Assessment Cover Sheet Student must complete this form prior to

Assessment Cover Sheet
Student must complete this form prior to submission of completed assessment
kit.
Assessments will not be accepted without this section being completed.
Student Name:
Qualification: CHC40213 Certificate IV in Education Support
Unit Code/s:
 CHCDIV001 Work with diverse people
 CHCDIV002 - Promote Aboriginal and/or Torres Strait Islander cultural safety
 CHCEDS024 Use educational strategies to support Aboriginal and/or Torres Strait Islander
education
Assessor Name: Date Submitted:

Student Declaration
I declare that this work submitted by me is my own original work.
I declare that I have not copied or plagiarised another work in order to support this
assignment submission.
Any extracts used to substantiate my work are cited (referenced) according to the standards
of copyright viz. Author, Title of text or article, source, publisher and date.
I understand that significant penalties apply to any student found submitting work that has
been plagiarised.
Student signature : Date Submitted:
AT1 Written Questions
Questions:
(type your answers in the space provided)
Question 1
In your own words, please explain what having ‘cultural awareness’ means and provide some
examples of how you can demonstrate cultural awareness.
Cultural awareness is the understanding of the aspects of the different cultures. It is to
understand the differences and similarities between two cultures. It is also to understand the
other ethnic groups and to develop respect for the other cultures and to change ones attitude
towards any culture.
Cultural awareness can be exemplified by the understanding of the different styles of eating in
different parts of the world. For example, in Asia, people use chopsticks while in Europe,

people uses fork and in some regions people uses their clean right hands for eating.
Understanding this difference and respecting each other culture is the cultural awareness.
Question 2
What are some strategies you can use to consult with people from diverse cultural backgrounds,
for the purpose of ensuring your work practices are culturally appropriate and create an
environment, which is both culturally and psychologically safe for people from diverse cultural
backgrounds?
Communication is very necessary for any workplace. While working with people with different
cultures, learning few phrases of their language can help a lot in avoiding the cultural barriers.
Inquiring about the cultures of collogues and finding few details about that culture can help in
avoiding any cultural missteps at the workplace (Moore et al., 2015).
Promote some cultural programs at the workplace which will not only help in knowing about
each other’s cultures but also it will promote socialization.
We can be open for trying new things from different cultures. For example, everyone should
share the food of their culture and they should try every food for at least one time. This will
construct bridges in the cultural differences.
Everybody should help each other in fulfilling their cultural requirements like prayer times and
holidays in religious functions.
Question 3
Please provide some examples of communication strategies which:
a) show respect for cultural diversity;
b) reduce or eliminate bias and discrimination;
c) contribute to the development and maintenance of good working relationships;
d) make people feel valued and welcomed

A) By taking genuine interest in talking about the cultures of people from different
diversities, respect can be shown to their cultures. Further, by avoiding the language
which demeans a particular group of people. For example, in some cultures, women
avoid talk with outside men, in this situation, by respecting their culture, avoiding talk
with them can show respect to their culture.
B) Language plays sometime a big role in creating biases and also in avoiding
cultural biases. Just for an example, when an American tells his collogue that he will
knock her at the six in the morning, since in British knocking means to make them
pregnant the British will be frightened and there will be biases in them. To avoid it, it is
must to understand some common terms of the languages of the different cultures
(Ewen, Mazel & Knoche, 2012).
C) Respecting the cultural needs of the co workers and helping them in providing it
can help in development of good working relationship. For example, helping the co-
workers during their religious holidays can help in creating healthy bond between the
co-workers.
D) Inviting the people from different cultures to sit together during lunch and asking
each other about their cultures and eating their traditional food at least once can make
them sense that there is respect for their culture in the working place.
Question 4
Please list 3 myths or stereotypes about other cultures that you’ve heard

