Communication Skills in Healthcare Settings

This document discusses the importance of effective communication in healthcare settings, including the range of people healthcare workers might communicate with and how to meet the communication needs of individuals. It also explores how communication can affect relationships with colleagues and individuals accessing healthcare services, as well as the outcome of care for individuals. The document provides examples of factors that can affect communication, ways to discover an individual's communication needs and preferences, and different communication methods that can be used to meet those needs and preferences.

Level 2 Certificate in Understanding Working in the Health Sector
Unit 2: Communication skills for working in the health sector
Assessment
You should use this file to complete your Assessment.
How to complete and send your Assessment
 Save a copy of this document, either onto your computer or USB drive.
 Work through your Assessment, remembering to save your work regularly
 When you’ve finished, print out a copy to keep for reference
 Then, go towww.vision2learn.comand send your completed Assessment to your tutor via
your My Study area – make sure it is clearly marked with your name, the course title and
the Unit and Assessment number.
Please note that this Assessment has 17 pages and is made up of 5 parts.
Name:
Part 1: Understand the importance of effective communication
This part will help you to evidence Learning Outcome 1: Understand the importance of
effective communication
Learning objective Place in Assessment
1.1Explain why effective communication is important in
healthcare settings
Question 1 Page1
1.2 Describe the range of people healthcare workers might
communicate with during work activities
Question 2 Page2
1.3 Describe how communication can affect:
 Relationships with colleagues
 Relationship with an individual
 Outcome of the episode of care for an individual
Question 3a,b&c Page 2-3
1.4 Explain how effective communication can improve the
experience of those accessing healthcare services
Question 4 Page 3
© Copyright Creating Careers Ltd, 2015. All rights reserved. Page 1

1. Inside the box below,explainwhy it is important to communicate effectively in healthcare
settings.[1.1]
1.1 Communication is determined as a science as arts. It involved different activity related to
listening and speaking. Therefore, the appropriate communication skill is necessary for
interaction among more than two individual person that help in exchange their ideas,
information as well as opinions that helps in interaction with one another during particular
phase of time period. In context of NHS, it is necessary to effectively communicate with one
another in order to provide appropriate services to its user during particular phase of time.
Therefore, it has been analysed that appropriate communication is necessary to conduct
different task and activity related to providing health services to its patient that help in
increasing brand image and reputation of company in front of customer at marketplace.
2. Using the table below, describe the range of people you might communicate with during
your work in the health sector.
Include 5 different examples. For each person you identify, include a description of a
situation when you would need to communicate with them and the most appropriate form
of communication to use in each situation.[1.2]
Type of person Situation Appropriate form of
communication
1.Colleagues The staff into healthcare
industry would communicate
with colleagues all day in
case it’s developing a brief
enquiry regarding patients it
will interact one way or
other. It is considered as
informal communication in
which the manager focuses
on effectively interacts with
its employees in order to
Informal

Level 2 Certificate in Understanding Working in the Health Sector
Unit 2: Communication skills for working in the health sector
satisfy them.
3. Patients Within healthcare industry
staffs will then communicate
with various patients. In
clinic or other areas, the
patient who would be there
for longer time duration they
would then understand if it
cared. Within respective
sector when staff initially
meets with patients then this
is crucial that it meet as well
as talk in friendly way. If
however workers understand
to know their patient
effectively where they could
begin speaking at informal
way as this will develop
affirmative relations.
Therefore, it is necessary to
maintain effective relation
with its employees for
conducting different task in
an appropriate manner.
Formal
3. Manager or senior health
care employees.
Within health care industry
where staff would have to
talk to manager or senior
member. So, in this it
includes various professional
discussion regarding serious
issues. Also, this is vital to
highlights stronger listening
competencies and
Formal
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confidentiality using
languages. It is necessary to
maintain effective relation
with its employees for
conducting different task in
an appropriate manner.
4. Relatives of patients Whole patients as well as
relatives have to be
approached in formal way
where they would have
effective approach
intocontact where this would
be an effective contact point
for staff who are struggle for
contacting the patient.
Moreover, this is also
essential that they are trusted
to care for its relatives,
therefore during
communication professional
are vital. It is considered as
informal communication in
which the manager focuses
on effectively interacts with
its employees in order to
satisfy them.
Informal
5. Other service staff Within healthcare setting,
whole attendants, cleaner and
other whole illustration of
individual are which a health
care staff can communicate.
Also, this is essential for
greeting these person friendly
way and develop effective
Informal

