Assessment Description of Hospitality Management

MULTIPLE CHOICE – KNOWLEDGE TEST
Teaching Team HOSPITALITY
Student Name Student No.
Teacher Semester/Year
Program Name and Code SIT50416 – DIPLOMA OF HOSPITALITY MANAGEMENT
Unit Name and Code SITXHRM002 – ROSTER STAFF
Assessment Description and
Version
ASSESSMENT B – MULTIPLE CHOICE – KNOWLEDGE TEST
INSTRUCTIONS TO CANDIDATES
This assessment is made up of multiple choice questions.
 Each multiple choice question has four (4) responses. There is only one (1) correct answer.
 Read all questions carefully before answering.
 Attempt all questions.
 For multiple choice questions, circle the letter beside correct answer or fill in the correct circle. If you make a mistake cross out the entry
and circle the correct answer. Clearly indicate ONE answer only.
 Do not begin to write until instructed to do so.
 Check with your supervisor if you are allowed to use a dictionary, calculator or other resources.
 All mobile phones are to be switched off before the commencement of the examination.
 No other papers, books or resources are allowed. All other documents and resources must be left with the supervisor.
 All writing and working to be done on the answer sheets.
 If you require any assistance during the examination, raise your hand and the supervisor will attend to you.
 Please observe strict silence.
There may be variations to these Instructions to Candidates for specific examinations. Your Supervisor will explain any specific requirements.
Examiner Comments and Feedback
Result
S = Satisfactory
NS = Not Satisfactory
NA = Not Assessed
Reassessment
S = Satisfactory
NS = Not Satisfactory
NA = Not Assessed
Assessment B  Knowledge Test S | NS | NA S | NS | NA
Comments and Feedback:
The Students overall result was: □ Satisfactory □ Unsatisfactory □ Resit Required
Student
Name
Examiner
Name
Student
Signature
Examiner
Signature
Date Date
Choice Business College Pty Ltd
ABN 28 130 302 000 | RTO 41297 | CRICOS PROVIDER CODE 03444C
V 2.0 Last updated 11 December 2016

SITXHRM002 – ROSTER STAFF – Multiple Choice – Knowledge Test
1. Read the following description of a workplace agreement and then select the type of industrial
relations document it describes.
A structured and agreed upon set of terms and conditions of employment for a particular industry or
sector within an industry. Along with terms and minimum conditions, it also lists job roles and typical
duties undertaken as part of the daily activities within each role, along with the minimum hourly pay
rates for each classification, penalty rates, allowances and leave entitlements.
(a) An enterprise agreement.
(b) An Australian workplace agreement (AWA).
(c) An award.
(d) A collective enterprise agreement.
2. Which of the following details or conditions is generally not covered in an award or workplace
agreement?
(a) The minimum number of hours between shifts.
(b) The total number of work days in a work week or rostering period.
(c) The minimum and maximum number of hours to be worked within a shift.
(d) The maximum hourly pay rate an employee can receive.
3. The development of staff reward and recognition programs, promoting awareness and support of the
enterprise’s values and vision for the future and encouraging staff to actively get involved in the
continual improvement process are just some ideas for maximising...
(a) operational efficiency.
(b) labour costs.
(c) availability of workers.
(d) environmental sustainability.
4. Make the following statement correct by selecting the correct word from the choices to fill in the gap.
Operational efficiency and how effectively staff function is, in part, linked to how well they are inducted
on commencement and the level of initial and ongoing ___________ they receive.
(a) communication
(b) training
(c) motivation
(d) resources
5. What documentation needs to be altered and mutually agreed to by each existing staff member
involved, if the enterprise decides to multi-skill or cross-train staff, enabling them to perform combined
duties or perform two or more job roles?
(a) Job specifications.
(b) The award.
(c) Training techniques.
(d) Probationary reports.
Choice Business College Pty Ltd
ABN 28 130 302 000 | RTO 41297 | CRICOS PROVIDER CODE 03444C
V 2.0 Last updated 11 December 2017