i) Americans’ lifestyle is very rude. They get in fight whenever they get a chance.
So it is better to stay away from them.
ii) Many Indians even eat the flesh of the human kind
iii) Untouchable of India should not be touched or god get upset from you
Question 5
What are some methods you can use to show respect for people from Indigenous backgrounds
who are a:
a) student;
b) colleague;
c) family member, community member or friend of a student.
a) Giving equal opportunity and by allowing the students to celebrate their traditional
functions can help in respecting their cultures.
b) Helping collogue in completion of work during their religious holidays and by
participating and inviting co-workers in traditional functional.
c) By respecting their customs, allowing them to follow their religious beliefs and by
helping them in achieving their cultural goals.
Question 6
If a language barrier exists, what are the steps which should be taken to work with the
individual and establish a good, mutually understood dialogue?
Language barriers can be avoided by using plain language. We can also use some reliable
source for translating the language (Rice, Haynes, Royce & Thompson, 2016). Language

barriers can also eliminated by using visual methods of communication like, instead of giving a
speech, a power point presentation will work better.
Question 7
What’s the difference between a cultural interpreter and a language interpreter and what’s the
benefit of each?
Language interpreter just translate the one language to the other. They do not focus
on the hidden meaning or the values of the text or the spoken words. They just do
the work of translation
On the other hand, cultural interpreters along with translating the spoken words, they
do focus on the meaning, behavior, symbols and rituals to people from one culture to
people from another culture.
Language interpretation is useful during the normal conversation between people of
two different regions while culture interpretations are mainly required in judiciary
purposes.
Question 8
What sorts of issues might pose conflict in the workplace or school and what are some
strategies you can use to minimise and manage the conflict, while maintaining respect for
people from diverse cultural backgrounds?
While working and studying in a place where there are population from different
cultures, then there is high probabilities of conflicts there. It is due to the
contradictory cultural differences between people of two different cultures. For
example, if one group of people is pure vegetarian and someone brings something
like chicken then there will be conflicts.

Or solving this, knowledge about the different cultures of people working in
workplace should be known priory and if there is any contradictory culture amongst
them then they are informed before only about that situation so that they can avoid
been in such contradiction.
Question 9
What is the impact of a person’s culture upon their communication style and the way they
understand and apply information?
Different culture people have different communication styles. Even the medium in
which they prefer to communicate is different. Just like people from British regions
focuses mainly on the expressions of the other person then the words they are using
whereas, Americans focuses more on the words which they use. Further, countries
which are every developed prefer communicating through electronic gadgets while
the remaining prefer in person communications over electronic gadget. Japan is very
developed but then too, they prefer in person communication over communication
through electronic gadgets.
Skills for using certain information also developed according to their cultures. In this
way, using skills and learning strategies also differ from one culture to other culture.
Question 10
How might your own culture affect the way you interact and understand people from cultures
which are different to your own?

Moral values and understanding different things are different from culture to culture.
Things which give priority in one culture may not be treated as same in other
cultures. This creates a barrier in understanding people from other cultures.
Communication problems also arises due to language barriers amongst people of
two different cultures. This reduces the interaction quality and in some cases, it leads
to the misstep in the communication. It is very difficult to make people from other
culture to understand the things about your own culture.
Question 11
How can you access support, feedback, training and resources regarding cultural diversity?
By conducting certain surveys feedback can be taken for all the co workers
regarding the comforatability for them in the premises. To understand different
cultures, resources can be collected through internet. These resources can be used in
understanding the difference between different cultures. Further, evaluating the
needs, running training sessions, taking feedbacks from the participants through the
interviews can help in the training session regarding cultural diversity. Approaching
the people who are having good knowledge about different cultures can also help in
getting support regarding understanding the different cultural diversities.
Question 12
What are some of the key government led policies or movements (politically led, or judicial
decisions), which occurred regarding Indigenous Australian’s, and how have these affected
Indigenous Communities today?