Level 2 Certificate in Understanding Working in the Health Sector
Unit 2: Communication skills for working in the health sector
impression.
6. In the boxes describe how communication can affect the following:
3a.Relationships with colleagues [1.3]
It is necessary for organisation to appropriately communicate with others in order to maintain
appropriate relationship with them. On the other hand, poor communication provides
contribution in increasing conflict and issue within business organisation. Therefore, it also
decreases confidence level of an individual person during particular phase of time period.
Hence, it has been analysed that the poor communication create issues and conflict within
individual person of company that imposes a direct impact on colleagues. The manager of
chosen organisation named as NHS is effectively communicate with its colleagues otherwise
it demotivate individual person to perform their work during particular phase of time period.
3b.Relationships with individuals accessing healthcare services [1.3]
Communication is important part of caring relationship and others to encourage trusting
relationship with other individual person. Therefore, it is necessary to effectively
communicate with other individual person otherwise it imposes negative impact on individual
person of during particular phase of time period. In context of NHS, the service provider
effective communicates with patient in order to provide effective services at a time.
There are different method of communication that helps in satisfying the need and want of
customer.
Match vocabulary to audience it is significant to be capable to speak in various register
involving some formal or informal talks. It helps in making sure that's use of word which will
be understood by audience in an appropriate manner.
Voice Tone fit to situation it is important for speaker to vary their tone in different situation
so that it is understood by the employees during particular phase of time period. To address
issues with subordinate in one to one meeting it is necessary to address different kind of issue
with subordinate in order to conduct meeting in an appropriate manner. The organisation
focus is on address various situation of subordinate for conducting various tasks in an
© Copyright Creating Careers Ltd, 2015. All rights reserved. Page 5

appropriate manner.
3c.Outcome of care for an individual accessing healthcare services [1.3]
Effective communication is significant for healthcare provider to protect its patient, save cost
and increasing operating efficiency during particular phase of time period. Effective
communication helps in reducing the chances related to medical error. Therefore, it is
necessary to interact with patients in an appropriate manner and otherwise it impact
negatively impact on the individual person related to health care. It helps in achieving
positive outcomes in future period of time.
7. Use the box below to explain how effective communication can improve the experience
of a patient accessing a healthcare service.[1.4]
If the service provider communicates effectively with its patient then it increases experience
level in future period of time. If the management team of NHS communicate effectively in
relation to its medical treatment with its patient that increases their trust level towards
services provided by organisation and they regularly comes for treatment that is performed by
service provider of organisation.It has been examined that effective communication leads to
improving the experience of a patient in a healthcare services for example in context of NHS,
they have a effective management which communicate in proper manner to all employees.
Now that you have completed part 1 of your Assessment, remember to save the work you
have done so far – you will need to send your work to your tutor for marking once you have
completed all 5 parts of this Assessment.

Level 2 Certificate in Understanding Working in the Health Sector
Unit 2: Communication skills for working in the health sector
Part 2: Understand how to meet the communication needs of individuals
This part will help you to evidence Learning Outcome 2: Understand how to meet the
communication needs of individuals
Learning objective Place in Assessment
2.1 Give examples of factors that can affect communication
with individuals accessing healthcare services
Question 1 Page 4
2.2 Describe ways to discover an individual’s
communication needs and preferences
Question 2 Page4
2.3 Explain how different communication methods could
be used to meet an individual’s communication needs and
preferences
Question 3 Page 5
2.4 Describe how to check that communication has been
understood
Question 4 Page 5
1. List examples of factors that could affect communication with people accessing healthcare
services.[2.1]
Factor How communication is affected
Body language
There are different factor which impose
direct impact on communications such as
body language, tone of voice, Gesture as well
as many more.
Body language is determined as a main part
of our body language. Therefore, if the
service provider does not match their body
language with words then the patient is not
really interested in listening them. For
example, in context of NHS if the doctor
does not effectively match their words with is
© Copyright Creating Careers Ltd, 2015. All rights reserved. Page 7

