles in healthcare sector play by doctor and nurses.
How they work
together:
They both work together in effective manner as the doctor do inspection
and look after patients on the ward and provide them an effective
treatment regarding their disease (Gwyther and et. al., 2018). When
doctors do operations etc. then nurses support them offering
equipments, medical instruments and provide effective support to

Level 2 Certificate in Understanding Working in the Health Sector
Unit 1: Understand the role of the healthcare worker
patients.
3. Describe How positive working relationships can support improved performance in the
workplace.[2.3]
There are several ways through which optimistic working relationships can support execution
in workplace. If the people of the firm have effective relation with other employees of
venture, then they get support in term of motivation, praise, teamwork, feedback and
suggestions etc. These all assist in improving the execution of workers in the working
environment (Bailey and et. al., 2018). If the people are perform in team then they discuss
with each other and they provide suggestions to teammates regarding particular task which
assist in developing performance of them.
Now that you have completed part 2 of your Assessment, remember to save the work
you have done so far – you will need to send your work to your tutor for marking once
you have completed all 6 parts of this Assessment.

Level 2 Certificate in Understanding Working in the Health Sector
Unit 1: Understand the role of the healthcare worker
Part 3: Understand the importance of working in ways that are agreed with the
employer
This part will help you to evidence Learning Outcome 3: Understand the importance of
working in ways that are agreed with the employer
Learning objective Place in Assessment
3.1 Describe why it is important to adhere to the agreed
boundaries of the job role
Question 1a&b Page 5
3.2 Outline what is meant by agreed ways of working Question 2 Page 5
3.3 Explain the importance of full and up-to-date details of
agreed ways of working
Question 3 Page 5
1a. Describe what the boundaries of a job role refer to? [3.1]
For the job role of Porter, the boundaries are cleaning and tidying outside areas and gritting in
cold weather, cleaning indoors, replacing curtains round beds in wards. They are responsible
to cleaning indoors and replacing curtains round beds in wards (Courtenay and et. al., 2018).
But there are some boundaries regarding Porter’s job role like education, experience,
knowledge and many more which influence them to perform the job role and accountabilities
of a other position.
1b. Describe in your own words why it is important to keep to agreed boundaries in a job
role.[3.1]
To agreed boundaries in a job role is crucial so that it prevents employees form partaking in
tasks that may need specialist training or experience to execute effectively. By performing
within the scope of the job role, a worker acknowledges exactly what their accountabilities
and responsibilities as well as duties are.
2. Briefly outline what is meant by the term ‘agreed ways of working’.[3.2]
Agreed ways of working consider polices and processes which define what people of the
company expect of their employees. It could consider forms of supporting people who require
care and support set out in their care plan and other policies like moving and handling, health
and safety and safeguarding. Agreed ways of working with each people will be detailed in
care plans (He and et. al., 2019). They assure that the workers are working within the law ad
offering care and support which meet the requirements of people. In organisation, if
individual will not follow agreed ways of working then they could harm themselves or other

Level 2 Certificate in Understanding Working in the Health Sector
Unit 1: Understand the role of the healthcare worker
without meaning to.
3. Explain why is it important that the details of agreed ways of working are up-to-date?
[3.3]
It is essential and crucial to adhere to the agreed ways of working up to date because it secure
and prevents manpower from partaking in works that may need specialist grooming or
knowledge to execute appropriately. This could outcome in an ancient, litigation or monetary
damages (Aljabri and et. al., 2020). Full and up to date details of agreed way of working of an
individual can be evaluated by current job description of person and employer’s policies,
procedures and other documentation. With the help of it, the person can get more detail
information about the work with a particular people from their care plan. With the assistance
of it, more generalised information can be found in legislation and codes of bets practice.
Now that you have completed part 3 of your Assessment, remember to save the work
you have done so far – you will need to send your work to your tutor for marking once
you have completed all 6 parts of this Assessment.

