SITXHRM00 Project Tasks Activities Teaching Team

SITXHRM002 - ROSTER STAFF – Project Tasks
Teaching Team HOSPITALITY
Student Name Student No.
Teacher Semester/Year
Program Name and Code SIT50416 – DIPLOMA OF HOSPITALITY MANAGEMENT
Unit Name and Code SITXHRM002 – ROSTER STAFF
Assessment Description ASSESSMENT A – PROJECT TASKS
INSTRUCTIONS TO CANDIDATES
This assessment is made up of case study scenarios, interview, document processing and short answer questions.
 The questions are divided into tasks according to the elements within the unit of competence. There are four tasks in this
unit.
 You are required to provide a response to all the tasks and questions in each section.
 You may source information to answer the questions from the learner guide, multimedia or paper-based resource for this
unit.
There may be variations to these Instructions to Candidates for specific examinations. Your Supervisor will explain any specific
requirements
Result
S = Satisfactory
NS = Not Satisfactory
NA = Not Assessed
Reassessment
S = Satisfactory
NS = Not Satisfactory
NA = Not Assessed
Assessment A  Project Tasks S | NS | NA S | NS | NA
Comments and Feedback:
The Students overall result
was: □ Satisfactory □
Unsatisfactory
□ Resit Required
Student
Name
Examiner
Name
Student
Signature
Examiner
Signature
Date Date
Choice Business College Pty Ltd
ABN 28 130 302 000 | RTO 41297 | CRICOS PROVIDER CODE 03444C
V 2.0 Last updated 6 December 2017
1

SITXHRM002 - ROSTER STAFF – Project Tasks
Choice Business College Pty Ltd
ABN 28 130 302 000 | RTO 41297 | CRICOS PROVIDER CODE 03444C
V 2.0 Last updated 6 December 2017
2

SITXHRM002 - ROSTER STAFF – Project Tasks
PROJECT TASK 1
This assessment relates to elements 1 and 2 from this unit:
1. Develop staff rosters.
2. Present and communicate rosters.
This assessment addresses the following required skills and knowledge:
Skills
 Organisational skills to plan rosters to meet operational needs.
 Literacy skills to develop potentially complex roster documentation.
 Communication skills to consult with colleagues, ask questions and confirm requirements,
and listen, understand and interpret verbal and non-verbal messages.
 Numeracy skills to undertake planning activities involving dates, times and staff ratios.
Knowledge
 Factors to be considered when developing rosters, including legal or industrial provisions in
the relevant work context.
 Formats for the presentation of staff rosters and details to be included.
Case study: Develop a roster
Scenario
You manage a department of five full-time employees of equal seniority and ability, and each is
on the same hourly rate of pay. The names of your staff are Allison, Bernie, Charles, Donna and
Effie.
The following requests have been made to receive specific days off over the next roster period,
all of which you hope to accommodate if possible.
Allison: Requests all Saturdays off in February.
Bernie: Requests to be rostered off or on late shifts on Saturdays so he can watch his son
play cricket.
Charles: Requests the 13th to 16th February off (4 days) to attend his sister’s interstate
wedding.
Donna: Cannot work Sundays on the 7th, 14th and 21st February as her husband is overseas
on work and she has nobody to look after her young children.
Effie: Requests Saturday 6th and Sunday 7th off to attend a Greek cultural festival.
The enterprise requires two staff members for the early shift (0700 to 1530) and two staff
members for the late shift (1500 to 2330) from Monday to Friday and only one staff member per
shift on the weekends. A third staff member is required for a ‘swing shift’ (0900 to 1730) on
Fridays as it is typically the busiest day of the week.
1. On the next page you will find the completed first week of a four-week roster. You are
required to complete the roster for the next three weeks using the blank roster grids.
The rostering guidelines are as follows:
 No early shift directly after a late shift except in response to a request for a particular day off.
 Avoid late finishes and early starts around a single day off.
Choice Business College Pty Ltd
ABN 28 130 302 000 | RTO 41297 | CRICOS PROVIDER CODE 03444C
V 2.0 Last updated 6 December 2017
3

SITXHRM00 - ROSTER STAFF – Project Tasks
 Staff are to have two consecutive days off each week unless there is a particular request for
time off.
 Staff are not to work more than 10 days in a row
 To be fair to all staff, try to roster each staff member on an equal number of early and late
shifts throughout the course of the four-week roster.
To assist you with this task, follow these steps:
(i) Use a pencil for this task, as you will need to continually adjust the roster until it all fits
together, as per the guidelines.
(ii) Pencil in all staff requests first.
(iii) Commence with the first employee and looking at the first week of the roster, continue
through to the next weeks paying attention to the times of their shifts and requested days
or shifts off.
(iv) Continue in the same way with each of the other employees making sure that the
enterprise requirements concerning the number of staff to be on duty at any one time are
followed.
(v) Remember that staff requests are just that, requests. The staff are employed on the
condition that they will be rostered according to the needs of the enterprise. However,
accommodating as many requests as possible will assist in keeping a harmonious
workplace.
Four week roster
Key E = Early (0700-1530)
L = Late (1500-2300)
S = Swing Shift (0900-1730)
RDO = Rostered Day Off
Week One
Name Monday
25th Jan
Tuesday
26th Jan
Wednesday
27th Jan
Thursday
28th Jan
Friday
29th Jan
Saturday
30th Jan
Sunday
31st Jan
Allison E E E E E RDO RDO
Bernie RDO RDO E E E E E
Charles L L RDO RDO L L L
Donna E E L L L RDO RDO
Effie L L L L S RDO RDO
Week Two
Name Monday
Feb 1st
Tuesday
Feb 2nd
Wednesday
Feb 3rd
Thursday
Feb 4th
Friday
Feb 5th
Saturday
Feb 6th
Sunday
Feb 7th
Allison E E E S RDO E E
Bernie E E E RDO L L L
Charles E E E E E RDO E
Donna E E L E E L RDO
Effie L L RDO RDO L L L
Choice Business College Pty Ltd
ABN 28 130 302 000 | RTO 41297 | CRICOS PROVIDER CODE 03444C
V 2.0 Last updated 6 December 2017
4