its body language than the patient is not
interested in taking any type of treatment
during particular phase of period.
Tone of voice
Tone of voice is the other factor which
imposes direct impact on mindset of a patient
or client. Therefore, it is necessary for doctor
to have effective tone of voice so that they
take treatment during particular phase of time
period
Gesture
Gesture is other movement that help in
understanding other individual person to
effectively communicate by using their hand
gesture. The doctor focuses on using
effective gesture that increasing confidence
level of patient if he is suffering from any
kind of disease.
2. Inside the box below, describe ways you could discover an individual’s communication
needs and preferences.[2.2]
It is necessary to understand the needs and wants by interacting with colleagues in an
appropriate manner. Therefore, it is necessary to have an informal communication with
colleagues in order to analyse their needs and wants during particular phase of time period.
It helps in increasing the performance level of an individual person which will be useful in
taking decision for achieving favourable outcomes. It is important to discover and
individual communication needs as well as preferences so that it is easy to understand the
importance of message in healthcare settings. It is also crucial to be aware about needs of

Level 2 Certificate in Understanding Working in the Health Sector
Unit 2: Communication skills for working in the health sector
communication which leads to delivering of a higher productivity. By properly focusing on
these way of communication it is easy to access to opportunities and. Furthermore, it
communication is developed and carried out by various means such as verbal and oral
communication.
Communication could be also done through speaking with professionals,speaking with
professionals such as nurse, district nurse, mental health nurse etc.
Cognitive function level
It is defined as function in which it is mental process that is included in acquiring of
knowledge , manipulation of credentials & reasoning. This function comprises of
perception, memory, learning, attention, decision making etc.
Barriers that might impede the speech are-
 Lack of eye contact- During speech, it is most common barrier that is being faced
in which if the speaker is unable to maintain eye contact than it he/she cannot get
attached with audience.
 Information overload- This is another barrier in which occur due to overload of
information it can impact on speaker speech as audience might get distracted.
 Comprehension of expressed language- This is also barrier in which repetition of
words can negatively impact on speech.
I
3. Complete the table to explain how various communication methods could be used to meet
different needs and preferences of healthcare service users.[2.3]
Individual’s needs and preferences Suitable communication method
A service user with hearing difficulties Confront the hearing-impaired individual
person, on similar level and in superior light
whenever possible. In addition to this,
position yourself in order to shine the light on
face of service provider, not in eyes of user.
Herein, the service provider focuses on using
sign or symbol in order to communicate with
its user in an appropriate manner that helps in
© Copyright Creating Careers Ltd, 2015. All rights reserved. Page 9

interacting with them in proper manner. With
using of such communication methods, it is
easy to provide reliable support to people.
Patient with dementia The service provider adopts hand gestures as
well as facial expression in order to
communicate with these types of patient. In
addition to this, the patients who suffer from
dementia understand the method such as
facial expression, gestures that are used by
service provider in order to communicate
with them properly. Patients with dementia
are unable to communicate with others in
proper manner.
A shy 5-year-old child It is necessary to repeat sentences to its
children and also focus on replace mistakes.
And, it is necessary for service provides to
make eye contact with child for communicate
child in an appropriate manner. Herein, their
main focus is on repeat sentence again and
again in order to understand the information
which service provider want to communicate.
A 5 year old child who is shy often find it
difficult to present ideas or thoughts in
proper manner. This negatively impact their
characteristics.
Waiting room- To deal with a shy 5 year old
boy, matter is needed to be discussed in
waiting room so that shy child is able to
express properly.
Showing picture- It is also another effective