Level 2 Certificate in Understanding Working in the Health Sector
Unit 1: Understand the role of the healthcare worker
Part 4: Understand the importance of working in partnership with others in
healthcare settings
This part will help you to evidence Learning Outcome 4: Understand the importance of
working in partnership with others in healthcare settings
Learning objective Place in Assessment
4.1 Explain why it is important to work in partnership with
others
Question 1 Page7
4.2 Identify ways of working that can help partnership
working
Question 2 Page7
4.3 Identify skills and approaches needed for resolving
conflicts
Question 3 Page 8
4.4 Explain how and when to access support about:
 Partnership working
 Resolving conflicts
Question 4 Page 8
1. Explain why it is important to work in partnership with others. Use an example from the
healthcare sector to put your answer into context. [4.1]
Working in partnership with others is important to offer the best potential care to a person.
Some tasks may need more than one person to perform safety and other works may need
experts training, qualifications or experience. Both would be impossible to complete alone.
Seeking guidance from colleagues, administrators and other professionals and other
professionals can develop the way the person work as can speaking to other that acknowledge
a service user well like their friends and family (Timmins and Pujol, N., 2018). It is import to
work in partnership with colleagues and other professionals. It helps the individuals to build
up productive forms of interacting and communicating with each other and to break down
barriers among people and the venture with which they are perform.
2. Identify two ways of working that can help improve working partnerships.[4.2]
To develop working partnership the people have to concentrate on the aim and motive of
their role that is to offer best care and support to develop individuals’ life, health and
wellbeing. Effective ways to manage good partnership working are as under:
 Respecting people, promoting equal growth options and respecting several cultures
and values that can assist to develop partnership working.
 Delivering beneficial and useful data and respecting views of others to accomplish
optimistic result for people (Jolly and et. al., 2019).
 Mutual cooperation and equivalent loads of work between subordinates can assist in
developing partnership working.

Level 2 Certificate in Understanding Working in the Health Sector
Unit 1: Understand the role of the healthcare worker
3. Identifyskills and approaches that workers in the health sector need in order to resolve
conflicts. [4.3]
Skills: Communication and team work are two most crucial abilities which are important in
healthcare industry. Communication is essential as people of the firm need to know that how
to talk each other as well as patients (Peters and et. al., 2018). It is crucial because with the
help of it they can share their views with each other and understand the views of sick people.
Teamwork is another ability which is also essential because in healthcare organisation most
of the things happen in team. So with the help of this ability, people like doctors and nurses
can do their work in better manner regarding treatment of patients. These both abilities assist
in resolving conflicts as when they do work in team and have effective communication then
they can resolve their issues easily.
Approaches: There are several also essential and play an effective role in resolving conflicts
in healthcare organisation:
 Lead by example: By following this approach the conflicts can be resolve. Like, when
people lead other teammates through example then they can direct them in effective
manner. Consider investing in training sessions for their senior staff and
administrators to learn about to handle conversations and challenging teammates.
 Finding a resolve: Mediating among both parties engaged in the dispute is a speedy
from to get to the root of the issue, not only will this permit workers to be vocal about
their concerns (Harrod and et. al., 2019). It will assist the employer to resolve any
occurring problem with in the firm.
4. Give an explanation of how and when to access support and advice about partnership
working and resolving conflicts.[4.4]
a. How to access
support and advice
aboutpartnership
working.
If the person feels that their knowledge is limited in context of
partnership working or they are identifying working with a
specific partner complexity, they should seek advice from their
administrator or senior employer of the staff. Subordinate with
effective knowledge can also be an invaluable source of
information and experience. The employees or a health worker
can also look for advice from other people and agencies.
b. When to access
support and advice
about partnership
working.
When the person perform in team and face issues then the
individual require to access support and advice about partnership
working (Crouzet and Eberly, J.C., 2019). As a healthcare
worker, in health care organisation, people perform in team so it
is crucial that when they work in critical situation then get
effective support and advice regarding team work.
c. How to access
support and advice
for
resolvingconflicts.
As a care worker, they person may often be needed to assist with
conflict resolution, so it is essential that they are able to find
abilities and approaches require for resolving issues and be
capable to identify and use additional help and support if needed.

