Importance of Diversity and Inclusiveness in Cross-Cultural Work

This document discusses the importance of diversity and inclusiveness in cross-cultural work. It highlights the economic benefits and consumer share capture that come with diversity. It also explores areas where cross-cultural work is necessary and provides communication techniques and strategies for dealing with conflict based on cross-cultural misunderstandings. The document emphasizes the need for cultural competence and the avoidance of stereotyping in the workplace.

Assessment (Questions)

Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
Two example which can be learn of another culture?.................................................................3
Important to consider diversity and inclusiveness?.....................................................................3
Areas where you will work across cultures in your support role.................................................3
Communication techniques when communicating with client....................................................3
When and how professional interpreters should be used.............................................................3
Three strategies of how to deal with conflict based on a cross-cultural misunderstanding.........3
Respect for diversity across all areas of work.............................................................................4
Diversity meaning........................................................................................................................4
Important to have cultural competence........................................................................................4
Meant by stereotyping, and why should it be avoided in the workplace ?..................................4
REFERENCES................................................................................................................................5

INTRODUCTION
MAIN BODY
Two example which can be learn of another culture?
 Tradition: All the culture used to follow the unique tradition another culture can help the
individual in learning new tradition of. As western culture used to follow different norms
and attributes as compare to the eastern culture.
 Knowledge: All the culture are based on unique knowledge. Different culture will help in
getting different knowledge.
Important to consider diversity and inclusiveness?
 It helps in driving the economic growth in the market.
 Also, it helps in capturing a greater consumer share in the market.
Work across cultures in your support role
Areas where you will work across cultures in your support role
As a leader will try to avoid the situation of the cultural conflict in between two
employees of different culture. Also, will try to build the diverse culture in the organization
where all the employee of different culture can work together (Gurung and Prater, 2017).
Communication techniques when communicating with client
Verbal communication: Interpersonal communication which take place between two
individual and is one on one communication. Example: negotiation for the amount of deal. Small
group communication. Example meeting in between clients BOD and companies BOD.
Non verbal communication: Body language and Behaviour. Example: explaining the
future plan with the help of the body language.
When and how professional interpreters should be used
At the time of using professional one should allow the sentence by sentence interpretation.
Another thing to use the same is that use more slowly rather than more loudly.
Three strategies of how to deal with conflict based on a cross-cultural misunderstanding
First technique which can be used the avoiding by just withdrawing from the conflict in
the organization. Accommodating can be another technique which can be used. Compromising is
the another technique which can be used.

Respect for diversity across all areas of work
Will make the different diversity policy in the organization, Providing the diversity training to
the different employee in different department (Bleidorn and et.al., 2016). Also, by the way of
Reassess the different benefit which is given to the employee and improving on that point in the
organization.
Diversity meaning
Diversity in the team means building the team in the organization which has the employee of all
the different background and dimension. This dimension and background can be the age,
nationality, religious background, functional background or task skills, sexual orientation, and
political preferences, among others.
Important to have cultural competence
Cultural competence in the organization used to increase the mutual understanding among the
different employee who is in the organization. Also, it helps the business in seeing the better
flow of creative idea at the time of any problem used to arise in the organization (Adams, and
Bell, 2016. Also, reduces the chances of unwanted thing which used to occur in the
organization.
Meant by stereotyping, and why should it be avoided in the workplace ?
Stereotype is a wrong or the mistaken belief which many employees and the people used to have
about the other based on how they look on the outside. It should be avoided in the organization
as it used to create the situation of the conflict and also used to impact the efficiency of business
(Hunt, Layton, and Prince, 2015).

REFERENCES
Gurung, A. and Prater, E., 2017. A research framework for the impact of cultural differences on
IT outsourcing. In Global sourcing of services: strategies, issues and challenges (pp.
49-82).
Bleidorn, W and et.al., 2016. Age and gender differences in self-esteem—A cross-cultural
window. Journal of personality and social psychology, 111(3), p.396.
Adams, M. and Bell, L.A. eds., 2016. Teaching for diversity and social justice. Routledge.
Hunt, V., Layton, D. and Prince, S., 2015. Diversity matters. McKinsey & Company, 1, pp.15-
29.