Level 2 Certificate in Understanding Working in the Health Sector
Unit 2: Communication skills for working in the health sector
way through a shy child can be deal with as
ideas can be expressed through showing
pictures or making them into pictures.
Patients in a crowded waiting room Notification of delays is the method used by
service provider in order to communicate
with patient in crowded waiting room. In
addition to this, herein, service provider
provide mail to its patient to come to meet
some other day in order communicate them
properly. The heath care staff could record
this as well as try to develop things that
patient have a complaint with. It has been
formed very tough for service users to obtain
appointments when required. Also, the
complaints numbers are written there. As a
portion of healthcare centre complaint they
have to become competent to always tell their
administrative of what complaints is
regarding so that they can able to resolve
that.
4. Describe four ways that you could check that communication has been understood by an
individual.[2.4]
Ways to check that communication has been understood
Ask the receiver: it is the method which is used for increasing their understanding level
whether receiver understood the message or not. You ask receiver tell me what you just heard
is the way which is helpful in increasing understanding level whether receiver understood
your message or not.
2. Ask the receiver to do something in context of the message. The sender asks the
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receiver to act in context of messages in order to communicate him whether he understood
the message or not.
3. Make it concise and preciseit is necessary to send the message which is concise and
precise so that the receiver understood their message in clear manner.
4. Check spelling it is the method which is used by sender so that the receiver understood
that message in an appropriate manner.
Now that you have completed part 2 of your Assessment, remember to save the work you
have done so far – you will need to send your work to your tutor for marking once you have
completed all 5 parts of this Assessment.

Level 2 Certificate in Understanding Working in the Health Sector
Unit 2: Communication skills for working in the health sector
Part 3: Understand how to promote effective communication
This part will help you to evidence Learning Outcome 3: Understand how to promote
effective communication
Learning objective Place in Assessment
3.1 Give examples of ways to use verbal and non-verbal
communication
Question 1 Page7
3.2 Describe barriers to communication Question 2 Page7
3.3 Suggest ways to overcome barriers to communication Question 3 Page 8
1. Use the box below to give examples of verbal and non-verbal communication.
Identify two types of verbal and non-verbal communication and briefly describe how they
can be used effectively in the right-hand column.[3.1]
There are different kinds of verbal as well as
non verbal communication barrier which is
arises during particular phase of time period.
Verbal includes interpersonal and
intrapersonal communication method. And
non verbal communication includes
posture, gesture and eye contact.
Verbal
There are different kind of verbal
communication adopted by NHS which is
going to be mentioned below:
1. Intrapersonal communication this kind
of communication is considered as extremely
private and also restricted to ourselves.
Way to use it effectively
Conveying feedback in an appropriate
manner that must be specific.
Advising other person in respect of
appropriate course of action.
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2. Interpersonal communication this is a
kind of communication which is take place
among two individuals and it is determined
as a one to one conversation
Non-verbal
There are different type of nonverbal
communication such as physical
characteristic, body movements and many
more.
Posture this is a non verbal communication
method in which the individual person
observe how to stand in front of others while
communicating them.
2. Eye contact this is determined as other
communication method that signifies your
interest as well disinterest. If you do not
make eye contact with other person then it
shows dishonesty.
It is used when individual person provide
suggestion to other.
This communication shows honesty and
dishonesty during particular phase of time
period.
2. In the right-hand column, describe the different barriers to communication in terms of:
[3.2]
Environmental barriers The Environmental Barriers involves barrier related to place,
space, climate as well as noise. Therefore, the environmental
barriers distract one another to effectively communicate in
order to perform various functions in appropriate manner.

