Review of Key Roles in Housekeeping Department and Importance of Forecasting and Interrelationship in Accommodation Services

This document provides a review of the key roles in the housekeeping department of hospitality organizations, the importance of forecasting linen stock and other guest suppliers, and the interrelationship between housekeeping and other key departments. It also examines the importance of scheduling, maintenance, and repair to minimize disruption to guests, and discusses the importance of security in the selected organization.

Managing
Accommodation Services
Part-2

Table of Contents
INTRODUCTION...........................................................................................................................3
LO 1.................................................................................................................................................3
Covered in ppt........................................................................................................................3
LO 2................................................................................................................................................3
Covered in ppt........................................................................................................................3
LO 3.................................................................................................................................................3
Review the key roles that are part of housekeeping departments..........................................3
Asses the importance of forecasting of linen stock and other guest suppliers to ensure
sufficient supply to meet demands.........................................................................................4
Illustrate the importance of different interrelationship among housekeeping and other key
departments to ensure quality providing & services. ............................................................5
LO 4.................................................................................................................................................6
Examine importance of scheduling, maintenance or repair to minimize the disruption of
guests......................................................................................................................................6
Importance of scheduling.......................................................................................................7
Discuss importance of security according to selected organisation.......................................7
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................10

INTRODUCTION
The accommodation industry has main focus on offering services according to customer
requirements that are accommodation, food, luxury services etc., the major focus is to keep their
guest happy & satisfied. Role and functions of housekeeping department that is offered different
services to accommodation industry. Along with the specified roles played by security
department in these hospitality organisations.
TASK 1
Review the key roles that are part of housekeeping departments
There are certain key roles that are part of housekeeping department of hospitality
organisations in savoy hotel such roles are mentioned below:
Executive housekeeper: The role of housekeeping staff is to administer all the laundry
facilities and housekeeping to ensure that there is secure environment for all guests (Visser,
Erasmus and Miller, 2017). In Savoy the main role of housekeeper is to work for all seven days
of a week and perform role of scheduling of staff, organizing of work, ensuring cleanliness,
monitor response to all request of clients to maintain the specified standards by top management
(Mody, Suessand Lehto, 2017).
Floor supervisor: Floor supervisor has to manage the front end operations that is
performing of operations, delegation of tasks to from all the employees and ensuring that each
guest has remarkable experience. Floor supervisors in savoy are part of middle management
position who have to perform some of the managerial responsibilities that is delegating work,
depositing money and managing of their subordinates (Rees and French, 2016).
Day maid: In big hospitality brands such as the savoy the responsibilities of maid
includes dusting, mopping, vacuum and removing of dirt, debris from floor and other surfaces.
They have to perform role of drying, washing, folding of towels and bedding (Buonincontri,
Morvillo, Okumus and van Niekerk, 2017). All these assist in maintaining of accurate records so
that all the cleaning tasks are completed every day.
Evening maid: Evening maids have to perform role of washing of carpets, vacuum,
sweeping of surfaces, floors, cleaning of rest rooms, replacing all towels, linens, housecleaning
requests, maintaining of inventory of supplies and cleaning of records (Pycroft and Aziz, 2018).

Housekeeping office coordinator: A housekeeper coordinator is employed as part of
team and has to perform certain daily purpose and operations. They are employed towards
ensuring that housekeeping unit is operating efficiently and meet all the set standards of
performance, standards, timelines and is having proper fit with “Best practises” in the defined
budgetary parameters. These parameters are set by top management with regards to personnel
expense, supply and equipments. In Savoy the housekeeping coordinator is leading to proper
team of custodians. There are several positions that may require to perform their job roles in
irregular hours or rotational shifts (Priporas, and et. al 2017).
Asses the importance of forecasting of linen stock and other guest suppliers to ensure sufficient
supply to meet demands
Forecasting
Forecasting is a technique that is based on historical data as a stimulation for making
informed estimates that are predictive in discovery of the direction of future upcoming trends.
There has to be utilisation of forecasting to determine the way budget has to be allocated for
planning of all anticipated expenses for coming time period. It is based on project demand for
services and goods that are offered.
Importance of linen forecast
Forecasting is used by management of hospitality organisations so that if there are any
type of inaccurate forecasts them so that it may lead to a negative impact on the present
functioning of organisation. For this several statistical techniques have to be used in order to
make accurate sales forecasts that are adopted by hospitality organisations (Lisunova, 2020).
Correct forecasting of linen has many benefits such as:
Yielding across channels: Making accurate forecast will help in empowering the
revenue manager to ensure proper output across different channels. In Savoy it leads to choose
return and then maximize efficiency by managing of cost (Collins and Cooper, 2017).
Forecast for other revenue generating departments: Hotel rooms can lead to making
correct forecasts and timely forecasts for other different departments such as mini bar, laundry
etc.
Purchasing decisions: The purchase of perishable and non perishable can be improved
by making timely forecasts.