Some of the programs which is been in progress regarding the development of
Indigenous Australian’s are as follows:
 Introduction to the website ‘indigenious.gov.au’ for connecting the indigenous
people with the government policies.
 In the year 2016, proime minister of Australia presented a report in parliament
whose main focus was on closing the gap between indigenous people.
 Declaration on the rights of Indigenous peoples.
 Introduction to some programs like jobs, safety, schooling, economically
support, cultural and capability and remote Australia strategies.
 Introduction to the MoneySmart which provide the guidance to the indigenous
peoples about the budgeting and saving strategies.
 Availability of the less toxic fuel to the indigenous peoples.
 From July 8 to 15, a celebration of Aboriginal and Torres Strait Islander cultures
to recognize the importance of the indigenous people in various fields.
 Development of office of township leasing.
Question 13
Please list some specific cultural requirements of the Indigenous community which need to be
acknowledged and catered for when providing service to people from this community (service
can include providing education and/or facilitating employment):
Indigenous families in Australia face immense challenges. They are been witnessing the
problems like marginalization, dispossessions and racism. These all resulted into poverty,
unemployment, violence and abusement. Children of the indigenous group of people face

malnutrition and poor health. There is also lack of schooling facilities for the children of the
indigenous group. They also require a proper infrastructure so that all the delivery of the
services can be accommodate successfully (Stoeckl et al., 2013). They need proper jobs,
schooling facilities for their wards and financial support from the government.
Question 14
What are some examples of:
a) appropriate and helpful communication, and
b) inappropriate and unhelpful communication
when working with people from Indigenous backgrounds?
a) Listening to the people from indigenous background with patience and
understanding their demands and respecting them by calling them with appropriate
names with respect. Understanding their needs and then conveying the reports to the
government or to the NGOs which can support them can be the examples of the
appropriate and helpful communication.
b) Calling the indigenous people with inappropriate name, bullying them and
showing attitude while talking with them, not understanding what the people want to ask
and making fun of them can be the example of the inappropriate and unhelpful
communication
Question 15
List the identifying factors(e.g. family, religion,language) of the culture that you are from

Question 16
Why is health care and engagement with health services such a big issue for Indigenous
Australians?
To meet the healthcare issues to the indigenous people of the Australia is a long term pending
issue. Healthcare services engaging the indigenous people of Australia can help in tackling this
issue. Lack of infrastructure results into the inappropriate deliveries of the services to these
people. Amongst these services, healthcare services are also included. There are lack of
hospitals and clinics in such areas and further, due to inappropriate diets, the indigenous citizens
are suffering from many diseases. Amongst all the demands raised by these people also
included the proper healthcare services. Without these, their existence is even in danger.
Therefore, for this reason, the healthcare and engagement with healthcare services are such big
issues for the indigenous people.
Question 17
Why is it important to form mentoring relationships and networks with community members
from the Indigenous Community? What are some of the benefits of doing this?

There Is a risk that the young people of the indigenous community may get involves in the
antisocial behaviors. These can result into violence, alcohol and other substance abusement.
Poverty , diseases, poor health and poor living conditions can also be the outcomes of that.
There is also development of the generation gap amongst the indigenous people, due to which,
the young people are getting away from all the moral and ethical values.
To protect the indigenous people, and to lead them onto the productive life, it is necessary to
develop high self-esteem amongst them. They should have high order of autonomy and the
knowledge about the art of communication in families and communities.
Through mentoring with the people of the indigenous origin, it is possible to develop some of
the protective factors which are discussed above in the indigenous community. Mentoring will
have a long lasting positive effect on them and there will be also improvement in the behavior,
academics and communicating art in the youth of indigenous people.
Question 18
Describe ‘culture shock’ as it relates to:
a) people from a diverse cultural background;
b) Indigenous Australians
a) When it comes to the people from diverse background, cultural shock can be
defined as the unfamiliarity for the people of one culture when they are supposed to live
in an environment with different culture. It is actually more than that, because, in
cultural shock, the people are unable to accept the new environment even after getting
used to it. Culture shock can be described as consisting of at least one of four distinct
phases: honeymoon, negotiation, adjustment, and adaptation. The common problems
which arises due to cultural shock are unable to understand certain information,
language barriers, gap in the generation, technical chaos, difference in the skills, extent
of self dependency and homesickness.
b) For the indigenous people of Australia, the cultural shock has some different
definition. There is a kind of discrimination with them and therefore, wherever they go,

