Review of Key Roles in Housekeeping Department and Importance of Forecasting and Interrelationship in Accommodation Services

Managing
Accommodation Services
Part-2

Table of Contents
INTRODUCTION...........................................................................................................................3
LO 1.................................................................................................................................................3
Covered in ppt........................................................................................................................3
LO 2................................................................................................................................................3
Covered in ppt........................................................................................................................3
LO 3.................................................................................................................................................3
Review the key roles that are part of housekeeping departments..........................................3
Asses the importance of forecasting of linen stock and other guest suppliers to ensure
sufficient supply to meet demands.........................................................................................4
Illustrate the importance of different interrelationship among housekeeping and other key
departments to ensure quality providing & services. ............................................................5
LO 4.................................................................................................................................................6
Examine importance of scheduling, maintenance or repair to minimize the disruption of
guests......................................................................................................................................6
Importance of scheduling.......................................................................................................7
Discuss importance of security according to selected organisation.......................................7
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................10

INTRODUCTION
The accommodation industry has main focus on offering services according to customer
requirements that are accommodation, food, luxury services etc., the major focus is to keep their
guest happy & satisfied. Role and functions of housekeeping department that is offered different
services to accommodation industry. Along with the specified roles played by security
department in these hospitality organisations.
TASK 1
Review the key roles that are part of housekeeping departments
There are certain key roles that are part of housekeeping department of hospitality
organisations in savoy hotel such roles are mentioned below:
Executive housekeeper: The role of housekeeping staff is to administer all the laundry
facilities and housekeeping to ensure that there is secure environment for all guests (Visser,
Erasmus and Miller, 2017). In Savoy the main role of housekeeper is to work for all seven days
of a week and perform role of scheduling of staff, organizing of work, ensuring cleanliness,
monitor response to all request of clients to maintain the specified standards by top management
(Mody, Suessand Lehto, 2017).
Floor supervisor: Floor supervisor has to manage the front end operations that is
performing of operations, delegation of tasks to from all the employees and ensuring that each
guest has remarkable experience. Floor supervisors in savoy are part of middle management
position who have to perform some of the managerial responsibilities that is delegating work,
depositing money and managing of their subordinates (Rees and French, 2016).
Day maid: In big hospitality brands such as the savoy the responsibilities of maid
includes dusting, mopping, vacuum and removing of dirt, debris from floor and other surfaces.
They have to perform role of drying, washing, folding of towels and bedding (Buonincontri,
Morvillo, Okumus and van Niekerk, 2017). All these assist in maintaining of accurate records so
that all the cleaning tasks are completed every day.
Evening maid: Evening maids have to perform role of washing of carpets, vacuum,
sweeping of surfaces, floors, cleaning of rest rooms, replacing all towels, linens, housecleaning
requests, maintaining of inventory of supplies and cleaning of records (Pycroft and Aziz, 2018).

Housekeeping office coordinator: A housekeeper coordinator is employed as part of
team and has to perform certain daily purpose and operations. They are employed towards
ensuring that housekeeping unit is operating efficiently and meet all the set standards of
performance, standards, timelines and is having proper fit with “Best practises” in the defined
budgetary parameters. These parameters are set by top management with regards to personnel
expense, supply and equipments. In Savoy the housekeeping coordinator is leading to proper
team of custodians. There are several positions that may require to perform their job roles in
irregular hours or rotational shifts (Priporas, and et. al 2017).
Asses the importance of forecasting of linen stock and other guest suppliers to ensure sufficient
supply to meet demands
Forecasting
Forecasting is a technique that is based on historical data as a stimulation for making
informed estimates that are predictive in discovery of the direction of future upcoming trends.
There has to be utilisation of forecasting to determine the way budget has to be allocated for
planning of all anticipated expenses for coming time period. It is based on project demand for
services and goods that are offered.
Importance of linen forecast
Forecasting is used by management of hospitality organisations so that if there are any
type of inaccurate forecasts them so that it may lead to a negative impact on the present
functioning of organisation. For this several statistical techniques have to be used in order to
make accurate sales forecasts that are adopted by hospitality organisations (Lisunova, 2020).
Correct forecasting of linen has many benefits such as:
Yielding across channels: Making accurate forecast will help in empowering the
revenue manager to ensure proper output across different channels. In Savoy it leads to choose
return and then maximize efficiency by managing of cost (Collins and Cooper, 2017).
Forecast for other revenue generating departments: Hotel rooms can lead to making
correct forecasts and timely forecasts for other different departments such as mini bar, laundry
etc.
Purchasing decisions: The purchase of perishable and non perishable can be improved
by making timely forecasts.