Level 2 Certificate in Understanding Working in the Health Sector
Unit 2: Communication skills for working in the health sector
Social barriers Social barrier involve social psychological phenomenon which
are norms, values as well as behaviour of an individual person
during particular phase of time period. Therefore, social barrier
distract in communicate effectively with other person.
Personal barriers Personal barrier is related toage discrimination, fear, and
interact with toxic people and many more. Therefore, this
barrier does not effectively communicate with other person.
3. Read through the scenarios below and, for each one, suggest ways in which the
barriers to communication can be overcome. [3.3]
Scenario1: A patient has arrived for an appointment at a GP surgery and so immediately
visits the reception to be checked in. The patient does not speak English as first language and
he is struggling to communicate that he is running a few minutes late. As a result, he is
worried that he has missed his appointment slot altogether.
Be aware of language tone and content The main focus is on analysing the fact that
message must communicate in clear language. Therefore, the language of message is such
that which increasing awareness regarding language which is understands by the receiver
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during particular phase of time period.
Scenario 2: A health visitor, Shobna, has an appointment with Sue, an elderly patient who is
hard of hearing and has her TV playing at a very high volume. Shobna struggles to
communicate her concerns about the patient’s dietary habits and overall health because of the
loud noise.
Follow up communication for making appropriate communication, the management team
should appropriately try to understand weakness related to communication system. Their
focus is on understanding and make appropriate communication during particular phase of
time period
Scenario 3: A patient confronts a receptionist as they have waited over an hour to be seen by
a doctor. As a result, the patient is now late in returning to work and may receive a warning
from their employer because they have been recently arriving late on a regular basis.
Clarify ideas before communication the person who wants to interact with the other
individual must be clear in their mind regarding what he need to say. He increases his
understanding level regarding objective of its message and must be arranged in an appropriate
manner.
Now that you have completed part 3 of your Assessment, remember to save the workyou
have done so far – you will need to send your work to your tutor for marking once you have
completed all 5 parts of this Assessment.

Level 2 Certificate in Understanding Working in the Health Sector
Unit 2: Communication skills for working in the health sector
Part 4: Understand how to maintain accurate and complete records
This part will help you to evidence Learning Outcome 4: Understand how to maintain
accurate and complete records
Learning objective Place in Assessment
4.1 Explain how to report and record work activities Question 1 Page10
4.2 Explain the importance of accurate record keeping Question 2 Page11
4.3 Outline what actions to take when there are concerns
over the recording, storing or sharing of information
Question3 Page 12
1. Explain how to report and record the following work activities in relation to
patients/service users or customers. Add one more example of your own to the table.[4.1]
Work activity Explain how to report it
A patient slips on a
wet floor on the
hospital ward where
you work.
Healthcare staff could report as well as record the task based upon
circumstances. For respective situation, it has an incident report where
they have to write down what accident was as well as how this
happened. Also, what are the risks was which caused it so that not else
can be injured. Respective kind of incident they could be reporting as
well as recording several practices of work. Within health industry
service, records are essential aspects for patient development.
Moreover, records which they have kept are to be signed as well as
dated so that they may keep records regarding whole incidents as yet
happen. Also, the reports are to be as reliable as possible for specific
areas to develop it. Along with this, their record and report have to be
always comply with data protection act and also firm’s policy.
© Copyright Creating Careers Ltd, 2015. All rights reserved. Page 17

You work in a GPs’
surgery and discover
that one of the fire
alarms is faulty.
Health care staff could report this through recording it upon form
where caretaker is accountable for within respective industry. They
are also accountable for checking defect items as well as record it
upon check sheet of safety. Inthis, it should obtain whole equipment
checked in each 6 months if anything is wrong it have to be always
recorded and convey to supervisor. Also advise whole staff not to use
those equipments until it got repaired. Moreover, always sign and date
that in accurate way.
A patient sends a
letter of complaint
about the length of
time they had to
wait for their
appointment at the
clinic where you
work.
The heath care staff could record this as well as try to develop things
that patient have a complaint with. It has been formed very tough for
service users to obtain appointments when required. Also, the
complaints numbers are written there. As a portion of healthcare
centre complaint they have to become competent to always tell their
administrative of what complaints is regarding so that they can able to
resolve that.