they feel uncomfortable. Main problem arises amongst the students of the indigenous
community. Students are not able to cop-up with other collogues and thus faces cultural
shock. This lead to their low performances in the academics.
Question 19
What are some of the key differences between working with people from diverse cultural
backgrounds and working with people from an Indigenous background?
There are many differences in working with the person who s from diverse background and a
person who is from indigenous background. While working with a person from different
culture, people although feel some uncomfortable at the beginning but they both respect each
other. There is no sense of haterdness amongst them. With time, they try to approach each other
and thus after sometime, there is no barrier between them.
On the other hand, while working with someone who is from indigenous background, another
person develop some kind of haterdness with him. They will not try to communicate with each
other and they just wanted to work apart. This results into increase in the gap between them and
it decreases the productivity of the work they both are doing.
Thus, it can be noted that while working with the people from some different culture, there is
possibility of the gap amongst them to diminish, but in the later case, there is no possibility of
this, and the gap will further increases.
Question 20
List some policies and procedures that your organisation has regarding how to provide

education to and/or how to work with people from:
a) an Indigenous background and,
b) a diverse cultural background
a) Our organizations have some policies regarding the education facilities for the
indigenous people. It includes the scholarship for those indigenous youngsters or
children who are have potential t do something good in academics. Our organizations
also provide free book facility to such scholars. In our work place, there is terms signed
by the workers which include the condition of no discrimination with anyone in the
premises.
b) Workers who are coming from different cultures are heartily welcomed in our
workplace by all the co workers. In our premises, workers from different cultures are
provided with religious holidays so that they can enjoy their festivals also. On different
festivals, celebration is done in the premises so that everyone can know about each
others’ culture s well as they interact with everyone.
Question 21
What is a protocol and why are protocols important when accessing community resources and
personnel in a culturally appropriate way?
Protocol can be defined as the set of rules which should be followed while governing affairs of
state or diplomatic occasions.
While accessing any community resources in a culture, it is very necessary to follow al the
protocols as it helps in avoiding any conflicts which may arise if such protocols are not
followed. There are always some limits of all the cultures regarding the resources like privacies
which should not be crossed. These can be achieved by developing the protocols which creates
some boundaries, which safeguard the culture when someone is using its resources.

Questions 22
Provide examples (at least 3) of how learning environments can tailor activities and operations
to meet the needs and pastoral care of the local Aboriginal and Torres Strait Islander
community. Why is this important?
Till now, the indigenous people and Torres Strait islander were facing discrimination in
everything in the country. They were not getting the proper learning environment which
affected their skills. They were not allowed to utilize their inherited skills also which leads to
the decrease in the skills of those people. After certain revolutions and introduction of the
government policies, it is expected that now they will get the well and suitable environment free
from all the discriminations which will help them in developing their basic skills again.
Better learning environment will help them in developing their skills which will help them in
earning money which is essential for survival.
It will help in protecting their original culture from extinction. They all are having many rare
skills which may get extinct along with them.
This will help them in developing self confidence. It will promote them to go outside their
region and to work and improve their conditions and develop their community.
Question 23
Provide examples of at least 4 ways to promote and learn about Aboriginal and/or Torres Strait
Islander culture, which will develop your own skills and knowledge.
It is very necessary that we should learn about the Aboriginal a Torres Strait Islander cultures.
After learning, this knowledge should be passed on to the next generation. Those who want to
learn about the, can join or attend certain relevant trainings which provides the information
about the aboriginals. The best way to know someone is by talking with them. While studying