Level 2 Certificate in Understanding Working in the Health Sector
Unit 1: Understand the role of the healthcare worker
When getting engaged in conflict, it is crucial to acknowledge
that all parties may initially be in a high emotional state, that
makes the, less likely to approach the problems in logical form.
By listening other teammates in effective and appropriate manner
issues and conflicts can be solve in more developed form
(Javanparast and et. al., 2018). In this way, each person treated
fairly and equitably as if a person feels as though they are being’
involved up on they will far less open to compromise later.
d. When to access
support and advice
for resolving
conflicts.
When each individual has the opportunity to say their views, it is
time to negotiate and identify what compromises individual is
willing to make. It may be needed to make it clear to all that there
may be no hope of solution if every person is not ready to
compromise a little and then no one will get what they want.
When they have drafted a potential solution, then it is crucial that
there is clarity and transparency and that each person is pleased
(Lewis and et. al., 2019). Active listening is crucial to ensure that
everybody acknowledges what will happen moving forward so
that there is no misunderstanding which could direct to more
problems in the upcoming time.
Now that you have completed part4 of your Assessment, remember to save the work
you have done so far – you will need to send your work to your tutor for marking once
you have completed all 6 parts of this Assessment.

Level 2 Certificate in Understanding Working in the Health Sector
Unit 1: Understand the role of the healthcare worker
Part 5: Know the limits of own expertise and knowledge and when to refer to
others
This part will help you to evidence Learning Outcome 5: Know the limits of own expertise
and knowledge and when to refer to others
Learning objective Place in Assessment
5.1 Describe what is meant by being competent Question 1a&1b Page10
5.2 Identify examples of when to seek help from others Question 2 Page11
5.3 State why it is important to seek help and report issues
to others
Question 3 Page 11
5.4 Describe the benefits of learning from others Question 4 Page 11
1a. Use the space below to describe what is meant by being competent.[5.1]
In general forms, a competent person is someone that has the required abilities, experience
and knowledge to administrate health and safety. Competence can be defined as the
combination of training, skills, experience and knowledge that an individual has and their
capability to execute a task safely. Other aspects like attitude and physical ability can also
influence someone’s competence. Competence in health and safety should be analysed as a
factor of place of work processes, not an add-on or afterthought. In healthcare sector, some
health and safety policy and legislation defines the training, abilities and experience which
someone should have to be a competent person to execute a particular task in a specific
industry or workplace (Loganathan and et. al., 2019). In particular sector, competency
requires assessment of both a worker’s capability to fulfil job requirements and subsequently
to deliver constant, efficient care of patients. Efficiency is proofed through developments in
skill people’s health status, optimistic clinical results, development in patient safety and
favourable insight of fulfilment with provided care. In healthcare organisation, if the firm has
a competence workplace, then it can assist an immense and foster corporate culture, create a
more supported working environment and set up key competitive differentiators. They also
assist to assure that they have consistent execution benchmarks for workers that can assist
with manpower and human resource involvement and retention.
1b. In the table below, describe the competencies needed for a particular healthcare role.
You could use your own, or one that you know well. Give examples of the competencies you
are expected to have for this role and how they can be met. [5.1]
Job role:
Competency How do you meet this competency?
Competency to work quickly and calmly in Previous experience in nursing or care home

