Hotel Service Provision and Quality Management

Assessment

Table of Contents
INTRODUCTION...........................................................................................................................1
MAIN-BODY..................................................................................................................................1
Identification of hotel service provision and quality management.............................................1
How hotel adapts to changing consumer preferences.................................................................3
Impacts of changing consumers preferences on guest service management..............................5
CONCLUSION................................................................................................................................6
REFERENCES ...............................................................................................................................7

INTRODUCTION
Customer guest satisfaction is the foremost liability within the service sector. Modern
travellers are now expect more from the service providers. Also, they have huge knowledge of
internet through which they easily reach out anywhere. Present study will be base on Hotel &
Guest satisfaction in the context of Hilton Hotel. Further in this report will explains about the
key terms consists with Guest services and also critically analysis about the provision and
quality management. Also, report will further evaluate how the hotel adapts to changing
consumer preference. Also it evaluates the changing consumer preferences impacts guest service
management which better explores the service industry.
MAIN-BODY
Identification of hotel service provision and quality management.
Service Provisions
Service Provisions are the term which has been used in wide range of activities which
also includes the provision of assistive devices, rehabilitation services (Bouranta, Psomas and
Pantouvakis, 2017). In other words, service management is the most manageable term to take the
business process more further to ensure total satisfaction to the customer on all levels. Hotel
amenities are are the major showcase for the hotels which has to be maintained in a proper way.
It explores the high identification and major able target to get out into the touch in more better
performance. Hilton hotel responsible for lodging, food and drink services which might also
create the best style management to deal with high logging services. The hospitality industry is
an industry that depends on the availability of leisure time and disposable income. Also, it helps
to better define the building relationship and goals.
Service Quality management
Quality management can easily differ the one organization with other one if company
carries out with productive business environment so it definitely get the good attention with the
customers (Jasinskas and et.al., 2016). Quality management is critically important for the
service sector to retained the customer satisfaction and sales growth. Quality measurement
widely described in the hospitality sector which motivate form a good results and growth.
Creating value for the guest or lead to retain the guest successfully. Hilton should acquire the
quality components which present in the service sector such as consider the guest being served,
determine what the guests desire, develop procedures to deliver what guests want, train and
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