about aboriginals, it should be noted that the best way to know about them is by talking them
personally. Along with this, resources can be accessed from organizations such as IPSU
(indigenous professional support unit) and SNAICC (the secretariat of national aboriginal and
islander child care).
Knowledge about the indigenous people can also be received through the television and radio.
There are some indigenous television programs such as national indigenous television network
(NITV).
To create a true and meaningful environment and understanding about the aboriginals and
Torres Strait islanders is very important. It should be the duty of all the instructors that they
should teaches the children, about the positive perspectives , understanding and
acknowledgement.
Question 24
What activities can be implemented to provide Aboriginal and/or Torres Strait Islander students
with opportunities to share their culture
First of all, they should be allowed in all the general schools and rules are made in all schools so
that there is no discrimination can take place there (Hollinsworth, 2013). It will help them in
open up with others and to share their cultures. They should b allowed to take leave on the days
of their religious functions so that they can celebrate and others should also join them. Special
functions can be organized in which these people can show their hidden talents and tell them
about their cultures to others. In schools, education should be given to all the students about the
indiscrimination which will result in the better bonding of the students with the indigenous
student. There language and way of talking should be appreciated and they should not be forced
to adopt the culture of the others.

Question 25
Explain two ways in which resources can be contextualised for Aboriginal and/or Torres Strait
Islander children.
There is lack of infrastructure for the aboriginal and Torres Strait Islander people, due to which,
resources cannot be supplied to them in the proper way as needed. Building of proper
infrastructure should be thee prior thing for resources to be contextualized for them.
Children of aboriginal are critically suffering from malnutrition and hence, with the help of
NGOs, some clinical experts should be appointed for them who can take care of them and
government should also work for the arrangement of the healthy food for them
There is also lack of the learning facilities for those children. So some policies should be made
which can help those children in getting education, and to get surroundings where they can
learn without any discrimination.

AT2 Project
Indigenous people can be located in Queensland, western Australia,
Northern territory, new south Wales, Victoria, south Australia and Tasmania.
There was estimated that these people are having 250 different languages out of
which 20 were spoken by most of them. These languages are known as Pama
Nyungan languages. Due to poor economic condition, the diet of the indigenous
people is having less nutrition and energy value. Males of these communities have
the work of protecting the family and to arrange food, while women’s
responsibilities are to do household works. Indigenous people’s cultures include
paintings and other crafts and art works. In Australia, due to discrimination with
them, most of the children of this community are illiterate. More information about
this group can be collected through internet and from the media like television
shows, radios, etc. helpful communication strategies can include the use of
respected words for them and by learning few phrases from their languages. For
managing the conflicts and misunderstandings, governments are making certain
policies and also running campaigns to clear the misunderstandings. At school and
work place, discrimination can be avoided by treating them like they are just from
some other cultures and nothing else. By talking to them and giving equal
opportunities as others, discrimination can be avoided. Indigenous people have

health related problems due to lack of nutritional food supply and limited
healthcare resources. While searching for some interpreter, the best person can be
from the indigenous community itself. It is so because, along with the translation
of language, they wil be able to communicate the emotions and some religious
beliefs also with great efficacy. After the migration, when European colonists
invaded the Australia, they seized the water supply of these people. They also
inhibited the health care facilities and a major population of them died due to
healthcare reasons. Then in the frontier war, colonists stared conflicts with these
people and in recent time, general population started doing discrimination with
them. Providing them a good learning environment can help them in developing
their arts and they can be able to earn money then which will improve their overall
living conditions. The main barriers to the learning include the discrimination with
them. Schools do not allow them to sit with the general population. If any health
care issue is found with an indigenous student in the school, then according to the
government policies, school will receive the full cash back of whatever bills they
have to pay for the treatment of that student.
Barrel Well Community can be located in the Ajana townsite within the

Shire of Northampton in Western Australia. Their diet includes the vegetables and
fruits which they grow in that area. Their diet is insufficient in providing the daily
necessary nutrients to them. Both man and woman involves in the farming
activities. There is no gender discrimination amongst them. Their children went to
the Ajana school which is poorly developed. Information about them can be
collected by either talking to them directly or through the media and the articles
which publish information on them. When talking about the students, special care
should be given so that no discrimination can be done with them while providing
education to them. Main resources for their livelihood is farming and sometime
fishing in the nearby lakes.

References
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