Action plan for future: Accurate forecasts can assist management of Savoy to prepare
the future action plan according to present level of cost.
Importance of guest supply:
Guest supplies are offered to guests according to the requirement of basic services that
they need which include normal bedding facilities, rest rooms (Rees and French, 2016). Special
guest amenities are offered in The Savoy in situations of special requests or of there is extra
amount that is paid for such services (Lisunova, 2020).
Brand building: When a particular hospitality brand is able to provide all the high
quality products such as soaps, shampoos, face-wash then it leads to building of brand.
Satisfaction of customers: customer satisfaction can be increased if there are high
quality and specified standard of services across all their outlets then it leads to creation of a
loyal customer base.
Aesthetic appeal: With adequate hotel supplies in The savoy there are proper guest
amenities that assist in fast of the entire process of hotel.
Illustrate the importance of different interrelationship among housekeeping and other key
departments to ensure quality providing & services.
The interrelationship between housekeeping and maintenance:
The interrelationship between housekeeping department and maintenance department is
that housekeeping has to assist in performing different types of functions to the housekeeping
staff. If there is proper communication between both the departments that it will lead to all the
necessary and important activities that are referred to the maintenance department with a formal
order system (Douglas, Lubbe and van der Merwe, 2017).
The interrelationship between housekeeping and front desk:
No particular department in hospitality sector can work in isolation. There is existence of
interrelationship between front desk and housekeeping department (Lisunova, 2020). Front desk
manager are generally involved in producing of a occupancy report that is indicating how guest
check out. Both departments are notifying each other about changes in status of rooms,
requirement of front office areas. Front office managers & executive housekeeper has to meet the
hotel requirements to avoid any type of inconvenience for the guests (Al-Laymoun, Alsardia and
Albattat, 2020).

The interrelationship between housekeeping and security
The coordination has to present between security and housekeeping department to ensure
that there is prevention from thefts, fires and safekeeping of lost property of customers (Collins
and Cooper, 2017). There are many security hazards that requires housekeeping coordinating
with other housekeeping staff members. Housekeeping is a centre circle in wheel that is focus on
maintaining of close contacts indirectly and directly with other hotel departments. There has to
be coordination amongst teams and employees so that safety and security of guests can be
properly maintained (Brien, 2020).
LO 4
Examine importance of scheduling, maintenance or repair to minimize the disruption of guests
Maintenance
Hotel maintenance department has to ensure there is proper maintenance of all the
equipments and facilities. Further they are having access to quality information that is leading to
a higher competitive advantage for the organisation. Each reactive maintained departments assist
in identification of the sources that are weak for any organisations. It also helps in identification
of all the shortcomings that are part of the operational procedures. In Savoy maintenance
department ensures that there are no malfunctions (Mody, Suess and Lehto, 2017).
Maintenance functions is part of strategic investment as helps in generation of more revenue
and improvement of guest satisfaction. Equipment failures can lead to direct negative impact on
operation's that can create high complication of problems. All such may create dissatisfaction for
guests.
Importance of scheduling
Scheduling is a area of and part of the overall hotel management system that is done to
avoid future chaos. Scheduling is a crucial part of business as in case if the advance and modern
technology hotel is not there then a own manual system is developed according to which they
schedule activities to serve their customers in a better manner. Hotel scheduling software assists
The savoy to provide incredible services to customers so that there has be flow up activities
according to limited time period (Arjona-Fuentes and et. al., 2019).