Level 2 Certificate in Understanding Working in the Health Sector
Unit 2: Communication skills for working in the health sector
Your own example: For example, Patient comes to clinic as well as because stairs are not
properly placed so patient cuts it legs as well as had huge wound. So,
patient can report respective incident to particular managers and also
get sorry. So, they have to always inform to team leaders about what
have happened as well as always keep record with sign and date.
2. Take a look at this client record then explain the importance of accurate record keeping in
terms of it being:[4.2]
 Up-to-date
 Timely
 Understandable
 Legible
 Respectful
 Signed and dated
© Copyright Creating Careers Ltd, 2015. All rights reserved. Page 19

Sunny Vale Care Home Ltd, Derbyshire
Date:
Carer name: DSmith
Client name:
Notes: I cheked on Suzamme yesterday morning, she’s not right,says she’s got belly ache or
something. She left most of her food and ain’t drinking her flooids, so I gave the spare food
to George. I reckon all she needs is to go to the toilet for a number 2 – should sort her right
out. She wet herself yesterday after I got her dressed, but she had nt clean undies. I put some
of Florecnece’sknicks on her – it’s alright cos Flo don’t know what day it is, bless her! She
also lost her meds again – couldn’t find them yesterday.
Signature:
Now use the box below to write your explanation.
By above, the accurate record keeping effectiveness is monitored into above illustration.
While keeping reliable record they have to always put all things updated as well as record
whole time in faster manner and write it down in clear manner so that next individuals may
know this. They should always keep record of duration and also stay polite while writing this.
So that individuals who are seeing it do not feel offend. Moreover, they are formal while
recording as well as do not has any kind of slang into writing. The accurate record sheets
have to be signed and dated so that whatever is performed through individuals what they have
written. Along with this, accurate information significance is that all have knowledge about
all the things. Such as if heath care staff is to provide them few medication as well as
someone else will be there then, they have to call to that person which will be time taking.
Where as if it will be recorded then accordingly consultant and medication are provided to

Level 2 Certificate in Understanding Working in the Health Sector
Unit 2: Communication skills for working in the health sector
the. Without any delay.
3. In the right-hand column of the table, explain what actions should be taken if concerns are
raised over the following: [4.3]
Recording of information In case concern are enhanced describing about what have
happened into written form thereafter it have to be sent to
manager as well as it would then deal with what going to be
happen as well as what have to be develop into service. In
recording data, person would develop what information are
to be recorded as well as what is not.
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Storing of information The health care staff should store whole information into
secured manner so that they should not be leaked. In case if
this happens then the outcomes will be life reckoning. So,
they would have to develop storing information where the
information would kept as well as trying to keep data stored
in safe and secure manner.
Sharing of information The sharing of data among colleagues is effective as this is a
team work but in case information get leaked within group
then these could have huge affects and may resultsin losing
their jobs. Within information sharing, they would focus
upon whichtypes of information are to be share to whom.
Also, information sharing should be considered so that it
may observe that any confidential data can be shared very
careful manner.
Now that you have completed part 4 of your Assessment, remember to save the work you
have done so far – you will need to send your work to your tutor for marking once you have
completed all 5 parts of this Assessment.

Level 2 Certificate in Understanding Working in the Health Sector
Unit 2: Communication skills for working in the health sector
Part 5: Understand how to maintain confidentiality
This part will help you to evidence Learning Outcome 5: Understand how to maintain
confidentiality
Learning objective Place in Assessment
5.1Describe what confidentiality means in relation to the
role of a healthcare worker
Question 1 Page14
5.2 Explain why it is important to maintain confidentiality Question 2 Page14
5.3 Explain how to maintain confidentiality when sharing
information
Question 3 Page 15
5.4 Give examples of situations where confidential
information may need to be shared with others
Question 4 Page 15
5.5 Outline the relevant guidelines and legislation that
affect how information is shared
Question 5&6 Page 16
1. Using a health role as an example, describe what confidentiality means in relation to a
healthcare role in the box below.[5.1]
In context of health care, confidentiality signifies that the practitioner must keep confidential
information which is between patient as well as themselves. Therefore, in other words, the
service provider does not tell anything regarding patient to others who want to know. For
example, in context of NHS, the service provider does not share the personal information of
their patient to other individual person before taking permission of its patient, it is determined
as confidentiality.
2. Explain why it is important to maintain confidentiality.[5.2]
The key element confidentially helps in maintaining trust and loyalty of patient in particular
phase of time period. It helps in building trust among employer as well as employees and also
© Copyright Creating Careers Ltd, 2015. All rights reserved. Page 23

