Hospitality & Guest Services

HOSPITALITY & GUEST
SERVICES

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
Quality management and service provision.................................................................................1
Hotel adapts changing customer taste and preference.................................................................2
Customer changing preference impact on guest service management........................................4
CONCLUSION ...............................................................................................................................5
REFERENCES................................................................................................................................6

INTRODUCTION
Guest Services is the representative of work in the spas, hotel and other locations that
help the guests to get the services and information that are required to make their stay more
enjoyable. As guest services listen to the guest and help to accommodate guest request. Hilton
hotel is the American MNC hospitality company that franchise and manages broad portfolio
restaurant and hotels. This report highlights the quality management and service provision and
the way hotel adapt changing the customer preference(Ariffin and et.al., 2018). And also reveals
the changing of taste and preference of the consumer impact on services in guest management. In
this regard present report has been prepared.
MAIN BODY
Quality management and service provision
Food and beverage-
Hilton Hotel provide the food and beverage services in their restaurant. It provides the
quality food service to the customer by using the good organic raw material which bring quality
in the food and also keeping the cleanliness in the operation of the food so that it can provide the
hygienic food to their customer. By providing the good quality of food and services to their
customer, it can satisfy the customer expectation and satisfy the consumer, as the consumer want
a healthier food because they are more aware about the health today. And also keeping the
cleanliness in the food operation which can attract the customer towards the restaurant, as it
provide the quality food that is hygienic in nature that can attract the customer towards the Hilton
hotel and make the customer to retain at one place, hence it increases the profitability of the
restaurant(Chathoth and et.al., 2016).
Room services-
Good room services are provided by the Hilton Hotel, It provides the centralized room
services to their customer where the customer can get the food in the room itself with the help of
the waiters. Si that the customer can easily order the food and have food inside the room and
make their time enjoyable. To make more convenient for the customer it provides this services to
the customer, so that the consumer can feel more comfort. By providing the centralize room
service it help the Hilton hotel to increase the number of customers in the market because of
good room services are provided by the hotel above the consumer expectation. Which can satisfy
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