Discuss importance of security according to selected organisation
Hospitality organisation is broad industry dealing in customer services which include
lodging, food and drink service, event planning and transportation. The importance of security in
hospitality organisation is more precious (Priporas and et.al 2017). There is a need to have
security in hospitality organisation to protect from bombs, shootings and delivery of explosives
into hotel rooms. Nowadays incidents like fraud, stealing, robbing, assaults and robberies are
very common because of it there is a need to have the importance of security in hospitality
organisation.
The Savoy hotel is a five star first luxurious hotel in United Kingdom famous for its
ambience and view of the riven Thames across Savoy palace and the Thames Embankment. It
has been called “ London most famous hotel” across world (Pycroft and Aziz, 2018).
Guests who visit the hotel Savoy always make sure that they are safe and secure during
their stay at the hotel (Douglas, Lubbe and van der Merwe, 2017). At the same time, it is quiet
important for every employee and worker to remain protected and safe while working for the
organisation. Hence it is an required for hotels to have a proper security system in place to
protect the staff, guests and property of the hotel Savoy including equipments, appliances
buildings, gardens and belongings of the guest. There is a need of the management in hotel
Savoy to ensure proper security and safety systems in following areas mentioned below:
1) Staff employees: There is a need of providing the staff lockers, insurance policy, health
schemes and provident funds to every individual employee of the hotel Savoy. Protection
of clothes, sanitized restrooms are all useful things which needs to be provided by the
staff members to their guests (Arjona-Fuentes and et. al., 2019).
2) Hotel equipment: Lifts, Boilers, furniture fitting and kitchen equipments are some
important elements of the Savoy hotel which needs to be protected. There are different
areas of the hotel Savoy such as fire safety, water floods security system, security system
for earthquakes and safe vault security system which needs to be protected.
3) Protection of raw materials and goods are some of the protection which is very important
and it should cover with proper storage from the application of goods management
system.

The above discussion concludes that importance of security is a very crucial concept for
the hospitality industry. That has to be focussed by hotel savoy to achieve success and goals by
maintenance of high secure environment.

CONCLUSION
Housekeeping department have to play several roles that is based on evaluation of
relationship between key department of hospitality organisation and housekeeping departments.
Further there is understanding of the importance of communication across departments to ensure
timely services are offered to customers.

REFERENCES
Books & Journals
Al-Laymoun, M., Alsardia, K. and Albattat, A., 2020. Service quality and tourist satisfaction at
homestays. Management Science Letters, 10(1), pp.209-216.
Arjona-Fuentes and et. al., 2019. Silent threat of presenteeism in the hospitality industry:
examining individual, organisational and physical/mental health factors. International
Journal of Hospitality Management, 82, pp.191-198.
Brien, A., 2020. Productivity in SME commercial accommodation in regional New
Zealand. CAUTHE 2020: 20: 20 Vision: New Perspectives on the Diversity of Hospitality,
Tourism and Events, p.179.
Buonincontri, P., Morvillo, A., Okumus, F. and van Niekerk, M., 2017. Managing the
experience co-creation process in tourism destinations: Empirical findings from
Naples. Tourism Management, 62, pp.264-277.
Collins, A. and Cooper, C., 2017. Measuring and managing the environmental impact of
festivals: The contribution of the Ecological Footprint. Journal of Sustainable
Tourism, 25(1), pp.148-162.
Douglas, A., Lubbe, B. and van der Merwe, A., 2017. Managing business travellers’ use of
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Lisunova, M., 2020. The use of distribution channels by the accommodation sector in the
Algarve (Doctoral dissertation).
Mody, M.A., Suess, C. and Lehto, X., 2017. The accommodation experiencescape: a
comparative assessment of hotels and Airbnb. International Journal of Contemporary
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Priporas, and et. al 2017. Service quality, satisfaction, and customer loyalty in Airbnb
accommodation in Thailand. International Journal of Tourism Research, 19(6), pp.693-704.
Pycroft, L. and Aziz, T.Z., 2018. Security of implantable medical devices with wireless
connections: The dangers of cyber-attacks.
Rees, G. and French, R. eds., 2016. Leading, managing and developing people. Kogan Page
Publishers.
Visser, G., Erasmus, I. and Miller, M., 2017. Airbnb: The emergence of a new accommodation
type in Cape Town, South Africa. Tourism Review International, 21(2), pp.151-168.
Online
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