Level 2 Certificate in Understanding Working in the Health Sector
Unit 1: Understand the role of the healthcare worker
emergencies is one of key skills of the job
role of Porter in healthcare industry.
would go a long form when applying for a
job because a Hospital Porter, as would any
experience that the person may have in
consumer service. By having patience and
speedy working ability, the person can
perform better and meet this ability (Gwyther
and et. al., 2018). Previous knowledge and
experience also assist in it in better manner in
executing the particular job role.
Good interpersonal skills with the capability
to listen and empathise are another essential
competency which plays an effective role in
healthcare industry.
By having listening and observing ability the
person can meet this competency. In
healthcare sector, as a porter job role, to meet
the respective competency, the individual
should attend training and conference
sessions which is organised by senior doctors
and experts which assist in developing their
interpersonal abilities and improve learning
capability.
2. Using your current healthcare job role (or one that you are familiar with) can you
identifytwo examples of when to seek help from others? [5.2]
Role:
Examples of when to seek help from others
In health care industry, porter plays an effective role by performing their several job duties.
They execute their most of the work individually but in some duties and work they seek help
of others. For example, patients on trolleys or in wheelchairs. When they sift and replace to
skill people from bed to wheelchair and trolleys or wheelchair and trolleys to bed, they
require helping of others like nurses and ward boy so that they sift the person appropriately
without provide any kind of problem to them (Bailey and et. al., 2018). Along with this,
stores and equipments setting or providing to patients like oxygen, CT scan and others they
need doctor’s help.
1. In taking the sample of patient’s blood, they seek help of nurses and doctors so that they
can appropriately take the sample and provide it to lab for test in effective form. Along
with this removing wastage and garbage, they seek help of sweeper to remove waste and
put it into dustbin. In addition to it, they also assist front desk staff by answering calls ad
making aware and transfer any required information to the appropriate individual. They
also removing dead bodies from the bed and operation theatre and in this work thye
require help of other people of health care sector so that the work cam be execute in
effective manner.
3. In your current healthcare job role (or one that you know well), why is it important that
you seek help and report issues to others? State your answer below. [5.3]

Level 2 Certificate in Understanding Working in the Health Sector
Unit 1: Understand the role of the healthcare worker
In healthcare industry, for the porter’s job role, safeguarding patient safety is one of the key
reasons for seeking help and raising concern in the working environment. When porter
perform his/her duties then taking help of other is required so that all the assigned work can
be execute in effective manner (Courtenay and et. al., 2018). For example, if the doctor
allotted him work or duty of patient blood check up and provide the brief details about it,
then seeking help of nurses is required as the person has no knowledge and experience of
taking the blood sample and research out of it so it take help of pathologist and lab
technician to get information about the blood test. Apart from this, the individual will also
need help of other like doctors and nurses in putting oxygen mask on patients and operation
etc activities. It is crucial for porter to seek help and report problems to others so that
patients can feel safe to them and get an effective treatment from the skilled and knowable
facility of healthcare organisation. It is essential to distinguish among a genuine skill
person safety concern and a personal and professional complaint. People often call to
discuss a problem that appears to be a personal threat.
4. In your current healthcare job role (or one that you know well), who do you learn from?
Describe the benefits of learning from them.[5.4]
In healthcare industry, A porter’s basic function and job role usually considers managing
cleanliness, appearance and safety standards of facilities. They also take guest luggage, tag
each one and store them where accessible. They learn from their knowledge which they get
from their education, previous experience, and training and by concerning other facility of
healthcare organisation. It is crucial and beneficial to them because it assists in developing
and improving their knowledge and information about particular area. Along with this, when
the people particular job role, learning from them then it also assist in making effective
relation with them and building a bond which assist in providing help and information during
the requirement (He and et. al., 2019). For example, if the porter, ask to nurses to take the
bold sample of patients then sometimes they share knowledge that how to use needle and
from which area it better to take the sample etc. This is crucial to them to enhancing their
knowledge.
Now that you have completed part5 of your Assessment, remember to save the work
you have done so far – you will need to send your work to your tutor for marking once
you have completed all 6 parts of this Assessment.

