Supply Chain Management in Debenhams

SUPPLY CHAIN
MANAGEMENT
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Table of Contents
INTRODUCTION ..........................................................................................................................3
MAIN BODY ..................................................................................................................................4
Supply Chain Management In Debenhams .....................................................................................4
Customer’s service and inventory ..............................................................................................4
Transportation and LSPs.............................................................................................................5
Strategy and competitive advantages. ........................................................................................7
Critical issues emerging in Debenhams......................................................................................9
Way to respond to emerging issues.............................................................................................9
Finding and suggestions............................................................................................................10
CONCLUSION .............................................................................................................................11
REFERENCES .............................................................................................................................12
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INTRODUCTION
Supply chain management is refers to the flow of goods and services and has been
associated with the all procedure which is undertaken to convert raw material into final goods. It
has been includes the streamlining and organizing activities related to the supply of products and
services in order to maximize the customer’s value and gain the competitive advantage at market
place for the higher profit and sustainability(Behl, and Dutta 2019). This is a major area of
operations in the organisation that has a aim to transfer th finished goods to the final customer in
a way that has been generates higher revenue for company. A manager of the supply chain
management has the core responsibility to coordinate all logistics of the supply chain which
involves strategic planning, sources of raw material, manufacturing and the delivering of the
finished goods. This report is based on the Debenhams company which is a British based
multinational retailing company that is operating departmental stores in UK and Denmark with
headquarter in Oxford street, London. It has been operating with the franchise stores and in 170
locations across the globe. The below report has been includes the analysis of hoe logistics and
supply chain management is conceived, supported, deliver and developed within the
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organisation. Furthermore it has been also includes the concept and models for the supply chain
management and relevant management.
MAIN BODY
Supply Chain Management In Debenhams
Customer’s service and inventory
The term customers is define as as the act through company has been provide support to
both potential and existing customers. This has been associated with the face to face or
telephonic conversation directly with the customers in order to provides them support by their
representatives on behalf of organisation(Brinch, 2018). Customer service is the key factor
which is used for satisfy company's potential buyers as this is the way through which queries of
customer's can be solved along with this, it is the mechanism through which through which
feedbacks are gathered and on the basis of this product and services improved in order to
provide satisfaction and engage them for the longer period of time. As this includes providing
assistance to the people which have been buy product and services from company and fulfil their
demand. In order to provides better customers they so that they will stay longer period of time
and for good reputation at market place it is necessary for the company to strengthen its
customers service department with optimum usage of various strategies and approaches so that
their needs can be fulfil to the fullest(Lamba, and Singh 2018). Some of the company has been
consist of the separate department which have the responsibility to solve customer queries along
with the maintain a positive relationship with them.
Inventory management is refers to the systematic approach which has been undertaken to
ordering, storing and utilising this inventory for the better product and services. This has been
associated with the management of raw materials and components along with the finished goods,
as well as warehousing and processing of the items. The inventory of the company is one of the
valuable assets as company's inputs and finished goods are the core to its business for the better
performance at market place(Luthra,and Mangla 2018). Meeting customer needs and
requirements is the basic and core mission of the company for this it is necessary for the
company to balance product availability against anticipated market demand. For the Debenhams
company has been using various strategies or methods for managing product availability some of
them is describe below:
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