from business owner and they have an obligation to put the information of staff in an
appropriate manner. It help employee feel secured regarding their personal information which
is used in organisation. It is also necessary to confidential or secures the information of its
customer that help in increasing experience level of its user during particular phase of time
period. It is necessary to have confidential information for increasing brand image or
reputation of company in front of customer at market place. It also increases trust and loyalty
of its user towards services provided by management team of NHS.
3. Explain how to maintain confidentiality when sharing information.[5.3]
There are various method which is used to share the information by using confidentiality
during particular phase of time period that is given below:
Created through policies and confidential agreement it is necessary for service provider to
make appropriate agreement with other individual person to whom they want to share the
information of its patient that help in maintaining confidentiality during particular phase of
time period.
Provide regular training it is necessary to provide appropriate training to its staff member in
order to make confidentiality of information which helps in increasing experience level of
user in future period of time.
Make sure all information is stored on secure system it is necessary for NHS to make
ensure that the all information related to patient which is recorded in security systems.
4. Give three examples of when confidential information may need to be shared. You can
use any healthcare situation that you know about for your examples.[5.4]
Example 1 You can share confidential information if it is needed by law or
directed by court or it provide benefit to child or any other young
person that arise from sharing information both public as well as
individual person interest also keep in mind that must be
confidential. Therefore, in these cases the individual person can
share the information with other person if required.

Level 2 Certificate in Understanding Working in the Health Sector
Unit 2: Communication skills for working in the health sector
In context of NHS, For example, they focus on recording data and
information of employees as well as patients in their high end
security system in an encrypted way. Therefore, it is not easy for
third party to access that data.
Example 2 In reference of NHS, For example, they have security data base in
which they properly maintain data which is not disclosed by any
other person.
Example 3
For example, the NHS have a loyal employees to maintain
confidential information that helps in increasing trust level of its
employees during particular phase of time period.
5. Which guidelines affect how information is shared within your health sector organisation
or one that you are familiar with?
Provide the name of two guidelines below, then outlinethe effect each guideline has on
how information is shared in the right-hand column. [5.5]
Guideline How does it affect how information is
shared?
1. Storage of confidential information It imposes direct impact on how Information
© Copyright Creating Careers Ltd, 2015. All rights reserved. Page 25

get shared because it should locked in safe as
well as secure place where no other person
can access accept manager.
2. Password security It imposes direct impact on the information
how it is shared because the data do not
access by any other person except the
manager.
6. In the right hand column, outline relevant guidelines in terms of up-to-date legislation and
guidance which affect your work activities in the following areas: [5.5]
Area Outline
Data protection The guidance in context of legislation which
impose direct impact on activities of business
organisation. It is necessary to have up to
date legislation and keep changes according
to updated legislation act. The legislation
which is used for data Protection Act 1998.
On July 27, 2018 data protection act is
updated by law so it is necessary to protect
the data and information of an individual
person in order to conduct different activity
and function and an appropriate manner. In
addition to this, it is helpful in maintaining

Level 2 Certificate in Understanding Working in the Health Sector
Unit 2: Communication skills for working in the health sector
confidentiality of information for conducting
various tasks in an appropriate manner.
Care act 2014 The care act 2014 is act given by parliament
of United kingdom who supports caregivers
to take approach related to person centred
while safeguarding vulnerable adults.
Caldicott act 1974 This act offer guidance to organisation on use
as well as provide protection to patient
identifiable data as well as focuses on
requirement for controls on availability of
data and information and also access to it.
Access to health records act 1990 This act offers controls on administration as
well as disclosure related to maintain health
records for reduced patient.
Mental capacity act 2005 The act focuses on assessing individual
person to consider if they possess capacity to
make appropriate decision in proper time
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