Level 2 Certificate in Understanding Working in the Health Sector
Unit 1: Understand the role of the healthcare worker
Part 6: Know how to present a positive image of self, organisation and service
This part will help you to evidence Learning Outcome 6: Know how to present a positive
image of self, organisation and service
Learning objective Place in Assessment
6.1 Describe how to present a positive image of self Question 1 Page13
6.2 Describe how to present a positive image of the
organisation or service
Question 2 Page13
6.3 State why presenting a positive image of self,
organisation or service to othersis important in a healthcare
setting
Question 3 Page 14
1. Describe how to present a positive image of yourself. [6.1]
Your positive personal profile
It is crucial that the person represent self, organisation and service in an optimistic form at all
times. It is particularly essential for emergency service organisations because the public
requires having confidence and trusting in the person, the individual who protect their
community. It is essential that the individual realise when he/she represent organisation that
they are representing the entire venture. The way that one person acts will reflect on the
whole establishments (Aljabri and et. al., 2020). By accepting the right approach regarding
their work life such as paying attention to their attitude, dressing style and their approach
regarding work can assist to get attention a number of optimistic advantages. These can pave
the form for making a solid professional life through enabling the person attracts their
superior’s attention, managing a healthy relationship with their workers. There are some
aspects like to be sincere, helpful and thank any person who may help, all assist in presenting
a positive profile at workplace.
2. Describe how employees can present a positive image of the healthcare organisation or
service that they work for. [6.2]
Workforces who exhibit optimistic behaviour at workplace not only tend to be more
productive than others but also motivate others to push themselves harder. Each sector
organisation follows a effective organisational culture so that employees can perform their
duties in effective manner and acknowledge the values behind it as well as actively to be part
of it. In Healthcare organisation, by considering workplace culture, be vibrant and lively,
person can present their positive image (Timmins and Pujol, N., 2018). By demonstrating
energy, initiative and enthusiasm, they cal perform their duties of their job role. Along with
effective knowledge and skills regarding particular job also assist in presenting an effective
image of employee in health care venture.

Level 2 Certificate in Understanding Working in the Health Sector
Unit 1: Understand the role of the healthcare worker
3. Why is presenting a positive image of yourself, the health sector organisation you work
for or the service you provide important? Use the table below to state your answers.
[6.3]
Positive image Why is this important for the organisation
you work for?
1.Yourself It is crucial to present positive image of
employees in company because if the person
will not do it pr act properly then they are not
going to take seriously by firm. It is also
crucial as it creates a place for the individual
within the venture and shows their
importance that they are effective for
organisation and provide their contribution
within the firm in effective manner for its
success (Jolly and et. al., 2019). It is also
crucial to gain and win the trust of other
people of firm and making growth in the
career or particular job role.
2.The organisation you work for In healthcare organisation, presenting
positive image is crucial for venture as it
assist in making development in the
productivity, profits and creating or building
and effective brand. If the firm present its
positive image, then people will trust on it
and take the benefits of the services which
are provided by it for their health. It also
assists in developing market position and
gaining competitive benefits from the market
place. By presenting optimistic image, an
establishment can win the trust of people and
enhance customer base.
3.The service you provide It is also crucial to a healthcare firm to
present a positive image of its services in
particular industry. When a healthcare
organisation provide an effective treatment
and health services to people then, it get a
valuable and effective place in market and
heart of people (Peters and et. al., 2018). This
will assist in attracting individual and they
take benefits of its services again and again
during illness etc. It assists in improving
brand image and providing and respectable
position in healthcare sector.
Have you read through your work? Make sure you check your answers carefully
before submitting your Assessment.

Level 2 Certificate in Understanding Working in the Health Sector
Unit 1: Understand the role of the healthcare worker
Once you have completed all 6 parts of this Assessment, go to
www.vision2learn.com. Log in to the platform and send your Assessment to your
tutor via your My Study page for marking. Good luck!
REFERENCES
Books & Journals
Harrod, M. and et. al., 2019. Understanding workflow and personal protective equipment
challenges across different healthcare personnel roles. Clinical Infectious
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Crouzet, N. and Eberly, J.C., 2019. Understanding weak capital investment: The role of
market concentration and intangibles (No. w25869). National Bureau of Economic Research.
Javanparast, S. and et. al., 2018. Community health worker programs to improve healthcare
access and equity: are they only relevant to low-and middle-income countries?. International
Journal of Health Policy and Management, 7(10), p.943.
Lewis, C.M. and et. al., 2019. Preparing for community health worker integration into clinical
care teams through an understanding of patient and community health worker readiness and
intent. The Journal of ambulatory care management, 42(1), p.37.
Komaromy, M. and et. al., 2018. Extension for Community Healthcare Outcomes (ECHO): a
new model for community health worker training and support. Journal of public health
policy, 39(2), pp.203-216.
Loganathan, T. and et. al., 2019. Breaking down the barriers: Understanding migrant
workers’ access to healthcare in Malaysia. PloS one, 14(7), p.e0218669.
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Level 2 Certificate in Understanding Working in the Health Sector
Unit 1: Understand the role of the healthcare worker
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