Evaluation of Leadership and Management Skills in Marriott Hotel

Assessment

TABLE OF CONTENTS
LO3..................................................................................................................................................3
P5 Evaluation of current leadership and management skill of Marriott hotel.............................3
P6 Evaluation of future management and leadership skill of Mariott hotel................................4
LO4..................................................................................................................................................6
P7 Comparison and contrast between service industry organisational change management and
leadership in implementing changes............................................................................................6
REFLECTION.................................................................................................................................8
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................10

INTRODUCTION
Leaders and manager plays important roles within organisation by managing and
motivating each individual to work hard so that firm can grow and expand its market share.
Managers are responsible for planning and effective management of resources, human so that
overall objectives can be attained. This report is about Mariott hotel that operates in tourism and
hospitality industry to provide best customers services so that their requirements can be fulfilled.
It has analysed about current and future leadership and management styles that are required by
manager and leader of Mariott while performing their different services. It has also evaluated
different service industry organisational change management system and the way leaders have
effective managed changed for growth and success of enterprise.
LO3
P5 Evaluation of current leadership and management skill of Marriott hotel
Leaders and manager have both hard and soft skills that help in effective management of
people and optimum utilisation of resources so that common objective of firm can be fulfilled.
Skills are capabilities and knowledge of individual which help it to perform various tasks easily
and comfortably so that particular goal can be achieved (Dong and et.al., 2017). There are
different hard and soft skills that are present in manager and leaders of Marriott that contributed
in motivating, influencing individual to put extra efforts so that company can gain competitive
advantages in hospitality and tourism industry.
Soft skills: These are traits or characteristics that are present in each individual which helps in
building strong relationship and effective understanding, sharing of feeling, view between each
another. Such as:
Basis Manager Leaders
Effective and good
communication: One of the
most important and necessary
skills that are present in leader
and manager of Marriott hotel
Manager has also capabilities
to share their idea, feeling to
other individual so that they
can easily perform their
respective task and
Leaders have effective
influencing and
communicating power that
induce maximum number of
employees of Marriott hotel to
3

is good communication. contributed in growth of firm. work as per its instruction to
get better outcome.
Problem solving ability:
Both manager and leaders of
Marriott hotel have specialised
knowledge to solve different
problem that are faced by
individuals while working in
the organisation.
Manager through continuous
supervision and monitoring is
able to identify their
respective problem thus find
innovative solution so that
their needs and requirements
can be satisfied (Chaffey,
Hemphill and Edmundson-
Bird, 2019. ).
Leaders listening and building
strong relationship with
employees is able to find
challenges and recommend
appropriate suggestion that
can be used by it to gain best
outcomes.
Team work skills It is another skill that is
present in manager of Mariott
hotel which state that they
have ability to delegated task
or roles that need to be
performed by each individual
so that common objectives can
be meet (Sahu, Pathardikar
and Kumar, 2018).
Leaders have ability to
coordinate and cooperate work
of different individual towards
common goals so that
company can retain its market
position and customers
satisfaction.
Decision making skill Leader of Marriott have skills
to take accurate decision for
benefits of various team
members.
Managers are responsible for
taking correct decision so that
company can attain its
respective objectives.
4