Cultural Diversity and Conflict Resolution in Perfect Coffee Bar

Perfect Coffee Bar
Simulation

Table of Contents
Table of Contents.............................................................................................................................2
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Development of the communication strategies for the achievement of work responsibilities
.....................................................................................................................................................1
1.2 Development of team charter to ensure consultation............................................................2
1.3 Development of processes to ensure that issues are resolved................................................2
1.4 Facilitation of feedback to team on outcome of consultation processes...............................3
TASK 2............................................................................................................................................4
2.1 Establishment of the policies and procedures to ensure cultural diversity and ethical values
are followed.................................................................................................................................4
2.2 Gaining and maintain the trust and confidence of colleagues...............................................4
TASK 3............................................................................................................................................5
3.1 Using the networks to build workplace relationships............................................................5
3.2 Ongoing planning to ensure workplace relationships are developed and maintained...........6
TASK 4............................................................................................................................................7
4.1 Establishment of the processes and systems to ensure that conflict is identified and
managed.......................................................................................................................................7
4.2 Implementation of the strategies to ensure that difficulties in workplace relationships are
identified and resolved.................................................................................................................7
4.3 Development and implementation of an action plan to address the identified difficulties....8
CONCLUSION................................................................................................................................8
REFERENCES................................................................................................................................9

INTRODUCTION
Emotional intelligence could be defined as the ability of individuals to analyse emotions
of their own and others so that it could be discriminated that the emotions are able to label them
appropriately or not (Campos and Kim, 2017). Present report is based upon Perfect Coffee Bar
which is an entity that is involved in the retail activities of coffee products. All the items that are
sold by it are sold through mobile coffee booths. This report covers various topics such as
development of communication strategies, team charter, processes etc., facilitation of feedback,
establishing policies and procedures, managing the development and maintenance of
relationships etc. Additionally, the way in which difficulties should be managed to get positive
outcomes is also covered in this report.
TASK 1
1.1 Development of the communication strategies for the achievement of work responsibilities
Team communications plan: The communication plan below is for two on the booths of
organisation
Meetings Purpose Duration Team member 1
(Manager)
Team member 2
(Department
head)
Daily meeting Analysing work
of all the team
members.
20 to 30 minutes
Weekly team
meeting
Evaluating the
weekly profits.
1 to 2 hours
Monthly team
meeting
Determining
enhancement in
profits and sales
3 to 4 hours ✓
Quarterly team
meeting
Evaluating
progress of work.
4 to 5 hours
One on one
monthly
meeting
Taking
suggestions from
all the staff
10 to 15 minutes ✓
1

members
regarding
improvements.
Six-month
performance
review
Evaluation of the
progress of
operations.
10 to 12 days
Twelve-months
performance
review
Determining
performance of
the enterprise
and formulating
strategies for
future.
20 to 30 days
1.2 Development of team charter to ensure consultation
Serial
no.
Procedure and techniques Strategies for communication
1 Preparing self and work area for
consultation.
Nomination
2 Utilising and preparing the client record. Restriction
3 Formulation of the consultation plan. Topic control
4 Development of different modes of
consultation.
Repair
5 Confidential consultation. Termination
6 Full public consultation. Topic shifting
7 Post decision consultation. Turn taking
1.3 Development of processes to ensure that issues are resolved
Issue register:
Issue Explanation
Lack of funding It is one of the main issues which may affect the operations
because due to this, operations could not be carried out.
Decreased customer foot Due to this issue the long-term goals of the enterprise could not be
2