Lead and Manage Effective Workplace Relationships

LEAD AND MANAGE EFFECTIVE WORKPLACE
RELATIONSHIPS
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Table of Contents
Introduction......................................................................................................................................4
Assessment Task 1...........................................................................................................................5
Question and Answers.....................................................................................................................5
Q1 Outline five key benefits to an organization for developing and implementing workplace
policies and procedures....................................................................................................................5
Q2 Discuss the purpose of each of the following Acts and for each Act explain why the Act is
important for ensuring effective workplace relationships:..............................................................5
Q3 Outline key steps that should be followed to identify and resolve workplace problems and to
promote effective workplace relationships......................................................................................6
Q4 Discuss three effective conflict resolution techniques that can be used to support effective
workplace relationships...................................................................................................................6
Q5 Explain the purpose of a workplace Code of Conduct and how it can assist in ensuring a
harmonious workplace.....................................................................................................................7
Q6 Discuss three reasons why networking with others within the workplace, as well as external
contacts leads to a more productive and effective workplace environment....................................7
Q7 Outline two examples of barriers to effective interpersonal communication and at least two
communication strategies that can be implemented at work to ensure effective workplace
communication................................................................................................................................7
Q8 Explain two key benefits to an employer of implementing a diversity policy and procedure. .8
Q9 Explain the value of consulting with employees on workplace issues......................................8
Q10 Explain the requirements under Modern Awards to consult with employees, including the
circumstances in which consultation is required and the steps that must be taken by employers in
consulting with employers...............................................................................................................9
Assessment Task 2.........................................................................................................................10
Developing a code of conduct.......................................................................................................10
Develop Workplace Communication and consultation Policy and Procedures............................11
Communication protocols for meetings in relation to sending out of agendas and writing up
minutes:..........................................................................................................................................11
Develop Dispute Resolution Policy and Procedures.....................................................................12
Send an email to staff:...................................................................................................................12
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Revise your workplace documents................................................................................................13
Send an email to staff....................................................................................................................13
Assessment Task 3.........................................................................................................................14
Networking Project........................................................................................................................14
Develop a networking plan............................................................................................................14
Participate in and report on a networking opportunity..................................................................15
Send an email to assessor..............................................................................................................16
Assessment Task 4.........................................................................................................................18
Managing workplace difficulties project.......................................................................................18
Prepare for meeting to resolve workplace difficulties:..................................................................18
Send an email to Beth....................................................................................................................18
Conduct meeting to resolve difficulties:........................................................................................19
Follow up meeting (Email)............................................................................................................20
Conclusion.....................................................................................................................................21
References......................................................................................................................................22
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Introduction
This study will focus on identifying and developing the code of conduct for an organization. It
will further focus on developing various workplace communication and consultation policies and
procedures in order to ensure smooth functioning of the organization in a long run. It will discuss
about the ethical values, morals and principles that need to be followed by each and every
member of the organization to maintain a harmonious environment within the organization. It
will further explain the importance of networking which is essential to expand business prospects
of an organization. Lastly, it will discuss about the importance of meetings in order to address
workplace issues effectively.
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Assessment Task 1
Question and Answers
Q1 Outline five key benefits to an organization for developing and implementing
workplace policies and procedures
Development and implementation of well-developed policies and procedures have provided
various benefits to an organization. Some of them are:
 They help organizations to achieve their long term goals and conduct day-to day operations
in the most effective ways by shaping all essential decisions and functions.
 They guide employees to know what is expected from them as per the standards of
performance and behavior (Shea et al., 2016).
 They help managers and employees to make fair decisions in day-to-day situations with the
help of various set guidelines and rules without any biasness.
 They help in adopting a clear and consistent response across organization in situations
relating to employee interaction and provide protection from employment legislation
breaches (Trinchero, Farr-Wharton & Brunetto, 2017).
 They provide means of communication to employees and set frameworks in the way of
delegating powers.
Q2 Discuss the purpose of each of the following Acts and for each Act explain why the Act
is important for ensuring effective workplace relationships:
The purposes of the above- mentioned benefits are explained below along with their importance:
 To achieve long term goals along with short term goals so that the organization can sustain
effectively and efficiently in the competitive markets
 To maintain a sound business environment within the workplace so that conflicts and
misunderstandings do not occur among employees
 To handle problematic situations tactfully so that fair judgments are made without any
biasness (McDonald, Charlesworth & Graham, 2015)
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 To resolve conflicts and tensions within the workplace so that employer-employee
relationships can be improved
 To provide power and authority to employees so that they can take decisions on their own in
specific situations (Oliver & Walpole, 2015)
Q3 Outline key steps that should be followed to identify and resolve workplace problems
and to promote effective workplace relationships
Key steps to resolve problems related to workplace are mentioned below:
 Identifying issues clearly by considering different views from different persons and
separating the most effective views from the remaining ones
 Understanding and considering everyone’s interests
 Listing the various possible solutions
 Evaluating the solutions properly
 Selecting the best solution from all listed solutions (Opengart & Bierema, 2015)
 Documenting the agreement with implications and details of the solution
Q4 Discuss three effective conflict resolution techniques that can be used to support
effective workplace relationships
Three effective conflict resolution techniques are illustrated below:
 Avoiding: This technique is often used by employees in big organizations. Employees just
tend to ignore the persons, with whom they are in conflict, using this approach.
 Competing: This technique is used by employees in formal organizations. Employees tend
to compete with their colleagues in terms of work, with whom they are in conflict with, using
this approach (Methot et al., 2016).
 Collaborating: In this approach, members co-operate in order to develop a shared solution,
which is accepted by all.
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